- SAIC (Scott AFB, IL)
- … service level objectives and workload characteristics for services in Service Level Agreements (SLAs). + Monitoring services performance against ... SLAs to reflect changes to service requirements. + Documenting Operating Level Agreements with Work Centers throughout TCJ6. + Assist the IT Service … more
- CompuCom (Chicago, IL)
- …This role involves managing an incident queue, directly interacting with customers, ensuring service level agreements (SLAs) are met, and maintaining proper ... our generous employee benefits! We are currently seeking a qualified ** Level 2** **Field Service Technician** for an **onsite** position in Chicago, IL. This… more
- Medical Mutual of Ohio (Dublin, OH)
- …technical issues as demonstrated through high resolution percentages. Assists in maintaining all Service Level Agreements and assists team lead and ... issues as demonstrated through high resolution percentages. Assists in maintaining all Service Level Agreements .** **Responsibilities** **IT Service … more
- TP-Link North America, Inc. (Irvine, CA)
- …support teams when necessary, and ensure that all incidents are resolved according to service level agreements . Responsibilities: + Service Request ... TP-Link Systems Inc. is currently seeking a Level 2 Business Network Support Engineer. Headquartered in...basic problems of SR. + Inform customer about the service request update. + Update tickets in ticketing queue.… more
- TP-Link North America, Inc. (Irvine, CA)
- …level support teams when necessary, and ensure that all incidents are resolved according to service level agreements . One should have both a level of ... TP-Link Systems Inc. is currently seeking a Level 1 Business Network Support Specialist Headquartered in...Make a positive impression with customers through best-in-class customer service . + Immediate escalation of critical problems. + Document… more
- ZOLL Medical Corporation (Atlanta, GA)
- …sales agreements for medical device, related services, SaaS and software licensing; service level agreements , ASP customer agreements , reseller ... associate agreements , data processing agreements and information security agreements ) and vendor and service provider agreements . The predominant… more
- DC Group (Minneapolis, MN)
- …+ Driving the logistics between multiple departments to successfully fulfill contract service - level - agreements (SLA). + Monitoring email and phone ... industry shows no sign of slowing down. Focusing on innovation, superior service , and cutting-edge proprietary software solutions has given us a reputation that… more
- The Walt Disney Company (Orlando, FL)
- …the IT service provider ( internal or external) to ensure adherence to appropriate service level agreements in place. The Service Delivery Management ... delivery that support the strategic needs of the organization. + Creates relevant service - level agreements and, where needed, operational- level + … more
- CyrusOne (Dallas, TX)
- …agreements , professional/consulting agreements , statements of work, purchase orders/quotes, service level agreements , and non-disclosure agreements ... negotiate vendor agreements and related documents, including supplier contracts, service agreements , software licenses, technology agreements (both… more
- Astellas Pharma (Northbrook, IL)
- …and effective resolution of user issues. + Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure high-quality service ... in managing technology support functions, with a strong emphasis on service management, team leadership, and strategic planning. **Essential Job Responsibilities:**… more
- State of Massachusetts (Chelsea, MA)
- …* Escalate tickets effectively to Tier 2 or 3 teams within timeframes outlined in Service Level Agreements . * Ensure all ticket, tasks and projects are ... within expected timeframes. * Adhere to and meet all Service Desk Service Level Agreements (SLA's) and Quality Review Standards. * Alert management of… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …troubleshoot issues to ensure high availability and reliability. + Ensure compliance with Service Level Agreements (SLAs) by proactively identifying and ... and efficient manner, ensuring user satisfaction. + Provide excellent customer service by effectively communicating with users and stakeholders, addressing their… more
- GCI Communication Corp (AK)
- …processes to ensure performance, quality of service , Network management, testing and service level agreements support professional services with quality ... requirements and design documentation and participate in design reviews. Service level Agreement (SLA) monitoring + Develop...Virtual workers must comply with remote work policies and agreements . The company and its subsidiaries operate in a… more
- SAIC (Chantilly, VA)
- …such as the creation of Service Level Requirements (SLRs), Service Level Agreements (SLAs), Operational/Organizational Level Agreements ... (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management, to include drafting and negotiating SLAs with service providers,… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …ensuring all incidents are properly documented, tracked and resolution occurs within client Service Level Agreements . + Overall responsibility for leading ... management of customer problems/requests/issues. + Monitors incidents and ensures that Service Level Agreements are met. + Identifies and recommends areas… more
- Bank of America (Tampa, FL)
- …support organizations to fulfill the request. Job expectations include adhering to established Service Level Agreements and handling escalated issues by ... delivering expert client care. Job expectations include adhering to established Service Level Agreements and handling escalated issues by navigating the… more
- City and County of San Francisco (San Francisco, CA)
- …and details provided by customers, and providing appropriate solutions or workarounds within service level agreements + Understanding symptoms of and ... Tier 1 questions and service requests within time specified in service level agreements User Engagement + Assisting in the development, delivery,… more
- Intuit (Tucson, AZ)
- …supervision of a technical support team. + Proven track record of developing and providing Service Level Agreements and Service Desk deliverables. + ... lead Strategy & Planning + Establish and enforce Service Desk service level agreements in consultation with end users to establish problem resolution… more
- Janus Henderson Investors (Denver, CO)
- …+ Service Management: Monitor and manage IT service performance against service level agreements (SLAs) and operational level agreements ... financial outcomes through differentiated insights, disciplined investments, and world-class service . We will do this by protecting and growing...love to hear from you! Your opportunity An IT Service Analyst plays a pivotal role in ensuring that… more
- Intuit (Mountain View, CA)
- …Design and Analytics teams to establish and monitor key performance indicators and service level agreements related to call quality, customer satisfaction, ... program business reviews and opportunities + Ensure adherence to quality standards, service level agreements , and KPIs across all call center operations +… more