- Dartmouth Health (Lebanon, NH)
- Overview The Workforce Management Analyst works...of service to patients within the Patient Service Center environment. The analyst must have ... skills and the ability to effectively communicate the resulting analysis to the management team. Responsibilities 1. Forecast call volumes with a high degree of… more
- Hackensack Meridian Health (Edison, NJ)
- …degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center. Workforce Management Analyst position OR a current active ... leader of positive change. As a ** Workforce Management (WFM) Staffing & Reporting Analyst ** ,...effective staff planning to deliver the appropriate level of service to patients within the Patient Access Center (PAC)… more
- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst ** , you will utilize ... the central point of contact for supervisors and senior management as related to service level information...schedule. **Responsibilities** A day in the life of a ** Workforce Management (WFM) Real Time Analyst… more
- Netflix (UT)
- …anytime, anywhere, and can change their plans at any time. The Role: The Business Analyst in Workforce Management plays a critical role in analyzing and ... and Competencies + Minimum of 3-5 years of experience in business analysis, workforce management , finance, customer service , or a related field.… more
- Commonwealth Care Alliance (Boston, MA)
- **Why This Role is Important to Us:** The Workforce Management Analyst is responsible for the daily preparation and production of work volume and staffing ... while maintaining predefined service expectations, in relation to forecast, staffing and workforce management . + Works as the systems & tools Subject Matter… more
- BJs Wholesale Club (Marlborough, MA)
- …old) *eligibility requirements vary by position **medical plans vary by location The Sr Analyst of Workforce Management (WFM) will manage all aspects of ... service delivery. Major Tasks, Responsibilities, and Key Accountabilities + Utilize workforce management software to forecast workload, schedule staff, and… more
- Penn Medicine (Philadelphia, PA)
- …our future each day. Are you living your life's work? **Job Title:** Workforce Analyst **Department:** Workforce Planning & Development **Location:** Centre ... Street **Entity:** CPUP **Hours:** Mon-Fri office hours fully remote **Summary:** + The Workforce Analyst is responsible for staff forecasting and the creation,… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Workforce One Product Specialist** **Job Class: Management Analyst 3** **Agency: Department of Employment and Economic Development** + **Job ... Labor and Industry (DLI) are tracked in DEED's case management system known as Workforce One (WF1)....limited budget. Thousands of city, county, state, and nonprofit service providers rely on WF1 to capture customer information… more
- Amazon (Dallas, TX)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... 5+ years of Human Resources experience Basic Qualifications - 3+ years of Workforce management experience (for internal candidates) resources experience - 5+… more
- ADP (Tempe, AZ)
- …goals, and partner with key stakeholders + Develop a strategic approach to workforce management that combines insights from workforce analytics, human ... ADP is hiring a **Tactical Workforce Planning Analyst . This position can...accurate forecasts and capacity plans to make sure both service levels and profitability goals are met. **A little… more
- Amazon (Dallas, TX)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... for the team. The expectation is to ensure effective management of the incoming and outbound phone, chat and...consistent customer experience * Ensure that Operational metrics like service levels, occupancy, PTL, utilization etc. are being met… more
- Meta (Seattle, WA)
- …strategy to supplement and report on the operational plans. We're looking for a Workforce Analyst to join our Mission Control team. Mission Control Analysts are ... and maintaining all of the analytical resources and data tools necessary to enable workforce management of our business. The ideal candidate will have a strong… more
- Rock Family of Companies (Detroit, MI)
- …about having the opportunity to become the best version of yourself. The Real-Time Workforce Management Analyst monitors and responds to real-time call ... volume and staffing to ensure service standards are consistently met. **About the Role** + Monitor real-time lead flow, inbound volume and forecasts, staffing… more
- Appalachian Regional Commission (Washington, DC)
- …ARC seeks a highly organized and collaborative team player to join our Business and Workforce Investment (BWI) team as a Program Analyst to manage a grant ... issues amendments, and closes grants) including pre-and post-award activities; apply workforce development subject matter expertise in the review and management… more
- AssistRx (Orlando, FL)
- …time visibility, reporting, productivity, efficiency, internal team relationships and customer service . The Workforce Operations Analyst regularly provides ... other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate,… more
- Office of the Secretary of Defense (VA)
- …concepts, and practices for deploying strategic workforce planning, workforce /human capital analytics, strength management , and succession planning. In ... work assignments may include the following: Designs and executes complex workforce data collection methodologies Analyzes and applies critical thinking to high-level… more
- M&T Bank (Williamsville, NY)
- …activities **Education and Experience Preferred:** Minimum of 1 years' experience with workforce management software Experience creating and designing reports in ... provision of service to customers. Take corrective actions to notify management , adjust schedules and limit these variations. Reallocate staff among the queues… more
- Koniag Government Services (Falls Church, VA)
- …**Tuknik Government Services,** a Koniag Government Services company **,** is seeking a Workforce Policy Analyst with a Secret Security clearance to support ... paid time off, and more. Tuknik Government Services currently has an opening for a Workforce Policy Analyst for the Department of Defense Office of the Chief… more
- Teleperformance USA (Warren, MI)
- …+ Employee wellness and engagement program **Purpose** Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure ... (ACW, long calls, Aux modes) + Communicate with operations management for prompt resolution of issues identified in duties...alerts for any type of situations that could disturb service level or efficiency (ie, technical issues causing idle… more
- Comcast (Willow Grove, PA)
- …not limited to producing the weekly service level outlook and partner workforce management overviews. + Confidently leads and presents results of analysis ... largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized… more