- General Dynamics Information Technology (Washington, DC)
- …innovative IT Service Delivery solutions to SEC. Currently; we are seeking an ** Service Desk Operations Manager.** The selected candidate must a US ... Obtain:** None **Public Trust/Other Required:** None **Job Family:** Business Operations **Skills:** Help Desk Operations ,Information...of contact (POC) for support issues involving IT support, service desk and desk side… more
- Taco Bell (Irvine, CA)
- …the Taco Bell business through Identifying trends, quality risks and collaborating with Service Desk leadership, Knowledge/Training and Operations to develop ... are endless: This role will work cross functionally with Operations , Service Desk , and other...weekly reports on analyst performance. + Execute onboarding new Service Desk analysts in voice system… more
- William C Brown Inc (Bowie, MD)
- … Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems , hybrid cloud ... Service Desk Agent EOE Statement We...customer related activities including troubleshooting calls and scheduling of operations & maintenance activities. As a secondary role, the… more
- Leidos (Kansas City, MO)
- …core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations , service desk , and data transport. Ultimately, Leidos ... enterprise network. What will you do as a Help Desk Support Representative? You will serve as the initial...service including two (2) years of IT ticketing system experience and one (1) year of experience in… more
- System One (Bethesda, MD)
- … Desk Tower Lead, you will be responsible for overseeing the day-to-day operations of our service desk , ensuring the timely resolution of technical ... Enterprise Service Desk Manager Arlington VA Must...Enterprise Service Desk Manager Arlington VA Must be US Citizen...Familiarity with Avaya or Genesys Contact Centers a plus System One, and its subsidiaries including Joule, ALTA IT… more
- Robert Half Technology (Boston, MA)
- …of client issues. + Serve as the primary point of contact for clients regarding service desk operations , escalations, and service delivery concerns. + ... resolution for clients. Key Responsibilities: + Oversee the daily operations of the service desk ...clients such as Azure AD, Zerto/Veeam/Disaster Recovery, M365 Backup Systems and other small business integrations Requirements + Proven… more
- Koniag Government Services (Vienna, VA)
- …spending accounts, paid holidays, three weeks paid time off, and more. The service desk lead is responsible for managing daily operations of the service ... a Koniag Government Services company, is seeking an experienced Service Desk Lead with a Top-Secret Clearance...training and addressing areas of concern. + Monitor ticketing systems for patterns and inconsistencies. Review and update ticket… more
- Koniag Government Services (Chantilly, VA)
- …Solutions is looking for an excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team of Tier 1 ... task orders. + Proven track record of successfully managing service desk operations and delivering...to complex issues. + User of Jira and Confluence systems (or similar) + Knowledge of IT service… more
- Koniag Government Services (Vienna, VA)
- …paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the service ... **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...responding to incoming inquiries - - through our ticketing system - - related to MOCS systems … more
- Generac Power Systems (Waukesha, WI)
- …lead/supervisor in an IT Service Desk role **ESSENTIAL DUTIES:** **Day to Day Service Desk Operations ** + Oversee ongoing delivery of the Global IT ... boundaries. This role will be responsible for Global IT Service Desk Delivery Operations and...processing of incoming incidents to the Service Desk via service management system ,… more
- Leidos (Washington, DC)
- …leadership. The ideal candidate will be a proactive leader with a passion for service desk operations and enhancing the customer experience. Candidate MUST ... **Description** Leidos has an opening for a ** Service Desk Manager** . This opening...manage a team of technicians supporting multiple diverse end-user systems while meeting service level delivery targets… more
- DA Davidson Companies (Great Falls, MT)
- …you will develop and deliver key performance indicators (KPIs) and metrics concerning Service Desk operations to senior management. Additionally, provide ... Job Descriptions: Summary/Function:The IT Service Desk Manager oversees all personnel operations of the IT Service Desk , which includes recruiting… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are not ... your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is...issues and improve performance + Use the JIRA ticketing system to capture data and generate reports + Review… more
- ManTech (Glen Burnie, MD)
- …include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, and Service ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1**...month, and include opening open incidents, work orders or service request records using a ticketing system … more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …taking customer calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day ... + 5 plus years in the IT Operational areas ( Service Desk , Operations , etc) +...or public relations experience + Experience with incident tracking system + 0-2 years of management experience or experience… more
- Koniag Government Services (Pocatello, ID)
- …LLC is looking for an excellent communicator with management consulting skills and familiar with Service Desk operations to Perform Tier 1 and Tier 2 ... a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret...and2 level knowledge about financial based Travel and Policy systems and functions, acting as a primary ticket solver… more
- University of Washington (Seattle, WA)
- …DEPARTMENT REQUIREMENTS** + Demonstrated experience and understanding of knowledge tools as applied to Service Desk operations . + Must be able to participate ... IT SERVICES** has an outstanding job opportunity for a ** SERVICE DESK ANALYST** position. **WORK SCHEDULE** +...or sending communication for events such as network and system failures, and phone system failure. **REQUIRED… more
- SOS International LLC (Pearl Harbor, HI)
- …or SSCP) + Ability to support 24/7 operations . + Prior experience using Service Desk software (eg, Jira, Remedy, ServiceNow) + Comprehensive knowledge of the ... **Overview** SOSi is currently seeking an experienced **Enterprise Service Desk Specialist** join our team...resolution if capable. Create, review, track and maintain detailed service records within ticketing system to effectively… more
- ManTech (Washington, DC)
- …include but are not limited to:** + Oversee the performance of the Tier 3 service desk operations . + Responsible for providing support to end-user community ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to...MS Surface Hubs, and Avocor collaboration tools. + Deploy system patches to resolve vulnerabilities within required time periods.… more