- Resolution Technologies, Inc. (Plano, TX)
- Integration Product Manager (CCaaS, WFM , ACD) Career Opportunity As a Senior Integration Product Manager, you will define and bring to market best of breed products ... and support all integrations between ACD and WFM SolutionsYou will translate business use cases into technical requirements in an agile environmentYou will serve as… more
- Uline (Kenosha, WI)
- …Team Lead, keep a pulse on call center team staffing. Guide and support the WFM scheduling team, ensuring goals for legendary service are met to support our growing ... looking for people who share our passion. Position Responsibilities Manage WFM Schedulers' performance by tracking and reporting team productivity and… more
- Russell Tobin & Associates (Beaverton, OR)
- …- Will require experience in reporting and analytics, with a preference to WFM and/or Labor Budgeting Tools experience, Excel, SQL and Tableau experience required ... 5 years analytics/reporting experience Experience working with workforce management ( WFM ) systems and/or labor budgeting tools Demonstrated ability to complete… more
- Uline (Kenosha, WI)
- …efficacy.Conduct root cause analyses to provide recommendations for WFM forecasting and scheduling process improvements.Effectively communicate data trends ... preferred.2+ years of forecasting experience. Experience with workforce management ( WFM ) scheduling software preferred.3+ years of Excel experience with strong… more
- Careers Integrated Resources Inc (Beaverton, OR)
- …- Will require experience in reporting and analytics, with a preference to WFM and/or Labor Budgeting Tools experience, Excel, SQL and Tableau experience required ... Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. . Identifies and interprets trends and patterns in datasets to locate influences. . Constructs forecasts, recommendations and… more
- Resolution Technologies, Inc. (Plano, TX)
- …dynamic individual with high energy and drive to join Work Force Management ( WFM ) software development team as a Senior Software EngineerThis engineer will primarily ... focus on the development of server-side component design, development, testing and implementationExperience with client-side development is a plusThis engineer will work in agile development environment and follow the agile processes and practices. Senior Java… more
- Quanta Services (Houston, TX)
- …out how our people power modern life. About this Role JD Edwards WFM Senior BA - IT is responsible for understanding business processes, identifying opportunities ... You'll Do + Detailed functional knowledge of JD Edwards WFM business process model. + Ability to derive requirements...a Subject Matter Expert for all sub-processes for the WFM and related modules of JD Edwards. + Work… more
- KPMG (San Antonio, TX)
- **Business Title:** Director, Clinical Operations WFM **Requisition Number:** 112531 - 92 **Function:** Advisory **Area of Interest:** **State:** TX **City:** San ... that span aspects of Healthcare including Clinical Operations and Workforce Management ( WFM ). + Own and lead client projects focused on improvement, optimization and… more
- Amazon (Seattle, WA)
- …global store launches. He/She will be part of global workforce management team ( WFM ) and works with Business, Product, Machine Learning and Operations in planning ... which enable steady flow of communication between Business/Product teams and WFM . - Work with WFM Site teams and Operations to ensure readiness for launch and… more
- DISH Network (Englewood, CO)
- …field agents. **Job Duties and Responsibilities** The Workforce Management Team ( WFM ) within the Customer Experience Organization (CXO) is responsible for providing ... optimization, and budget planning. **Key Responsibilities:** + Be the WFM subject matter expert on your assigned line of...for in the forecasting and capacity plans + Lead WFM review meetings with management and executives discussing historical… more
- Elevance Health (San Juan, PR)
- …providing information technology and business operations services for health plans._ ** WFM Analyst** **Location:** This position will work a hybrid model (1-2 ... time zones that the unit will be supporting. The ** WFM Analyst** is responsible for monitor call volume demand...service levels are met. + Updates schedules to ensure WFM system is able to provide statistical staffing requirements… more
- Clean Harbors (Norwell, MA)
- The **Senior Developer** (UKG Pro WFM ) is responsible for leading Kronos projects and contributing to all phases of implementation, from discovery, requirements ... that defines, configures/develops, tests, analyzes, and maintains WFC and WFM applications (Timekeeping, Global Time Off, Basic Scheduling, Attestation, Activities).… more
- CoreCivic (Brentwood, TN)
- …to better the public good. CoreCivic is currently seeking a **Workforce Management ( WFM ) Analyst** located at our corporate office in Nashville, TN (Brentwood area). ... office in Nashville, TN (Brentwood area)._ The Workforce Management ( WFM ) Analyst is a subject matter expert of the...on issues to be addressed.Reviews data access rules across WFM program to ensure staff has correct system access.… more
- UKG (Ultimate Kronos Group) (Columbus, OH)
- Sr. Solution Consultant - WFM **General Information** Ref #: 20240040273 Travel Amount Required: Up to 25% Job Type: Regular-Full Time Location: USA - USA - Remote ... UKG is seeking energetic, customer-focused individuals to implement Workforce Management ( WFM ) solutions for Enterprise level customers, using UKG products in… more
- KPMG (Philadelphia, PA)
- **Business Title:** Manager, UKG/ WFM - Healthcare **Requisition Number:** 115265 - 77 **Function:** Advisory **Area of Interest:** **State:** PA **City:** ... Philadelphia **Description:** The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals… more
- Elevance Health (Olathe, KS)
- …+ Requires a BA/BS in business or a related field and a minimum of 3 years' provider/community relations and 2 years training and development or any combination of ... education and experience, which would provide an equivalent background. **Preferred Skills, Capabilities and Experiences:** + Kansas residency is a must. + Managed Care experience is preferred. + Experience working with Kansas providers is strongly preferred.… more
- WSP USA (Louisville, KY)
- …+ Coordinate periodic review of call/email/chat/walk-up arrival patterns and metrics driving schedule performance (eg AHT, adherence, utilization, etc.) and making ... necessary recommendations to staffing and scheduling needs. + Forecasting: Collect, analyze and maintain statistical data to develop short/long-range staffing forecasts for Contact and Walk-Up Centers. + Analyze impacts of KPIs on overall performance; identify… more
- ADP (Houston, TX)
- …+ **Proven Winner** **.** You have an impressive track record of closing sales, winning clients, and managing a territory. + **Positive Self-Starter** **.** You have ... an upbeat, persistent style and the ability to cold call, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone. + **Confidently Fearless** **.** You embrace opportunities, take risks, and… more
- Commonwealth Care Alliance (Boston, MA)
- …CCA Member and Provider Services Teams across the multiple markets and products. The WFM Supervisor is expected to be the acknowledged subject matter expert (SME) as ... to the operational function, configuration, and structure of CCA's overall WFM platform, implementation, and maintenance. Makes adjustments and recommendations for… more
- The Walt Disney Company (San Antonio, TX)
- …NICE/IEX Infrastructure Manager is to supervise and optimize the workforce management ( WFM ) processes within the contact center. This includes managing the WFM ... **What You Will Do** + Manage and maintain the WFM software platform used by the contact center. This...of data collection and export tools integrated with the WFM software platform, including ODBC, Salesforce, FTP, and other… more
