- V2X (Springfield, VA)
- …complex challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to ... 8am - 4pm OR 10am - 6pm. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an Information Technology… more
- General Dynamics Information Technology (Arlington, VA)
- …**Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical Support **Certifications:** ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...this role. You will be interfacing with users and senior staff. Therefore, you should be articulate in your… more
- University of Rochester (Rochester, NY)
- GENERAL PURPOSE: Provides guidance, training, mentoring and general oversight of the Service Desk , whose primary role is to support the complex technical ... the University community and its end-user base. Works with Service Desk leadership to monitor and evaluate...evaluations. Identifies areas of growth and improvement. Collaborates with senior leadership in the review and evaluation of staff.… more
- SAIC (VA)
- …processes and strategies with an emphasis on timely IT services and support. As the Service Desk Manager, you will be responsible for the overall performance and ... management of a 24/7/365 Service Desk with approximately 15 team members...strategic plans and reviews, + Communicate with other departments, senior management, functional peer groups, technical staff and customers… more
- TEKsystems (St. Cloud, MN)
- …Skills: Help desk , Support, Help desk support, Troubleshooting, Customer service , Service desk , Windows 10, Active directory, Phone support, Office ... Password reset, Microsoft office Top Skills Details: Help desk ,Support,Help desk support,Troubleshooting,Customer service , Service desk Additional… more
- General Dynamics Information Technology (Falls Church, VA)
- …**Skills:** End User Support,Group Problem Solving,Information Technology (IT) Services,IT Service Desk ,People Management **Certifications:** Security+, CE - ... latest technologies to advance the mission as an **IT Service Desk Manager** with GDIT. Your work...+ Experience briefing Federal and DoD executive leadership. + Senior level experience supporting DoD missions. + SLA/OLA management.… more
- General Dynamics Information Technology (Fairfax, VA)
- …Experience Management,Information Technology (IT) Services,Information Technology Infrastructure Library (ITIL),ITSM, Service Desk Management **Experience:** 5 + ... How You Will Make an Impact: + Direct 24x7 Enterprise IT Service Desk operations and transformation initiatives. Manage global Deskside Support Services, and… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join our team ... tasks and services to operate a 24 x 7 Service Desk Operation. You will be the...and diagnosing problems through discussions with users; Includes problem recognition , research, isolation, and resolution steps + Providing assistance… more
- Signature Aviation (Orlando, FL)
- As a Senior Service Desk Technician, you will play a critical role in providing technical expertise and support to end-users, serving as the primary ... escalation point for Level 1 & 2 Service Desk staff. Your responsibilities will include resolving complex issues, both remotely and in-person, related to… more
- Terracon (Olathe, KS)
- …simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
- Stanford Health Care (Newark, CA)
- …States of America) **This is a Stanford Health Care job.** **A Brief Overview** The Service Desk Agent II is responsible for providing remote support to SHC end ... and support of incidents through resolution in collaboration with the SHC service desk and desktop engineering teams. **Locations** Stanford Health Care… more
- Beth Israel Lahey Health (Charlestown, MA)
- …response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require ... from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, helpful… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- Nexagen Networks Inc (Rock Island, IL)
- …We have an opening for a Computer Network Support Specialist ( Service Desk Support Service Specialist) SENIOR Job Title: Computer Network Support ... Specialist ( Service Desk Support Service Specialist) SENIOR Job Location: Rock Island, IL Salary: $75K-$80K ( The salary range provided is a general… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Required:** Yes **Job Description:** **General Dynamics IT** is seeking an **Enterprise Service Desk Lead** to support large-scale migration and operations on ... is located at **Ft. Belvoir, VA.** As the **Enterprise Service Desk Lead** , you coordinate delivery...+ Experience providing executive-level technical briefings and presentations to senior Government personnel. + **One or more DoDD 8140.01… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Tier 2 Service Desk Analyst** to join our ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior - Tier 1** to join ... Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. +… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join our team ... satisfaction. + Closes activities of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. +… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third ... x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + Answers… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our team. This ... are not limited to:** + Manage the Tier 3 Service Desk Team across all shifts assigned...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more