- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk ... seamless handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong… more
- TEKsystems (Coppell, TX)
- …require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1- 2 years of helpdesk / call center experience 1- 2 ... DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: Overview: The Service Desk Analyst has a very wide array of tasks all surrounding… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 ...evolving needs. Requirements Qualifications: + Extensive experience in a Tier 3 helpdesk or advanced technical support… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you ... self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
- City of New York (New York, NY)
- …Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the ... as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to personal… more
- General Dynamics Information Technology (Washington, DC)
- …of related experience **US Citizenship Required:** Yes **Job Description:** This position has 2 set weekly schedule options:** **Option 1: Midnight to 8am - Saturday ... - Wednesday** OR **Option 2 : Midnight to 8am - Thursday - Monday** **By...opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious… more
- Link Solutions Inc (Frederick, MD)
- …use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service ... Development. Link Solutions is seeking a Help Desk Support Analyst to join our team in support of the...systems, related hardware and software, and standard applications; provide helpdesk information and support; determine the cause of the… more
- Bright Horizons (Newton, MA)
- …__ _Support Activities_ + Respond to and resolve or escalate items received in the Tier 2 ticket queue or via incoming support calls, chat sessions and emails. ... as well external customers. Through a variety of means, the Senior Business Analyst will gather and document these requirements and serve as a communication bridge… more
- Robert Half Technology (Oak Ridge, TN)
- …the assigned SLA. Provide support per requests, investigate, and troubleshoot issues. * Provide Tier 1 & 2 technical support for system users. * Manage the ... is seeking a highly skilled Level 4 Desktop Support Analyst for a client headquartered in Oak Ridge, Tennessee....across the team. * Perform daily monitoring of the Helpdesk Ticketing System to ensure all requests are being… more
- Public Consulting Group (Astor, FL)
- …use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage ... to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions...requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of… more
- Public Consulting Group (Columbus, OH)
- …use of the system for end users and administrators as needed + Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations + Ability to manage ... to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions...requests, and evolve our services based on training and helpdesk feedback + Serve as a main point of… more
- Link Solutions Inc (White Sands Missile Range, NM)
- …will support the DEVCOM Analyst Center (DAC). This role provides above baseline/ Tier 2 concierge-like support to more than three hundred users by email, ... a comprehensive understanding of computer science concepts or two ( 2 +) years of relevant experience in IT/help desk roles...desktop (Citrix) is preferred. + Experience using SolarWinds Web Helpdesk and Remedy is preferred. + Experience working in… more
- General Dynamics Information Technology (Germantown, MD)
- …DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and quick resolution ... WHAT YOU'LL NEED TO SUCCEED: * Required Experience: 3-6 years of helpdesk experience, Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) * Security… more