- Motion Recruitment Partners (Irving, TX)
- Tier 1 IT Support...experience is necessary. In addition to having excellent customer service skills and communication with end users. This is ... large tier financial company is seeking a Tier 1 IT Support Specialist...Teams + Provisioning equipment + Experience providing excellent customer service and communication with end users **You will receive… more
- ManTech (Baltimore, MD)
- …emails, and chat messages. **Responsibilities include, but are not limited to:** + Manage the Tier 1 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 1 service desk requirements. + Providing phone, email, chat, and Service -Desk support for end users that are… more
- GovCIO (Chantilly, VA)
- …commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing ... **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier ...onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service … more
- ManTech (Glen Burnie, MD)
- …**Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, ... a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U. S. Government program in… more
- GovCIO (Kiln, MS)
- …in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk ... + Ensure that all email service requests are processed within the AQL's. + Ensure that Tier 1 email team also receives Tier 1 phone support training… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The Tier 1 Technician is primarily responsible for ... account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... agents through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on...Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more experience supporting… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- Paragus Strategic IT (Hadley, MA)
- Job Posting - Rapid Response Agent Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started. We aspire to be serving 1000 ... looking for someone that's eager to learn more about IT and the "Paragus Way", to join our team...our team! Our ideal candidate would have excellent customer service and communication skills, both written and verbal. You'll… more
- CACI International (St. Louis, MO)
- Cyber Security Operations Specialist I/ Tier 1 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee ... Opportunity:** As the Cyber Security Operations Specialist, you will provide CSOC Tier 1 services, which is 24x7x365 coordination ,execution, and implementation… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1 ** to join ... our team in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am - 2:30pm or 2:00pm - 10:30pm. **Responsibilities… more
- TEKsystems (Phoenix, AZ)
- Job Title: Tier 1 .5/2 Service Desk Analyst Job Description: Join our dynamic team as an IT Service Desk Analyst! In this role, you will be the first ... point of contact for technical support, providing exceptional customer service and resolving a variety of IT ...customer service and resolving a variety of IT issues. You'll support a wide range of hardware,… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position... Service experience or Call Center environment. + 1 + years of experience in the IT ... - 58,000.00 Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...higher certification required (ie, Security+ CE) + Superior customer service skills a must. Strong desire to provide the… more
- ManTech (Washington, DC)
- …and STIGs for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to...from 7:00AM to 6:00PM, which include troubleshooting and resolving IT issues related to hardware and software, performing ticket… more
- TEKsystems (Orlando, FL)
- …2 days work from home, weekends are typically remote** Requirements: + 3+years of IT Service Desk experience (specifically Tier 2 resolution experience in ... TEKsystems is seeking an experienced Tier 2 Service Desk analyst, for...This position serves as an escalation point for the Tier 1 Technology Support team. Primary Responsibilities:… more
- Jabra (Lowell, MA)
- **Role:** Responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those ... internal and external stakeholders. **Key responsibilities:** + Resolve technical issues escalated by Tier 1 Support + Reproduce, and resolve as many issues as… more
- System One (Arlington, VA)
- ALTA IT has a Long-Term Contract position open for a...Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, ... Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...and Requests. o email submitted Incidents and Requests. o self- service ticket submissions routed from Internal Arlington County employees.… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 2** to join our team in ... from 7:00AM to 6:00PM, which include troubleshooting and resolving IT issues related to hardware and software, performing ticket...include but are not limited to:** + Manage the Tier 2 Service Desk Team across all… more
- Leidos (Norfolk, VA)
- …- CompTIA Security +CE + Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain Flank Speed Tier 1 .5 ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: + Use automated… more
- New York State Civil Service (Albany, NY)
- NY HELP No Agency Empire State Development, NYS Title Network Engineer Tier 1 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit ... Zip Code 12245 Minimum Qualifications Education Level required: Bachelor's degree in an IT related discipline with minimum of 3 years' experience in related field;… more