- Aston Carter (Seattle, WA)
- Hiring a Program Manager for large tech company in Seattle. WA! Must have experience with creating and/or analyzing customer surveys. If interested, please ... apply directly. Job Description We are seeking a dedicated Project/ Program Manager II to join our dynamic...trends and experience in marketing analytics. + Familiarity with voice of customer /feedback programs and survey creation.… more
- Liberty Utilities (Malden, MO)
- … customer -centric, and cost-effective utility services. **Accountabilities** + Oversee Liberty's Voice of the Customer Program ensuring the enterprise ... responsible for developing and executing Liberty's Market Research and Customer Satisfaction Program . This program ...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Microsoft Corporation (Mountain View, CA)
- …Join Microsoft AI (MAI) at the forefront of innovation as a **Principal Technical Program Manager (TPgM)** for **Copilot's Voice & Vision (V&V) team.** ... products. As a TPgM, you will leverage design thinking, program management expertise, and technical depth to empower the...Own and manage the back-end infrastructure for the Copilot Voice & Vision stack, applying technical expertise in modern… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Competitive Range Solutions requires the expertise of a talented and experienced Operations Voice Manager to assist in directing and managing the program ... and systems management 24x7x365. + Develop and execute a formal preventive maintenance program . Ensure all voice infrastructure is up to date with patches… more
- TekSynap (Arlington, VA)
- …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... service + Develop and execute a preventive maintenance program to keep voice infrastructure up-to-date with...Top Secret/SCI clearance **Overview** We are seeking an Operations Voice Manager to join our team supporting… more
- JPMorgan Chase (Columbus, OH)
- …customer experiences, we encourage you to explore this exciting opportunity. As a Product Manager in the Ai4Ops Voice + Domain, you are an integral part of the ... core leader, you are responsible for acting as the voice of the customer and implementing domain...years of experience or equivalent expertise in product management, program management, or a relevant domain area, ideally with… more
- The Cigna Group (Richmond, VA)
- …Qualifications** + 5+ years of experience in product management, with a focus on customer engagement or voice technologies. + 3+ years working with telephony ... transforming healthcare through technology and data. As a Sr. Manager , Product Management for Call Routing and IVR, you'll...for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making it easier for millions to… more
- Entergy (New Orleans, LA)
- …-centric culture. The VOC team's efforts lead to increased use of the customer voice in decision-making, consistent feedback loops that enable proactive ... **Job Title:** Voice of the Customer Analyst I-Sr. **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, LLC **This position will be filled as… more
- BAE Systems (Herndon, VA)
- …are seeking an experienced IT Program Manager to join our technology-based program supporting a key government customer . This program will deliver ... voice engineering services for voice infrastructure, as well as, first article and life...Experience, & Skills** We are seeking an experienced IT Program Manager with aBachelor's or Master's degree… more
- BAE Systems (Herndon, VA)
- …looking for a highly skilled Voice Engineer to join our technology-based program supporting a key government customer with the following skills: + Design, ... bridges, call management servers) + Experience with Avaya Communication Manager , Call Center technology design and best practice ABC...experienced Voice Engineers to join our technology-based program supporting a key Government customer . A… more
- Leidos (Lompoc, CA)
- …IP (VoIP) phone systems including Cisco VoIP phone units, voicemail and Call Manager System. + Provide consistent execution of Voice availability and reliability ... **Description** Leidos has an opening for a ** Voice and Hardware Systems Engineer** to support a client's requirements in a challenging and dynamic setting located… more
- Amazon (Newark, NJ)
- …and inspire each other. Imagine your future with us. ABOUT THIS ROLE As a Program Manager you will drive the strategy and execution of large, complex programs ... Intelligence, Learning & Development, Self-Service Enablement, Knowledge Management, and Voice of Customer (VoC) insights. ABOUT YOU...to achieve significant automation and cost optimization. As a Program Manager , you will - Work across… more
- Amazon (Newark, NJ)
- …Audible users worldwide, collaborating with stakeholders across Audible and Amazon to deliver world-class customer service. As a Program Manager , you will - ... your future with us. ABOUT THIS ROLE As a Program Manager you'll manage a small number...Intelligence, Learning & Development, Self-Service Enablement, Knowledge Management, and Voice of Customer insights. ABOUT YOU You'll… more
- RTX Corporation (Wilson, NC)
- …None/Not Required The Fire Protection business unit at Collins Aerospace is seeking a Customer Quality Program Manager (CQM). The CQM acts as the ... through quality improvement initiatives. The CQM serves as the customer 's voice throughout the organization, working alongside program management… more
- M&T Bank (Williamsville, NY)
- …and state agencies. Your mission: safeguard quality, mitigate risk, and champion the voice of the customer . This role goes beyond traditional quality control. ... the Role:** Are you passionate about driving excellence in customer experience and ensuring compliance at every level? As...compliance at every level? As the Senior Quality Assurance Manager , you will lead a high-impact team within our… more
- Amazon (Bellevue, WA)
- …Delivery's Customer Experiences team (ADX CX) is seeking a Senior Design Program Manager to architect the operational backbone that enables our design teams ... CX, you will also join a community of design program managers in our broader ADX organization to leverage...taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective… more
- Amazon (Hawthorne, CA)
- …are developing new products, from chip design to complete end-user systems. The Customer Support New Product Introduction Program Management Office (CS NPI PMO) ... to transform launches into frictionless neighbor experiences. * 3+ years of program management experience in customer support, product launches, or related… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- Customer Experience Senior Manager The Senior ...will take full ownership of frontline performance, represent the voice of the customer , hold a high bar ... + Oversee resolution of escalated customer issues, ensuring timely and satisfactory outcomes. Customer Advocacy + Act as the voice of the customer within… more
- Coinbase (Des Moines, IA)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, ... customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define...and non-technical leaders with ease via weekly and monthly program updates. *What we look for in you:* *… more
- Saint-Gobain (Malvern, PA)
- **What's the job?** The SPG Customer Service Manager leads a high-performing team of Supervisors, Leads, and Customer Account Specialists to deliver world ... 10 plant SPG network. As a visionary leader, the Manager will define the future state strategy and roadmap...define the future state strategy and roadmap for the Customer Service function, translating Voice of … more