- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across… more
- Percepta (Dearborn, MI)
- …every stage of the automotive and mobility customer journey. As an ** Escalation Support Specialist** (specializing in the automotive industry) working **hybrid** ... career growth, and celebrates your contributions. **What You'll Be Doing** The ** Escalation Support Specialist** plays a vital role in delivering a smooth and… more
- Cisco (Austin, TX)
- …efforts through customer feedback and technical insights + Represent the support function in cross-functional meetings and customer engagements + Contribute ... and technical excellence + Timely interaction with customers and internal teams requesting support via online-chat, email and phone + Active participation in 24x7 … more
- MongoDB (Salt Lake City, UT)
- … trends to contribute to continuous process improvements + Lead or support initiatives that evolve escalation and incident management practices **What ... Incident and Escalation Management team, they work internally with our...and expectation-setting abilities. You have a technical background in Support , Services, DevOps, Systems Engineering, or Database environments, and… more
- Antech Diagnostics (Fountain Valley, CA)
- …assist in validation and QA testing of fixes and deployments as needed. **Strategic Partner Escalation Support ** + Act as a key escalation partner for ... new and existing Corporate Partner clinics with technical installations, setup, and escalation and provide hands-on or remote support for implementations,… more
- Western Digital (Colorado Springs, CO)
- …can build the future of data storage. **Job Description** The Level 3 Technical Support Engineer serves as a senior escalation point for customers and partners ... degree in a related field OR 7 years of experience in Level 3 technical support or escalation roles. + 6+ years in an Level 3 technical support role or… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …aligns with program managers, and disseminates strategy to teams with Director support . + Escalation Management: Supports program management with operational ... than the sum of its parts. The Manager, Patient Support - Hub reports to the Director, Patient ...escalations from clients or field teams. Serves as an escalation point for supervisors, engaging the Director for complex… more
- Ford Motor Company (Dearborn, MI)
- …of Alerts with Engineering Support Plan and Risk Assessment. On-site Build Support : Support Escalation / Management level forums for Production Plant ... maintaining AIMS system updated for on-time disposition and or escalation . Prototype Build Support : Manage DCV MRD metrics, leading Engineering support .… more
- Insight Global (Dallas, TX)
- …AWS *Financial industry experience to understand the organizational structure of support escalation *Asset Management product/application support experience ... Job Description Insight Global is looking for a Production/Application Support Engineer to join one of our most prominent...They will be reading, investigating, and performing managing the escalation of tickets to other development teams and own… more
- HTC Global Services Inc (Brooklyn, NY)
- …Certifications + Experience: 10-12 years in networking, with 3-4 years in L3-level support or senior escalation roles. + Certifications: + Cisco CCNP Enterprise ... Network Support Lead (L3) We are seeking an experienced...provide advanced technical leadership and serve as the final escalation point for complex network issues. This role involves… more
- Ball Corporation (Millersburg, OR)
- …utilization and suggest improvements for optimization. + Provide Tier 2 infrastructure support , follow support escalation processes, and maintain ... community, society, and world.** **Primary purpose of the position:** Provide IT Support , responding to end user inquiries and troubleshoot issues promptly and… more
- Ball Corporation (Fort Atkinson, WI)
- …balancing conflicting requirements in partnership with others. + Provides Tier 2 (infrastructure) support . Follows support escalation processes as defined. + ... of requirements and develops detailed specifications. Identifies methods, solutions, and provides support in order to provide a high level of service to the… more
- Fujitsu (Richardson, TX)
- …and other related documents. + Serve as the highest level of technical support escalation , handling complex issues and providing timely resolutions to customers ... information, please visit https://1finity.com/?utm\_source=li&utm\_medium=soc . Req ID:16443 **Radio Product Support Engineer III** **Job Description:** We are seeking a… more
- Marriott (Bethesda, MD)
- …Participate in after-hours on-call support as required. + Define and manage support workflows, including escalation protocols across L1, L2, L3, and vendor ... . + Serve as an owner of ServiceNow for deployment-related support , overseeing incident workflows, categorization, escalation procedures, resolution tracking,… more
- Honeywell (Baton Rouge, LA)
- …and leaning in to support standardization and service improvement. + Provide escalation support and supplier management to site & business leaders as well ... As a Sr. IT Customer Support Specialist here at Honeywell, you will play...obtain IT services + Proactively monitor and facilitate incident escalation to ensure minimum resolution time and adequate engagement… more
- Amazon (San Francisco, CA)
- …issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of ... serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support … more
- NTT America, Inc. (San Diego, CA)
- …domains (ERP / COTS / Custom Apps) + Be single point of contact for support and escalation point for all applications + Regularly interact with customer group ... adaptable, and forward-thinking organization, apply now. We are currently seeking a **ERP Support and Compliance Manager - Hybrid/Onsite** to join our team in **San… more
- CACI International (Annapolis Junction, MD)
- …In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation ), and ensure the smooth running of ... support for problem identification, diagnosis, and resolution. + Tier 2 ( Escalation ) support for more complex issues, providing troubleshooting and in-depth… more
- Motion Recruitment Partners (Lawrenceville, GA)
- …Device Deployment . 30% Software Configuration and Troubleshooting . 20% Customer Support and Escalation Management **Daily Responsibilities** . 80% Hands-on ... Desktop Support / IT Systems Analyst - End User...Onsite Lawrenceville, Georgia **Onsite** Contract $28/hr - $33/hr **Technical Support / IT Systems Analyst III / Contract /… more
- MongoDB (Palo Alto, CA)
- …non-VIP/general tickets, capture clear diagnostic notes, and hand off to regional L2/IT support + Remain the escalation point when the issue has executive ... This role is a cornerstone of our Global VIP Support function, responsible for proactive, high-touch ("white-glove") technology support for our most senior… more