- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join ... in the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- ManTech (Washington, DC)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Cleared Tier...DC. This position supports two different shifts (7:00am - 3 :30pm OR 9:30am - 6:00pm ET). **Responsibilities include but… more
- Leidos (Bethesda, MD)
- …career path. The Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center ... of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- CUNY (New York, NY)
- IT Support Assistant ( Hourly) Service Desk Tier 1 Support Technician ( 3 Positions) **GENERAL DUTIES** IT Support Assistants support routine operations ... we seek a skilled and customer-oriented Service Desk IT Help Desk Tier ...as completion of eighteen college credits in Information Technology 3 . Demonstrated English Language proficiency 4. A Motor Vehicle… more
- SAIC (Andrews AFB, MD)
- …and training to users. + Perform routine operations including troubleshooting and resolving Tier 3 service desk tickets, performance monitoring, ... One incorporates the capabilities of commercial cloud and Managed Service Providers (MSP) residing in Cloud Service ...and compliance monitoring. + Design, sustain, and maintain Azure 3 - tier hub and spoke environments and topologies.… more
- Leidos (Norfolk, VA)
- **Description** Leidos Managed Services Division, SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This ... team provides Tier I and II technical software, hardware and network...the organization's products and services. Primary Responsibilities As a Service Desk RDM Technician, you will: +… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...setting. **This role will operate on the Swing Shift ( 3 :45pm - 12:15am); Tue-Sat** You will be tasked to:… more
- Leidos (Bethesda, MD)
- …of environment where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/2 Service Desk /Deskside Support System Administrator to support the ... document initial troubleshooting and triage steps and escalate to Tier 2/ 3 support teams when appropriate to...and potential Problem Records and highlight these to the Service Desk Manager. + Update Service… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts ... requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- IBM (Rocket Center, WV)
- …Skills: + Minimum of two years of experience in a related technical support or service desk role. + Strong troubleshooting skills with the ability to quickly ... Role and Responsibilities We are looking for a skilled Tier 2 Help Desk Support Specialist to...with other teams to ensure seamless problem resolution and service improvement. Required Technical and Professional Expertise Location: Rocket… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + years… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...experience supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2… more
- The Honey Baked Ham Company, LLC (Atlanta, GA)
- …work orders, change requests, and project tasks + Train computer users and seasonal Service Desk staff. + Promote and encourage a "one team" attitude at ... a lot of success and we're looking for a Tier II Help Desk professional to join...field or related preferrs. A+, Network+ or equivalent certification preferred. 3 + years' experience in an IT Help Desk… more
- Robert Half Technology (West Des Moines, IA)
- …tasks. Requirements * Must hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help Desk roles. * Demonstrated proficiency in ... Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. As...Network Troubleshooting. * Skilled in Remote Support and managing Service Desk Tickets. * Familiarity with handling… more
- Stratus Solutions (Washington, DC)
- …USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...(ie the qualifications you must have): * 1 to 3 years of experience in a program of similar… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...from you (ie the qualifications you must have): * 3 + years of experience in a program of similar… more
- Insight Global (Franklin, TN)
- Job Description A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. Tis ... resource will be responsible for escalations from the Tier 1 support team. They will be working with...They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT issues across ... skills for diagnosing and resolving technical issues + Ability to escalate problems to Tier 3 support when necessary. + Experience in providing support for… more
- RKON (Chicago, IL)
- …After Joining RKON: + RKON EUE University - internal training program (within 3 months) + Knowledge Centered Service (KCS) v6 Fundamentals certification (within ... Analyst ( Tier 1), End User Engineering About us: RKON...and rewarded-a key reason for the extraordinary level of service we deliver to our customers. Join the team… more
- Gama-1 Technologies (Silver Spring, MD)
- …Provide surge support to other teams as needed during times of surge (this will include desktop Tier 2 activities or Tier 3 activities) + Work a high volume ... is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL...+ Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT… more