- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk ... seamless handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong… more
- Radiant Digital (Tallahassee, FL)
- …over the phone and remotely using department-approved remote tools. * Escalate problems to Tier 2 technical support. * Communicate with the end users regarding ... call center environment. * Experience in Active Directory user administration. * Provide Tier 1 software and hardware support. * Assist with maintaining the master… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 ...evolving needs. Requirements Qualifications: + Extensive experience in a Tier 3 helpdesk or advanced technical support… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you ... self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …Technician, Customer Service Technician, Client Support Specialist, Call Center Support Agent, Helpdesk Support Analyst , Software Support, etc. Powered by JazzHR ... members to join our wonderful team! As an Application Analyst , you will be at the heart of the...professionalism, while providing a personal experience to our customers. Tier I agents are responsible for advocating for and… more
- RELX INC (Portland, OR)
- Tier 2 Support Analyst ...feedback. Requirements + Have experience working in customer support helpdesk or similar role for a SaaS platform OR ... experience working service-oriented jobs + Possess very good organization, project management, time management, and communication skills + Demonstrate ability to troubleshoot and diagnose customer issues + Have experience providing technical and/or training… more
- City of New York (New York, NY)
- …Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the ... as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to personal… more
- TEKsystems (Seattle, WA)
- …solutions in support of all stores in North America. As a systems analyst this role requires experience performing troubleshooting of Audio Visual, Signage and Drive ... projects as required. Skills: AV Support(Specifically Digital Signage), Remote troubleshooting/ helpdesk support, HW Deployment/Testing/Troubleshooting, AC/DC Electrical Knowledge, Retail Environment… more
- General Dynamics Information Technology (Washington, DC)
- …and software issues. **WHAT YOU'LL NEED TO SUCCEED:** + **Required Experience** : 2 -6 years of helpdesk experience + **Required Technical Skills** : CompTIA ... **Skills:** Customer Service,Help Desk Support,Information Technology (IT) Support **Experience:** 2 + years of related experience **US Citizenship Required:** Yes… more
- Koniag Government Services (Alexandria, VA)
- …Data Solutions,** a Koniag Government Services company, is seeking a Sr Financial Analyst -Contract Program Manager with a Secret Clearance to support **KDS** and our ... documents 95% of the time. + Performance Standard (PS 2 ): Monthly and weekly status reports are delivered on...detection and resolution prioritized by issue severity. The Agency Tier 1 Help Desk is the primary point for… more
- TEKsystems (Tucson, AZ)
- …the IT industry doing contact center type PC, software and hardware support 2 - Excellent communication and interpersonal skills 3- Ability to provide over the phone, ... in depth root cause analysis for tier two software and hardware product issues Description: In...Service Engineering. * Act as a SME for the Helpdesk Support team in a capability of the Software… more
- Koniag Government Services (Alexandria, VA)
- …a Koniag Government Services company **,** is seeking a DAI Jr Financial Analyst with a Secret Clearance to support **KDS** and our government customer in ... Functions:** DAI Help Desk and Financial Management Support (Objective 2 ). The following tasks serve to provide the contactor...and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for… more
- Bright Horizons (Newton, MA)
- …constraints. Support Activities + Respond to and resolve or escalate items received in the Tier 2 ticket queue or via incoming support calls, chat sessions and ... as well external customers. Through a variety of means, the Senior Business Analyst will gather and document these requirements and serve as a communication bridge… more
- Insight Global (Fort Mill, SC)
- Job Description An employer is seeking a Tier II Desktop Support Analyst to work for a large equipment rental company in Fort Mill, SC. Responsibilites include: ... and monitors the problem to ensure a timely resolution Provdes as 2nd level ( Tier II) support to other helpdesk technicians Relies on expdrience and judgement… more
- Southwire (Carrollton, GA)
- …of newly acquired sites. **Key Responsibilities** Direct supervision of the IT-OT Infrastructure Tier 2 IT team, including systems, processes, and hardware to ... providing additional troubleshooting to escalated incidents from Technical Support Analyst I ( Tier 1). The IT-OT Infrastructure...support growth and success of the helpdesk support, maintenance and troubleshooting, and implementation of IT… more
- HonorHealth (Scottsdale, AZ)
- …across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Provides first tier HelpDesk analysis and coordination for ongoing support of ... in Health Care. Identifies opportunities for improvement. Qualifications Experience 2 years Experience in IT industry Required 1 year...in IT industry Required 1 year As application support analyst , desktop support analyst , or similar role… more
- Link Solutions Inc (White Sands Missile Range, NM)
- …will support the DEVCOM Analyst Center (DAC). This role provides above baseline/ Tier 2 concierge-like support to more than three hundred users by email, ... a comprehensive understanding of computer science concepts or two ( 2 +) years of relevant experience in IT/help desk roles...desktop (Citrix) is preferred. + Experience using SolarWinds Web Helpdesk and Remedy is preferred. + Experience working in… more
- Insight Global (Dover, DE)
- …. Skills and Requirements . 1-3 years of professional helpdesk analyst experience, ideally supporting a large company ... service experience . Basic LAN/ WAN and VPN troubleshooting experience Elevated, tier 2 service desk experience - A+, Network+, or Desktop Dell Certified -… more