- Merck & Co. (Rahway, NJ)
- …project forecast, and resource management.Planning and coordination of team workshops both virtual and in-person - willingness to travel (20%).Acting as the single ... point of contact for value management.Serve as a champion and change agent for the adoption of Agile tools & methods.Education:Bachelor's Degree required with a… more
- Globe Life Inc. (Mckinney, TX)
- Remote Call Center Sales Agent Primary Duties & Responsibilities About the Company About the Job: If you want to work in a fun, virtual (work from home) ... Insurance products to new and existing customers. The Remote Call Center Sales Agent will provide consultative sales support to match new and existing customers to… more
- Globe Life Inc. (Mckinney, TX)
- …and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. ... The agent is to provide excellent customer service and assist...COVID-19! All interviews and training have transitioned to a virtual platform. There are continuing opportunities for team members… more
- Capgemini Government Solutions (Austin, TX)
- …status, and planning for future usage. Responsible for Splunk agent (ie, Universal Forwarder) deployment and server infrastructure analysis, optimization, ... Service (SMS), Elasticsearch (AWS Kinesis DataStreams), CloudTrail, CloudWatch* Aws Networking: Virtual Private Cloud (VPC), Route S3, API Gateway, Direct Connect,… more
- Percepta (Remote, OR)
- …owners, internal business solutions and SME teams to create customer / agent experience solutions that best leverage Percepta and our clients' operating models ... leading and executing business solution designs. * Ability to lead and manage virtual multi-discipline teams. * Effective coaching and mentoring to direct reports. *… more
- Fidelity TalentSource LLC (Westlake, TX)
- …and familiarity using tools including Jira, Jira Align, Miro, Microsoft Virtual Board, Microsoft Office, and Microsoft Teams.Lead the impediment resolution ... levels of the organization, and drive teams towards realizing outcomes.Proven change agent capable of coaching agile practices to teams and individuals across… more
- Percepta (Melbourne, FL)
- …methods for delivery including but not limited to eLearning, self-paced, or virtual delivery methods.*Partner with internal and external clients to identify training ... is ready for training start dates and times. Training Management*Maintain Agent Dashboard reporting for in class components, including attendance tracker, knowledge… more
- Fidelity TalentSource LLC (Boston, MA)
- …and familiarity using tools including Jira, Jira Align, Miro, Microsoft Virtual Board, Microsoft Office, and Microsoft Teams.Lead the impediment resolution ... levels of the organization, and drive teams towards realizing outcomes.Proven change agent capable of coaching agile practices to teams and individuals across… more
- Russell Tobin & Associates (Mountain View, CA)
- …Type: Contract/Remote Pay rate: $84-$88/hr. DOE Responsibilities: Come join Client's Virtual Expert Platform (VEP) Technology Team as a Senior Product Manager ... sales teams. Our team is responsible for all aspects of the Sales Agent and Partners experience, and partners closely with other technology teams that develop… more
- Capgemini (Atlanta, GA)
- …technical designs, ensuring alignment with best practices and industry standards. 4. ** Virtual Agent ** : Help to design and create conversational interfaces ... AI concepts, machine learning, and natural language processing. + Experience with virtual agent platforms and frameworks, specially GCP and DialogFlow CX.… more
- Apogee (Atlanta, GA)
- …Service graph connector experience + Service portal development and design experience + Virtual Agent and Live Agent Omnichannel Architecture using NLU ... required for major ServiceNow platform impairments and platform upgrades Nice to have + Virtual Agent and Live Agent micro cert + Service portal design using… more
- Veterans Affairs, Veterans Health Administration (Cheyenne, WY)
- …the interview process. Virtual : This is not a virtual position. Position Description/PD#: Purchasing Agent - Prosthetics/PD99433-S Relocation/Recruitment ... position, and that is typically in or related to the work of a Purchasing Agent . To be creditable, specialized experience must have been equivalent to at least the… more
- Hartford HealthCare (Farmington, CT)
- …Service Mapping, HAM, SPM, HRSD, Onboarding, Employee Service Center, Knowledge Management, Virtual Agent , HR Agent /SOW Workspace, Reports/dashboards and AI ... search. 3. Maintains governance in accordance with product and service owners. a. Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance. b. Maintains compliance with system policies regarding sensitive… more
- ManpowerGroup (Minneapolis, MN)
- …with HRSD or ITSM + Certified System Admin/CAD + Experience implementing AI Search and Virtual Agent (Now Assist) + 4+ years working in an Agile Delivery team ... Gen AI for automation and intelligent workflows. + Configure AI-powered virtual agents, chatbots, and conversational interfaces within ServiceNow to enhance user… more
- ServiceNow, Inc. (Washington, DC)
- …MLOps, data platforms, etc + Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent + Ability to travel up to 50% of the work ... and tailored to prospects and existing customers, on-site and via virtual meetings. + Scope and deliver proofs-of-concept/value engagements with prospects. Be… more
- ManpowerGroup (Charlotte, NC)
- …with HRSD or ITSM + Certified System Admin/CAD + Experience implementing AI Search and Virtual Agent (Now Assist) + 4+ years of experience working in an Agile ... etc.) to meet business needs using GenAI. + Configure AI-powered virtual agents, chatbots, and conversational interfaces. + Develop integrations between ServiceNow… more
- Zoom (Columbus, OH)
- …space. Zoom AI Companion for Contact Center, Zoom AI Expert Assist and Zoom Virtual Agent help CX leaders outpace customer expectations. They empower agents and ... help deliver better business outcomes. About the Team You will be responsible for setting the marketing growth strategy by partnering with sales, product and marketing teams. You will deliver differentiated messaging and vision to take Zoom AI for Contact… more
- JPMorgan Chase (Plano, TX)
- …Machine Learning; Natural Language Processing including speech-to-text and AI/ML driven virtual agent products; project management; Agile; Scrum; Kanban; JIRA; ... JIRA-Align; Confluence; Dashboards; Metrics; JET Console; ServiceNow; SQL; AWS Cloud Services including EMR, Glue, SW, SQS, Redshift, Lambda, Elastic Search, and Load Balancer; Python; CICD; DevOps; use of Cloud Technology Services in business context to… more
- Wells Fargo (San Leandro, CA)
- …Object Notation) development experience + 2+ ChatBot development experience with MS Power Virtual Agent or Google Dialogflow + 2+ years PCF, Azure-Kubernetes ... experience + 2+ years of Mongo DB experience + 2+ years of experience in developing JUnit, JEST test cases + Experience in portal development using OpenText or Liferay would be plus + Good understanding of search algorithms (lexical, semantic, etc), document… more
- Zoom (CA)
- …Enterprise Communication Suite, which includes Zoom Phone, Zoom Contact Center, the Zoom Virtual Agent , and other communication products. Together we will seek ... to produce quality work in a fast paced environment, with satisfaction and joy. About the Team Zoom's enterprise communication customers range from large corporations to SMBs, including front line workers, sales teams, law firms, executives, agencies, schools,… more
