- MUFG (Jersey City, NJ)
- …ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have ... a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have a solution-driven… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the Chief IT ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools, best practices). +… more
- SAIC (Chantilly, VA)
- …**JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology (IT) Service Management ( ITSM ) Systems Engineer with experience within the ... Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs with service… more
- MUFG (Jersey City, NJ)
- …and implementation of ServiceNow IT Operations Management (ITOM) and IT Service Management ( ITSM ) solutions. You will collaborate with cross-functional ... of ITIL processes, ServiceNow platform architecture, proven experience in ITOM/ ITSM configurations/deployments, and Service Mapping/Application Services. **Responsibilities:**… more
- ServiceNow, Inc. (Orlando, FL)
- … owners and senior Digital Technologies leaders to measure and improve the IT Service Management ( ITSM ) practices of ServiceNow internal services and ... operational governance model. + Lead development of IT service management policies, procedures, and standards. +...of current/to-be processes. + Lead enterprise change and problem management functions. + Ensure adherence with ITSM … more
- MyFlorida (Tallahassee, FL)
- …employees. Pay: $20 - $25 per hour Your Specific Responsibilities: Information Technology Service Management ( ITSM ) + Assist with the oversight of ... IT Service Management ( ITSM ) functions and processes by ensuring: + adherence to applicable standards, policies, and procedures. + tracking and monitoring of… more
- Insight Global (Richmond, VA)
- …Developer with a focus on Human Resources Service Delivery (HRSD) and IT Service Management ( ITSM ) integrations. This role requires a deep understanding ... with expertise in ServiceNow ITSM and HRSD modules, including EC Pro, Incident Management , Change Management , Problem Management , HR Case Management .… more
- AireSpring (Dallas, TX)
- …join our team and lead the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics and effectiveness of this ... and lead the implementation of key functionality within our ITSM customer portal to elevate our customer's experience. The...role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to… more
- City of New York (New York, NY)
- …dynamic and experienced IT Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management , and proficiency in ... and timely issue resolution. 2. Implement and optimize IT Service Management processes using ServiceNow, with a...the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset… more
- Insight Global (Bronx, NY)
- …to liemens terms to non-IT stakeholders - 3 years experience in IT service management ( ITSM ) solutions implementation, configuration, and customization ... Job Description Fordham University is looking for a Junior IT Service Management Developer to come in and help with roll out a ServiceNow Common Service Data… more
- Vertafore (Denver, CO)
- …Change, Request, Knowledge Management , CMDB, and other IT Service Management processes + Operate under ITSM to support departmental controls, policies, ... improvement efforts. If you are enthusiastic about optimizing IT service management and have strong analytical skills,...Service Level Agreements internally and externally + Guide ITSM to align with industry best practices (such as… more
- Meijer (Grand Rapids, MI)
- …Meijer IT department focuses on the best practices of Major Incident Response and IT Service Management ( ITSM ) process administration. The IT Service ... Additionally, this position is responsible for administering and continuously improving IT service management processes. This role ensures that IT services are… more
- University of Delaware (Newark, DE)
- …Services. Under limited direction of the Assistant Vice President, the Director of IT Service Management ( ITSM ) has oversight of the design, creation, ... maintains project plan for service delivery. + Directs the ITSM Liaison in providing service management expertise to UDIT and campus clients. +… more
- Brown-Forman (Louisville, KY)
- …Bring to the Table** + A minimum of five (5) years experience with hands-on service management (ie, ITSM and ITAM) application configuration and development ... **Meaningful Work From Day One** Provide IT Service Management development and configuration expertise across Brown Forman IT and provide support and oversight… more
- NYU Rory Meyers College of Nursing (New York, NY)
- Position Summary The ITSM Analyst maintains and enhances IT Service Management ( ITSM ) processes to ensure NYU IT services are delivered to the University ... across all teams, including Incidents, Requests, Changes, Problems, and other standard IT Service Management workflows. Ensure service owners understand and… more
- Spark Therapeutics Inc. (Philadelphia, PA)
- … management , governance of Service Management /MSP partners and IT Service Management ( ITSM ) tools, processes and content, and the communication of ... Dir, Infrastructure Service Management **Date:** Oct 25, 2024...quarterly & annual Business Reviews + Manage and mature ITSM platform guidelines and capabilities, ensuring that the needs… more
- CACI International (VA)
- …development on ServiceNow, especially as it relates to IT Service Management functionality. + Design, configure and implement ITSM functionality to support ... demo reviews with client stakeholders. + Experience working directly with the IT Service Management ( ITSM ) suite of modules within ServiceNow. + Thrive in a… more
- Robert Half Technology (Denver, CO)
- …of Business Process Functions * Must have skills in Configuration Management * ITSM (IT Service Management ) knowledge is required * Relevant experience ... Description As part of our Information Technology Service Management team, this position is...ITSM Modules is a must * Familiarity with ITSM Platform is needed * Must have experience working… more
- City and County of San Francisco (San Francisco, CA)
- …city partners to help San Francisco serve its residents! Department of Technology (DT)'s IT Service Management ( ITSM ) Program is a best practices approach to ... alignment with ITIL best practices to improve operational excellence across multiple service management disciplines including but not limited to: Incident,… more
- Post Holdings Inc. (St. Louis, MO)
- …member of our corporate IT team, you will play a key role in managing our IT Service Management ( ITSM ) and Asset Management platforms. You will be ... business requirements. Your primary responsibilities will include managing the ITSM and Asset Management platforms and establishing... Design and implement ITIL-based processes to improve IT service management and asset management … more