- Stanford University (Stanford, CA)
- …6 days ago Requisition # 105082 **JOB PURPOSE:** We are seeking a skilled Cisco UCCE Service Delivery and Tier 2 Support Analyst to join our dynamic team. This role ... support and service delivery for our Cisco Unified Contact Center Enterprise ( UCCE ) systems. The ideal candidate will possess strong analytical skills, a deep… more
- Trinity Health (Livonia, MI)
- …requirements include, but are not limited to, the following:** + Scripting for UCCE call routing and Call Handlers, Configure dialed number, call type, agents, agent ... tickets with accurate, timely and thorough updates pertaining to UCCE , CUCM, Unity. + Troubleshoot user issues related to..., CUCM, Unity. + Troubleshoot user issues related to UCCE , CUCM, Unity + Manage/assist with service disruptions +… more
- Cisco (Research Triangle Park, NC)
- …application and OS level upgrades and patches, specifically around Cisco HyperFlex, UCCE , and UCM products. * Managing Cisco Unified Contact Center Enterprise ... technologies ( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/IVR,...configuring and maintaining contact center platforms such as Cisco UCCE (ICM, CVP - VXML, ECE) * Good Understanding… more
- Walgreens (Deerfield, IL)
- …v12.5+) is highly preferred + Hands-On experience with Cisco Contact Center platforms ( UCCe ) including ICM and CVP (v12.5+), VXML Gateways and VVB for call routing ... Perl, SQL, or Velocity), with a focus on integrations, automation and improving UC/ UCCe workflows + Advanced Microsoft Excel skills for data analysis and reporting.… more
- TEKsystems (Louisville, KY)
- …but not required Skills: Unified communications, Voip, Cisco call manager, Ucce , Cisco voice, engineering, design system, Cloud, cisco ios, scripting, networking ... Administration, Moves adds Top Skills Details: Unified communications,Voip,Cisco call manager, Ucce ,Cisco voice,engineering,design system,Cloud,cisco ios,scripting,networking protocols,avaya,avaya call center Experience Level:… more
- Cisco (Research Triangle Park, NC)
- …Center Management Portal, and other key networking technologies * Proficiency in UCCE Scripting * Have familiarity with voice technologies * Advanced programming ... experience within UCCE and related contact center applications * Experience with log collection, packet capture and call manager * Experience with Unified computing… more
- Cisco (Research Triangle Park, NC)
- …Database Configuration and Setup: Setting up and configuring databases to support UCCE environments, ensuring they meet the specific requirements of the contact ... PREFERRED QUALIFICATIONS: * Experience with Cisco Unified Contact Center Enterprise ( UCCE ) environments. * Certifications in Microsoft SQL Server and/or Cisco… more
- HCA Healthcare (Tamarac, FL)
- …the enterprise** + **You will maintain and makes shift adjustments within UCCE /Telephony attributes** + **You will oversee daily operations consistent with the ... departmental goals** + **You will monitor orientation of new staff through collaboration with preceptor** + **You will complete initial review of service inquiries and recoveries and communicates results with TC leadership** + **You will serve as the primary… more
- Amentum (Fort Meade, MD)
- …+ Proficiency in Cisco Unified Contact Center Express (UCCX) or Enterprise ( UCCE ) + Strong understanding of networking fundamentals, including LAN/WAN, QoS, and MPLS ... + Experience with Cisco routers, switches, and firewalls, particularly in relation to voice and video integration + Experience with voice gateways, SIP trunks, and ISDN circuits + Expertise in call control protocols (SIP, SCCP, H.323) + Ability to explain… more
- OVHcloud (Irving, TX)
- …and updates. + Other tools experience desired: MS Dynamics, CISCO UCCE or other telephony services, database management Working Conditions Standard office ... environment Company Description - About OVHcloud OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US… more
- Mary Greeley Medical Center (Ames, IA)
- …Unified Communications systems, which include Cisco Call Manager, Unity, UCCX/ UCCE , gateways, circuits and associated solutions. Specific tasks include roadmap ... creation, system configuration, upgrades, and day-to-day operational support for telephony services. + Serve as partner on the Microsoft 365 communication/collaboration tools and clinical communications applications (Mobile Heartbeat and Responder5 Nursecall +… more
- Amentum (Warrenton, VA)
- …+ Proficiency in Cisco Unified Contact Center Express (UCCX) or Enterprise ( UCCE ) + CCNP Collaboration + Strong understanding of networking fundamentals, including ... LAN/WAN, QoS, and MPLS + Experience with Cisco routers, switches, and firewalls, particularly in relation to voice and video integration + Experience with voice gateways, SIP trunks, and ISDN circuits + Expertise in call control protocols (SIP, SCCP, H.323) +… more
- Stanford Health Care (Newark, CA)
- …of contact center metrics. + Knowledge of Telephony system and CISCO UCCE system. **Physical Demands and Work Conditions** **Blood Borne Pathogens** + Category ... III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment **These principles apply to ALL employees:** **SHC Commitment to Providing an Exceptional Patient & Family Experience** _Stanford… more
- AssistRx (Orlando, FL)
- …and experience. + Understanding Cisco Collaboration Portfolio preferred (eg VOIP, UCCX/ UCCE , CUCM, JABBER, FINESSE) + Basic understanding of IVR and Contact ... Center deployments / integrations. + Basic understanding of an Enterprise Fax System (eg on-prem/cloud, analog/digital/FOIP, etc.) + Ability to synthesize complex concepts. + Excellent written and verbal communication skills. + Organizational skills and… more