- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 2 Service Desk Analyst** to join our team ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- TEKsystems (Orlando, FL)
- Description: Position Summary: The Tier 2 Technician Sea Support will be responsible for Level II incident resolution and service request management to ... the Tier 1 Technology Support team. Primary Responsibilities: * Provide Tier 2 support, resolution and onsite/remote troubleshooting of SEA workstations,… more
- Trinity Health (Livonia, MI)
- …significant change. Writing skills sufficient to oversee the development of status information, Tier 2 , complex and specialty service materials and to ... and operations for escalations, complex and specialty services (ie, Tier 2 ) for the HR Shared Operations...which may eventually be put into production and become Tier 0 or 1 (eg, Service Partners),… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong… more
- ManTech (Washington, DC)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist - Tier 2 ** to join our ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- SKC Communication Products LLC (WI)
- Tier I Service Technician + Provide customer service...Education College degree preferred Experience Tier 1 - 0- 2 years Tier 2 - 2 ... problem resolution via phone, video, and email. + Make service calls to client locations to troubleshoot and resolve...SKC operates up to standards on a daily basis. Tier II-in addition to Tier I responsibilities… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Leidos (Aurora, CO)
- … Transition Engineer. The successful candidate will be responsible for supporting best-in-class Tier 2 Service Transition operations in a purpose-built ... as required. **Primary Responsibilities** + Coordinate, facilitate, and verify Tier 2 software support and mission application service + Manage projects on… more
- Intuit (Arizona City, AZ)
- Overview Come join the Global Business Solutions Group (GBSG) as a Tier 2 Senior Service & Support Specialist for the Intuit Enterprise Suite (IES) team. The ... IES Tier 2 position provides an opportunity to...IES Tier 2 position provides an opportunity to contribute to the...as well as product and process improvements. The IES Tier 2 team often works in imperfect… more
- Robert Half Technology (Culver City, CA)
- …*Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a Tier 2 Service Desk Technician with a background in ... Active Directory, Outlook, Office 365. If this sounds like your background, then this Tier 2 Service Desk Technician role is for you. For this opportunity,… more
- Koniag Government Services (Pocatello, ID)
- …skills and familiar with Service Desk operations to Perform Tier 1 and Tier 2 Service Desk Functions Technicians. Our ideal candidate is logical and ... a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret clearance to...not necessary. **Essential Duties and Responsibilities** : + Provide Tier 1 and2 level knowledge about financial based Travel… more
- HCA Healthcare (Nashville, TN)
- …Summary and Qualifications** The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (eg, ... role:** + You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure call volumes… more
- Leidos (Norfolk, VA)
- …degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer ... $26-$28/ hour. Offer is dependent on location. The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- Bosch (Londonderry, NH)
- …learn how we work #LikeABosch! **Job Description** **Job Duties & Responsibilities:** The Customer Service Specialist provides Tier 2 Customer Service to ... customer concerns, and participate in initiatives for continuous improvement. + Assist Tier 1 Customer Service with escalated requests for product/part… more
- Jabra (Lowell, MA)
- …tickets to Tier 3 when applicable. While the ticket resides in Tier 2 , owns all communication with internal and external stakeholders. **Key ... Rooms + Drive and own the tickets escalated to Tier 2 , acting as ticket owner and...national origin or ancestry, age, disability, veteran status, military service , sexual orientation, genetic information, or gender identity.Equal Opportunity… more
- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst Job... service objectives are met or exceeded. This Tier 2 position is primarily focused on providing ... * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst who is...Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- General Dynamics Information Technology (Springfield, VA)
- …8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 services, which is ... containment, eradication, and recovery measures for events and incidents. CSOC Tier 2 services includes malware and implant analysis, and forensic artifact… more
- SAIC (Springfield, VA)
- …test, deployment, and maintenance activities. + Respond to complex incidents escalated from Tier 2 including service outages and degradations. Interface with ... Additionally, the preferred candidate should have some experience in providing tier - 2 level support for endpoints and virtual desktop services. The position… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Shift 2 4x10 ( Tier 2 ) **Department:** SOC **Location:** Washington, DC MindPoint Group is searching for a **Incident Response ... to the next level and join us as a Tier 2 SOC Analyst. You will play...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- University of Michigan (Ann Arbor, MI)
- AV Operation Support Tier 2 / Tier 3 Apply Now **How to Apply** A cover letter is required for consideration for this position and should be attached as the ... Michigan Medicine. **Responsibilities + Respond quickly and efficiently to service requests from providers, faculty, staff, and students; work...**Job Opening ID** 255545 **Working Title** AV Operation Support Tier 2 / Tier 3… more