• Customer Service Tier 2 Agent

    Eligo Energy, LLC (Chicago, IL)
    …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... Eligo Energy is seeking a Customer Service Representative who wants to...electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive… more
    Eligo Energy, LLC (09/10/24)
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  • Customer Service Specialist

    Bosch (Londonderry, NH)
    …immediate customer concerns, and participate in initiatives for continuous improvement. + Assist Tier 1 Customer Service with escalated requests for ... learn how we work #LikeABosch! **Job Description** **Job Duties & Responsibilities:** The Customer Service Specialist provides Tier 2 Customer Service more
    Bosch (10/26/24)
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  • Agriculture Technical Customer Support…

    AGCO Corporation (Westminster, CO)
    …interact with Precision Agriculture and GPS systems. **Your Impact** + Provide fast and efficient Tier 1 customer service to business partners, dealers ... certificate in engineering, agriculture, agriculture business, or a related field. + Customer service experience or experience in a customer -facing role. +… more
    AGCO Corporation (10/25/24)
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  • HR Service Center Director- Onboarding

    HCA Healthcare (Nashville, TN)
    …role:** + You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure call ... Qualifications** The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (eg, answering… more
    HCA Healthcare (09/10/24)
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  • Service Desk Manager - Tier 1

    ManTech (Baltimore, MD)
    …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Service Desk Manager - Tier 1 ** to join our team ... include, but are not limited to:** + Manage the Tier 1 Service Desk Team...requesting customer assistance. + Meet or exceed customer Service Level Agreements (SLA). + Maintaining… more
    ManTech (10/22/24)
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  • Lead Service Desk Specialist - Tier

    ManTech (Glen Burnie, MD)
    …**Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, ... ManTech is seeking a motivated, career and customer -oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U.… more
    ManTech (10/31/24)
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  • (Remote or Hybrid) Director, HR Shared Services,…

    Trinity Health (Livonia, MI)
    …the development of content, strategy and operations for the knowledge base, direct access / self- service and Tier 1 (HR call center and electronic inquiry) ... case management tools, recommend / implement enhancements to support customer service level improvements. 19. Oversees an...and operations for the knowledge base, direct access / self- service and Tier 1 (HR… more
    Trinity Health (11/05/24)
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  • Service Desk Technician Tier

    Red River (Chantilly, VA)
    1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... and developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration… more
    Red River (09/06/24)
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  • Service Desk Tier 1 Tech Lead

    Leidos (Norfolk, VA)
    **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... feedback on ticket creation, process adherence, documentation, and/or overall customer support + Mentor T1 agents to understand required...agents through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on… more
    Leidos (11/07/24)
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  • Tier 1 Support Lead

    Fiserv (Alpharetta, GA)
    …support for first-touch client servicing. In this role you will: + Build our tier 1 client service program, including platform design, success metrics, ... an impact on a global scale, come make a difference at Fiserv. **Job Title** Tier 1 Support Lead **About the team:** The Enterprise Biller & Receivables… more
    Fiserv (10/05/24)
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  • Jr Service Desk Technician ( Tier

    GovCIO (Kiln, MS)
    **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer . This position will be ... be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk and staff to… more
    GovCIO (09/20/24)
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  • Tier 2 Customer Support

    Randstad US (Leawood, KS)
    …needed. ? Provide technical assistance and represent business unit during incident management for Tier 1 system outages or issues with major impact to the ... management and process change implementation ? Minimum 2 years customer service experience ? Customer ...assistance and represent business unit during incident management for Tier 1 system outages or issues with… more
    Randstad US (10/23/24)
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  • Service Desk Specialist, Senior-…

    ManTech (Glen Burnie, MD)
    …for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Service Desk Specialist, Senior- Tier 1 ** to join our team ... in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am -...or exceeding KPI requirements. + Assigning tickets received from customer self-submission and from other OCIO teams. + Contributing… more
    ManTech (10/31/24)
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  • Help Desk Level 0 (Pipeline) - TS/SCI w/ Polygraph

    COMSO, Inc (Fort Meade, MD)
    …Document and communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests received via phone, email, ... - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a... support. + Work with a small team providing service availability monitoring and help desk support for internet-like… more
    COMSO, Inc (10/16/24)
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  • Tier 1 IT Support Specialist

    Motion Recruitment Partners (Irving, TX)
    Tier 1 IT Support Specialist Irving, Texas **Onsite** Contract $27/hr - $28/hr A large tier financial company is seeking a Tier 1 IT Support ... basis. For this position they are looking for a Tier 1 Support Specialist having experience with...relevant experience is necessary. In addition to having excellent customer service skills and communication with end… more
    Motion Recruitment Partners (09/18/24)
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  • Cyber Security Operations Specialist I/…

    CACI International (St. Louis, MO)
    Cyber Security Operations Specialist I/ Tier 1 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee ... the Cyber Security Operations Specialist, you will provide CSOC Tier 1 services, which is 24x7x365 coordination...of indicators, time opened at each step, trending statistics, service availability, system utilization, etc.); * Provide input to… more
    CACI International (10/26/24)
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  • Tier 1 .5/2 Service Desk…

    TEKsystems (Phoenix, AZ)
    Job Title: Tier 1 .5/2 Service Desk...first point of contact for technical support, providing exceptional customer service and resolving a variety of ... + Experience providing support via phone, chat, and remote tools. + Excellent customer service and communication skills. Why Join Us? + Be part of a supportive… more
    TEKsystems (11/05/24)
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  • Help Desk Technician - Tier 1

    IntelliDyne (Falls Church, VA)
    …desired + At least 1 + years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience or Call Center environment. + ... Help Desk Technician - Tier 1 Clearance: Active DOD Position...or higher certification required (ie, Security+ CE) + Superior customer service skills a must. Strong desire… more
    IntelliDyne (11/05/24)
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  • Tier 1 Support | Technical Support…

    Robert Half Technology (West Des Moines, IA)
    Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. ... hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help...business needs. * Must be committed to providing exceptional customer service . * Must have a strong… more
    Robert Half Technology (10/08/24)
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  • AV/Video Service Tech - Tier 2

    SKC Communication Products LLC (WI)
    Tier I Service Technician + Provide customer service and audio-visual equipment troubleshooting and problem resolution via phone, video, and email. + ... to ensure customer satisfaction. + Provide excellent customer service and build customer ...Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other… more
    SKC Communication Products LLC (10/21/24)
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