- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... Eligo Energy is seeking a Customer Service Representative who wants to...electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive… more
- Bosch (Londonderry, NH)
- …immediate customer concerns, and participate in initiatives for continuous improvement. + Assist Tier 1 Customer Service with escalated requests for ... learn how we work #LikeABosch! **Job Description** **Job Duties & Responsibilities:** The Customer Service Specialist provides Tier 2 Customer Service… more
- AGCO Corporation (Westminster, CO)
- …interact with Precision Agriculture and GPS systems. **Your Impact** + Provide fast and efficient Tier 1 customer service to business partners, dealers ... certificate in engineering, agriculture, agriculture business, or a related field. + Customer service experience or experience in a customer -facing role. +… more
- HCA Healthcare (Nashville, TN)
- …role:** + You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure call ... Qualifications** The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (eg, answering… more
- ManTech (Baltimore, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Service Desk Manager - Tier 1 ** to join our team ... include, but are not limited to:** + Manage the Tier 1 Service Desk Team...requesting customer assistance. + Meet or exceed customer Service Level Agreements (SLA). + Maintaining… more
- ManTech (Glen Burnie, MD)
- …**Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, ... ManTech is seeking a motivated, career and customer -oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U.… more
- Trinity Health (Livonia, MI)
- …the development of content, strategy and operations for the knowledge base, direct access / self- service and Tier 1 (HR call center and electronic inquiry) ... case management tools, recommend / implement enhancements to support customer service level improvements. 19. Oversees an...and operations for the knowledge base, direct access / self- service and Tier 1 (HR… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... and developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... feedback on ticket creation, process adherence, documentation, and/or overall customer support + Mentor T1 agents to understand required...agents through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on… more
- Fiserv (Alpharetta, GA)
- …support for first-touch client servicing. In this role you will: + Build our tier 1 client service program, including platform design, success metrics, ... an impact on a global scale, come make a difference at Fiserv. **Job Title** Tier 1 Support Lead **About the team:** The Enterprise Biller & Receivables… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer . This position will be ... be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk and staff to… more
- Randstad US (Leawood, KS)
- …needed. ? Provide technical assistance and represent business unit during incident management for Tier 1 system outages or issues with major impact to the ... management and process change implementation ? Minimum 2 years customer service experience ? Customer ...assistance and represent business unit during incident management for Tier 1 system outages or issues with… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Service Desk Specialist, Senior- Tier 1 ** to join our team ... in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am -...or exceeding KPI requirements. + Assigning tickets received from customer self-submission and from other OCIO teams. + Contributing… more
- COMSO, Inc (Fort Meade, MD)
- …Document and communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests received via phone, email, ... - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a... support. + Work with a small team providing service availability monitoring and help desk support for internet-like… more
- Motion Recruitment Partners (Irving, TX)
- Tier 1 IT Support Specialist Irving, Texas **Onsite** Contract $27/hr - $28/hr A large tier financial company is seeking a Tier 1 IT Support ... basis. For this position they are looking for a Tier 1 Support Specialist having experience with...relevant experience is necessary. In addition to having excellent customer service skills and communication with end… more
- CACI International (St. Louis, MO)
- Cyber Security Operations Specialist I/ Tier 1 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee ... the Cyber Security Operations Specialist, you will provide CSOC Tier 1 services, which is 24x7x365 coordination...of indicators, time opened at each step, trending statistics, service availability, system utilization, etc.); * Provide input to… more
- TEKsystems (Phoenix, AZ)
- Job Title: Tier 1 .5/2 Service Desk...first point of contact for technical support, providing exceptional customer service and resolving a variety of ... + Experience providing support via phone, chat, and remote tools. + Excellent customer service and communication skills. Why Join Us? + Be part of a supportive… more
- IntelliDyne (Falls Church, VA)
- …desired + At least 1 + years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience or Call Center environment. + ... Help Desk Technician - Tier 1 Clearance: Active DOD Position...or higher certification required (ie, Security+ CE) + Superior customer service skills a must. Strong desire… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. ... hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help...business needs. * Must be committed to providing exceptional customer service . * Must have a strong… more
- SKC Communication Products LLC (WI)
- Tier I Service Technician + Provide customer service and audio-visual equipment troubleshooting and problem resolution via phone, video, and email. + ... to ensure customer satisfaction. + Provide excellent customer service and build customer ...Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other… more