- Computer World Services (CWS)Corporation (Washington, DC)
- …IT operations. The role will work with engineering, application, security operations, Service Desk and, enterprise/solution architects to develop and implement ... from Splunk to Cribl, on-boarding new feeds, and providing Tier 3 support. Working with vendors on open tickets...ServiceNow, Microsoft 365. Installation and configuration of the Datadog Agent and Datadog Synthetics Agent on Windows… more
- Capgemini Government Solutions (Austin, TX)
- …Service , McAfee, eMASS, Centrify* Cloud Governance: Turbot* DevOps/Configuration Management/Help Desk : Ansible, Service Desk , ScienceLogic, ServiceNow, ... status, and planning for future usage. Responsible for Splunk agent (ie, Universal Forwarder) deployment and server infrastructure analysis, optimization,… more
- ASM Research, An Accenture Federal Services Company (Lorton, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- Epsilon, Inc (Greenville, SC)
- ** Service Desk Agent I** **Who is Epsilon:** Epsilon...USPTO. **An average day:** As Service Desk Agent I, you will perform Tier I and ... service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management...Tier II information technology related help desk duties through phone and email support. You will… more
- Stanford Health Care (Newark, CA)
- …(United States of America) **This is a Stanford Health Care job.** **A Brief Overview** The Service Desk Agent III is responsible for providing a lead role ... within the ITS Service Desk . Providing escalation support for SHC...Users, to oversee and provide expert technical direction for Tier 1 and Tier 2. This individual… more
- Intermountain Health (Las Vegas, NV)
- **Job Description:** The Service Desk Agent -...the individual assign the ticket to 2nd or 3rd tier support for the purpose more advanced or hands-on ... members to ensure proper performance. Basic familiarity and minimal experience as a service desk agent . Works on small, defined elements of large projects.… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise ... Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible for monitoring… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- … Desk Agent (EITAAS-2024-21373): Bowhead seeks an IT Help Desk Agent that will provide multiple tier support to end users. The ideal technician will ... depending on the specific operational needs. The IT Helpdesk Agent will be responsible for working Day, Swing, or...images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration* Configure… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...a degree. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting… more
- HEI Hotels and Resorts (Cincinnati, OH)
- …you why!Thrive in a work environment that rewards your dedication with top- tier compensation, enviable health and welfare benefits, and the work-life balance you've ... Posted Date1 week ago(9/9/2024 3:40 PM) Requisition ID2024-50937 CategoryFront Desk / Guest Services Position TypeFull-Time FLSA StatusNon-Exempt Location NameWestin… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
- SAIC (Montgomery, AL)
- …demonstrated verbal and written skills **Desired Qualifications:** + 1-2 years experience as a Service Desk Agent + Experience working with US Air Force ... desk . The selected candidate will create and triage Tier 1 and Tier 2 tickets. Candidates...POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide… more
- Randstad US (Columbus, OH)
- …category management occupations + referenceAB_4592956 job details Help Desk Our client seeks a Service Desk Agent as the first point of contact for users ... calling the IT Service Desk . In this role, you will...to resolve issues promptly. A key focus is delivering top- tier support with high first-call resolution rates while identifying… more
- Lumen (Columbus, OH)
- …overall across all industries in The American Opportunity Index. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver lasting ... shape the future. **The Role** The Sr. Lead Support Desk Associate is responsible for possessing an expert level...is not limited to soft skills such as Customer Service skills or technical skills related to process and/or… more
- TEKsystems (Lansing, MI)
- …and hardware. + Answer technical phone lines Top Skills' Details: 1) 6 months of Service Desk /Help Desk experience: Taking phone calls and tickets from end ... cannot resolve the problem they will escalate to the tier 2 team. It is a Windows 10 environment...the Windows 10 OS. 3) 6 months of Customer Service experience: High customer service is a… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- ASM Research, An Accenture Federal Services Company (Redmond, WA)
- M365 Service Desk Agent - Support one or more Microsoft 365 productivity tenant(s) and provide tier 1-2 support for end users. + Provides Tier 1-2 ... (Word, Excel, Outlook, etc.) and SharePoint/OneDrive file storage. + Provides Tier 1 workstation/hardware support for end users. + Administers and troubleshoots… more
