- Beacon Hill Staffing Group, LLC (Columbus, OH)
- …skillsDesired Skills:Experience documenting technical issues within a ticketing system (ServiceNow preferred)Experience troubleshooting mobile devicesA+ or ... Net+ certificationDescription of Role/Responsibilities: We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working… more
- Nesco Resource (Columbus, OH)
- …may include: Assisting with 10-20 calls be day. Using a Remedy Ticketing System. Executing "wipe commands as needed. Connecting with customers throughout the ... day and maintaining a professional demeanor.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,… more
- Creative Financial Staffing (Westerville, OH)
- …problems Document and track all support requests and resolutions in the ticketing system Set up new computer equipment and perform software installations/upgrades ... Maintain up-to-date knowledge of company systems, applications, and technologies Assist with the creation and maintenance of technical documentation and training materials Escalate complex issues to senior support staff or external vendors as needed… more
- Daiichi Sankyo, Inc. (Basking Ridge, NJ)
- …through execution.- Assist with the daily management of the customer support ticketing system for the Disbursement group (eg Zendesk).- Assists Head of Financial ... Disbursements to manage Financial Disbursement operations, processes and strategies as a shared services operation, meeting all deadlines and related responsibilities in support of the enterprise and the strategic vision of leadership while ensuring the… more
- Carolina Theatre of Durham (Durham, NC)
- …written, oral, and organizational skills * Systems: Quickbooks Online, Bill.com, Showare Ticketing , DonorPerfect, MobilBytes (POS tool) * Excel - don't need to write ... code but you must be comfortable using excel for analysis and reporting, data visualization, pivot tables, and x-lookups. * Curious, eager to learn and investigate issues - continuous improvement means change and adapting to change. * Team Player - stuff… more
- Novo Nordisk Inc. (Boulder, CO)
- …in troubleshooting situations Understanding of remote support and help desk ticketing systems Preferred experience includes: Experience in a biotechnology, life ... sciences, or clinical IT systems analyst or computer programmer role Experience with IT structures in a laboratory based setting and experience supporting research staff Demonstrated ability to work independently, generally unsupervised, in teams, and with… more
- KaiHonua (Austin, TX)
- …and email requests for assistance using remote tools and automated trouble ticketing system. Make site visits to provide touch labor. Provides account management. ... queuesAccurately document troubleshooting actions and customer communication in the ticketing systemComplete tickets and documentation within timelines required by… more
- eXcell (Santa Clara, CA)
- …equipment from users Pulling new orders that come in on Service manager ( ticketing system) Scrapping e-waste Testing and cleaning laptops Taking out trash / metal ... bins Updating the client ticketing system and database Opportunities to train to move into a more technical role Cross train for other positions within the team to… more
- Careerbuilder-US (Boston, MA)
- …and instructions Document all user requests and actions taken in ServiceNow ticketing system. Ensure all tickets worked include the problem, the solution, the ... Windows 10/7, Mac OS 10.8/10.9, and Microsoft Office suite Experience using ticketing system (preferably ServiceNow) Strong customer service and end user equipment… more
- WSFS Bank (Philadelphia, PA)
- …challenges with hardware, software and application issues in a ticketing systemMaintain ticket updates for all reported incidentsEffectively determine priorities ... Office applications: Excel, PowerPoint, WordCompTIAA A+ CertificationDemonstrated experience with ticketing systemsUnderstanding of security practices including physical, internet, and… more
- Icon VendorPass and Affiliates (Naperville, IL)
- …orders, engage specialty contractors, and contribute to developing an internal ticketing and asset management system. The coordinator will collaborate with ... documentation, specific and check-in instructions. Assist in implementation of an internal ticketing and asset management system. Monitor the duration of open work… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …machine learning capabilities. The analyst should have basic experience in ticketing workflow, understanding of Endpoint Detection and Response (EDR) and endpoint ... data investigations, security investigation, and other security tool alerting workflow and pivoting. This role is expected to contribute to maturing the overall IR and security capability. Key Tasks and Responsibilities * Assess cybersecurity incidents to… more
- Imagine One Technology (Norfolk, VA)
- …or more years of experience: Systems Administrator IT Service Management Ticketing (a plus experience with Service Now)Building maintenance (private, commercial ... and/or government (eg military base, ship or leased facility)Educational/Training Requirements:Associate's Degree Knowledge of Department of Defense physical security requirement and proceduresSecurity Requirements: Security+ Certification US Citizenship… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …capabilities. * Manage security-related events/incidents using CUSTOMER and DHS ticketing systems. * Utilize CUSTOMER Security Orchestration and Automated Response ... (SOAR) tool for automating threat hunting and incident handling. * Research emerging threats and publish internal Threat Briefs. * Create reports and presentations on research and findings. * Recommend mitigation strategies based on IOCs and adversarial TTPs.… more
- CGT Staffing (Dallas, TX)
- …enhancements to ensure a secure and up-to-date IT environment. Utilize help desk ticketing system to answer customer issues, providing support for issues brought to ... us by either email, phone, or walk-ups. Utilize tools to take care of user needs such as but not limited to setting up users, resetting accounts and passwords, and assigning permissions to user accounts. Capability to manage and maintain a Secure Trust for… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …enhance SOC operations. * Manage security-related events/incidents using CUSTOMER and DHS ticketing systems. * Develop and present SOC status reports at Information ... Technology Cyber Security Program (ITCSP) weekly staff meetings. * Develop and maintain SOC standard operating procedures (SOPs). * Collaborate with Cybersecurity and other IT support teams as needed for incident response. * Utilize CUSTOMER Security… more
- Piedmont Airlines, Inc (Charlotte, NC)
- …will have two years of airline experience, preferably encompassing all functions ( ticketing , gate, ramp). This position will report to the Department Manager, Team ... (2) years of airline experience, preferably encompassing all functions ( ticketing , gate, ramp)Outstanding organizational skills and ability to multi-taskAbility to… more
- Russell Tobin & Associates (Raleigh, NC)
- …not limited to:* Provide Tier 1 and above support for end users through ticketing system* Oversee and maintain optimal function of the UKG Onboarding Gateway, which ... with Tier 1 support in managing end users requests and inquiries via ticketing system* Solid verbal and written communication skills with the ability to form… more
- Creative Financial Staffing (Grand Rapids, MI)
- …Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools. Experience with Office 365 Administration Portal, Active ... Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar. Familiarity with Firewalls, VLANs and… more
- DivIHN Integration Inc (Mesa, AZ)
- …out for accommodation. Prepare monthly and biweekly leave reports. Use of ServiceNow ticketing system to manger leave cases along with Workday, ADP, and third-party ... absence, and help with the leave reporting, they will be utilizing service now ticketing or ADP systems knowledge. They should possess basic knowledge of benefits so… more
