- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... Local * * * **The Opportunity:** CACI is seeking a CAN/WAN Network Tier 3 to provide support for implementation, troubleshooting and maintenance of IT… more
- SAIC (Honolulu, HI)
- …SAIC is seeking a Lead for IT Support . The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and ... degree, additional years of experience in lieu of degree may be considered + 3 -5 years' experience managing help-desk support for organizations of over 1000… more
- H&R Block (MO)
- …to product teams to improve the user experience . Own the relationship and feedback system with Tier 3 technical support teams. + Support the ... The Manager , Assisted Tax Preparation within the Product Support & Insights Team champion s our clients and...Preparation you will report to the Director of Product Support & Insights and set the support … more
- H&R Block (MO)
- …to product teams to improve the user experience . Own the relationship and feedback system with Tier 3 technical support teams + Support the delivery ... The Program Manager - Financial Services within the Product Support & Insights Team champion s our clients and...differentiator of our value proposition . As the Product Support Manage r - Financial Services you will report… more
- IT Concepts (Mclean, VA)
- …compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support : + Serve as the ... growth as the organization evolves. This role combines hands-on Tier 3 technical work, operational...Support , Systems Engineering, Cloud, or similar). + Demonstrated Tier 3 support proficiency and… more
- REI (Seattle, WA)
- … of delivered services/solutions. Including Tier 1, Tier 2 and Tier 3 technical support as applicable. + Ongoing continuous improvement to ... additions to staff. + Creates support structures to ensure that adequate technical support for end users is maintained at all times. Ensures that required … more
- Kimber Mfg., Inc. (Troy, AL)
- …the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES + Provide Tier 2/ Tier 3 technical support for escalated helpdesk tickets, ... technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure,… more
- Ithaca College (Ithaca, NY)
- …Fusion Cloud HR and Finance applications. * Provide Tier 2 and Tier 3 technical support by resolving configuration, security, workflow, data load, ... Engineer (Level 1) is a key member of the College Applications Technical Services (CATS) team within Information Technology & Analytics (IT&A). This position… more
- ChenMed (Miami, FL)
- …devices, hardware, and software systems across our data facilities. This position provides expert Tier 3 technical support while taking on additional ... 3 years' experience working within a dedicated, multi- tier technical team required + A minimum...required + A minimum of 2 years' experience providing technical support , either help desk or network… more
- Jensen Precast (Reno, NV)
- …transitions with minimal disruption to operations. + Provide tier 2 and tier 3 technical support to ERP users. **Continuous Improvement** + Partner ... user support . + Excellent communication and collaboration skills across technical and business teams. **ALL ABOUT JENSEN INFRASTRUCTURE** Like you, our founder,… more
- Insight Global (San Antonio, TX)
- …infrastructure and enterprise applications. Reporting will be completed with Power BI. You'll provide Tier 3 technical support and collaborate with ... Job Description Insight Global is looking for a Patching Administrator to support a local energy customers team local to San Antonio. This person will be responsible… more
- Leidos (Rockville, MD)
- …processes, technical reviews, and configuration control boards. + Provide tier 3 technical escalation support and guidance for IT staff. + Experience ... and effective communication, working seamlessly with cross-functional teams to ensure top- tier support and operational excellence. **Candidate MUST:** Be able… more
- US Courts (Atlanta, GA)
- …coordination, and vendor oversight. Ensure reliable day-to-day operation of courtroom technologies; provide Tier 3 technical support and troubleshooting ... Atlanta Division, has an opening for a courtroom technology specialist to support and lead the design, implementation, and maintenance of courtroom audio-visual (AV)… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... solutions. **Responsibilities:** + Oversee the CAN/LAN engineering team providing advanced technical support for complex CAN/LAN network issues while aligning… more
- CommonSpirit Health (Englewood, CO)
- …hours * Participation in on-call rotations and working at a "hands on" level with Tier 3 technical support teams * One or more years of experience ... adoption from technology planning investment decisions implementation to ongoing operational support for several highly complex platforms or portfolios 2) Identify… more
- Brivo (Bethesda, MD)
- …to Brivo's hardware and cloud-based services. Qualifications + 3 + years of Tier II technical support experience in a call-center environment, ... Summary The Technical Support Representative ( Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our… more
- BigBear.ai (WA)
- …applications and databases using a hybrid Agile approach within a DevOps environment + Provide Tier 3 technical support for deployed applications and ... techniques and methodologies for solving tough analytical challenges in support of one of national security threats + Use...real world problems sets vital to national security + Support off-hours deployment such as evening or weekends What… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- TekSynap (Washington, DC)
- …and configuration scripts. + Ensure integration with DOT's ITSM toolset (ServiceNow/Remedy). + Provide Tier 3 technical support for endpoint incidents. ... **REQUIRED QUALIFICATIONS** + Bachelor's in IT or Computer Engineering. + **Certifications:** + Microsoft MD-102 Microsoft 365 Certified: Endpoint Administrator Associate Certification + ITIL v4 + **Experience:** 5-8 years in endpoint engineering. +… more