- PrimeFlight Aviation Services (Jamaica, NY)
- …Agent ensures a smooth and positive passenger experience by providing guidance, support , and information in ticketing and check-in areas, using strong ... a busy airport environment. **WHAT IT'S LIKE TO WORK AS A TICKET GUIDE AGENT ** + Greet passengers and provide directional assistance: Offer a warm welcome and guide… more
- National Vision (Duluth, GA)
- …as needed. What Would You Do? The Specifics. + Works with our SERVE ticketing system to provide 1st-level support for all company associates. + Provides ... a reality. We are hiring for a Shared Services Agent to join our growing team! Job Summary This...High School Diploma or equivalent (Required). Additional Skills + Ticketing System experience (Service Now Preferred) + HRIS system… more
- AAA Mid Atlantic (Forks, WA)
- Become a Corporate Travel International Agent with AAA Club Alliance! We are seeking an experienced Corporate Travel International Agent to join our dynamic ... GDS are required. + Knowledge of domestic and international faring, ticketing procedures, and commission structures. + Demonstrated professional customer service… more
- University of Southern California (Los Angeles, CA)
- The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide ... support for all users experiencing problems with the clinical...technical staff. + Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC… more
- Delta Air Lines, Inc. (Jackson, MS)
- …mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent , you will be the first to greet our customers, guide them to where they ... go, and assist them on the computer with their ticketing and baggage check-in process. This position is an...life insurance benefits. + Family care assistance through fertility support , surrogacy and adoption assistance, lactation support ,… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk (Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role requires ... with defined service level agreements (SLAs). The contractor will support a wide range of enterprise IT services and...and established SLAs. + Operate and maintain an approved ticketing and tracking system to log, monitor, and document… more
- The Joint Commission (Oak Brook, IL)
- …1. Minimum 5 years customer service experience, with a focus on web application support preferred: Salesforce or Remedy Help Desk Ticketing System a plus. 1. ... **GENERAL SUMMARY:** As part of the JCR customer technical support team, this position will provide senior level technical...like Skype, MS Teams, etc. Experience working with live agent chat a plus. 1. Solid interpersonal skills, working… more
- Validity (Tampa, FL)
- …skills. Preferred Experience, Skills, and Education + Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force + Experience with the ... About the Role As a Manager of Customer Support at Validity, you will be responsible for...will be responsible for ensuring Validity provides a best-in-class support experience. You will leverage your previous success in… more
- GE Appliances, a Haier company (Louisville, KY)
- …consumer durables, home appliances, or electronics industries. + Background in remote agent workforce support , including logistics and IT coordination. + ... Director to lead the transformation of our consumer and customer support operations through AI-driven technologies, digital tools, and automation. This leader… more
- Montage Marketing Group (Rockville, MD)
- …experience leading teams, managing performance, and driving the engagement of IT support teams. * Demonstrated helpdesk escalation and ticketing ownership ... to create and execute effective security compliance and systems administration strategies in support of our agency. This is a full-time, exempt position working a… more
- Sunlighten (Leawood, KS)
- …Duties/Responsibilities: + Compile data from multiple customer care systems (CRM, ticketing , telephony, or workforce management tools). + Prepare and distribute ... data easily. + Track contact center KPIs such as agent QC/QA, call data, and case dispositions or outcomes....changes. + Provide insights and recommendations to leadership to support decision-making. + Support projects and performance… more
- Ivyhill Technologies LLC (College Park, MD)
- …for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received via phone ... them to resolution. The TIS will serve as a call center agent providing customer service and addressing/documenting/and resolving stakeholder inquiries or problems.… more
- MyFlorida (Tallahassee, FL)
- …Compensation Estimator Tool (https://compcalculator.myflorida.com/) Working Title: Entry Level Helpdesk Agent Department of Children and Families This position is ... customer call documentation and tracking system, such as a ticketing system. Experience in a Help Desk/Call Center environment...Tier 1 Help Desk position that primarily provides application support to the ACCESS Florida System and other ACCESS… more
- Public Consulting Group (Columbus, OH)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... The agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that customer tickets are being addressed… more
- Rubrik (Boston, MA)
- …enablement content and delivery of enablement to MSP partners. You will also support strategic presales opportunities into existing and net new large global MSPs ... for typical customer and MSP use cases. Presales & Solution Architecture + Support strategic sales and partner opportunities that rely on new or enhanced services:… more
- Leidos (Laurel, MD)
- …Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support , Parental Paid Leave, and much more. **Join us and make a ... in National Security!** **Job Summary:** Systems/Network administrator will provide support for implementation, troubleshooting and maintenance of Information Technology… more
- General Dynamics Information Technology (Norfolk, VA)
- …**Public Trust/Other Required:** None **Job Family:** Field Service and Support **Skills:** End User Support ,Field Service Engineering,Network Administration ... theories and write reports to outline issues and solutions. + Provide IT support throughout area of responsibility + Utilize ServiceNow for change management, … more
- AAA Mid Atlantic (Wilmington, DE)
- …meetings to propose system changes and ensure workflow alignment for both consumer and travel agent bookings. Support + Acts as a subject matter expert to assist ... Alliance is hiring a Travel Systems Specialist to join our growing Travel Support team! This System Specialist will be responsible for the testing, enhancement, and… more
- Leidos (Lorton, VA)
- …your experience helping the Homeland Enterprise Information Technology Secure Services & Support (HEITS) Program contracted mission.In this mission we support ... maintain Tenable platforms (Tenable.sc, Nessus, Nessus Agents, connectors) to support continuous vulnerability scanning. + Develop and maintain scanning policies,… more
- NBC Universal (Universal City, CA)
- …Skills in software Development Lifecycle (SDLC and ITIL) deliverables and processes. + Ticketing / customer support management system (CSM) experience (eg, Jira, ... your business engagement team partners, delivering improved value to the business they support and bringing the right resources together to mitigate issues in the… more