- Hackensack Meridian Health (Edison, NJ)
- …Data Studio). + Knowledge of SQL and Google BigQuery. + Experience with extensive call center telephony systems, including IVR, CRM, WFM, speech analytics, ... **Responsibilities** A day in the life of a **Contact Center Workforce Management (WFM) Staffing & Reporting Analyst...operating assumptions. + Determine proper shift coverage by adjusting center resources to accommodate changes in call … more
- Colgate-Palmolive (Overland Park, KS)
- …by type and reason codes. The role collaborates between Success Operations and the Call Center teams to ensure key performance indicators are maintained by ... join our global team! **JOB TITLE: Customer Experience Service Center (CXEC) Analyst Summer Intern LOCATION: Hybrid...experience in Hill's** + **Work with Success Operations and Call Center Leadership to lead one key… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Data Analyst position is responsible for the provision of analytical support of data generated by the department. This position will assist ... implementing processes to ensure accurate data collection and input. The Data Analyst position will assist with maintenance of department database and on-going… more
- Dartmouth Health (Lebanon, NH)
- …to deliver the appropriate level of service to patients within the Patient Service Center environment. The analyst must have a clear and working understanding of ... Overview The Workforce Management Analyst works independently using workforce management tools to...a high degree of accuracy: interval, daily and monthly call volumes, handle times, and service metrics .… more
- Hackensack Meridian Health (Edison, NJ)
- …and serve as a leader of positive change. The **Reconciliation/Denial Analyst ** provides statistical and financial data enabling management to accurately monitor ... and denial reports. Supports the Revenue Operations team by monitoring key metrics related to revenue and accelerated cash flow. This position performs high… more
- AssistRx (Orlando, FL)
- …CRM and workflows. + Effective communication skills: written and interpersonal. + Understands call center KPI's and possesses strong analytical skills. + Ability ... to make appropriate recommendations based upon projected headcount and individual performance metrics (e. g., call volumes, intraday patterns, root cause… more
- Houston Methodist (Houston, TX)
- …is a Hybrid Position. Location: 8100 Greenbriar** **Supply Chain Performance/Finance Analyst ** Strong analytical skills, attention to detail, and knowledge of ... and Balance Sheets** At Houston Methodist, the Supply Chain (SC) Performance Analyst position is responsible for maintaining and performing complex data analysis… more
- HCA Healthcare (Nashville, TN)
- …where diversity and inclusion thrive? Submit your application for our EHR Support Analyst II opening with TriStar Centennial Medical Center today and find ... of the HCA Healthcare team. **Benefits** TriStar Centennial Medical Center offers a total rewards package that supports the...vary by location._** We are seeking an EHR Support Analyst II for our team to ensure that we… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Operations Project Analyst position is responsible for providing administrative support to the department by managing strategic projects ... many internal and external data sources and software tools, the Operations Project Analyst position serves a vital role in supporting the management team. This… more
- V2X (Anderson, AK)
- …Phased Array Radar System (SSPARS) Long Range Discrimination Radar (LRDR) System Analyst is responsible for monitoring and analyzing system performance to ensure ... This role involves reviewing system logs, calibration data, and performance metrics to identify and address abnormal behavior, system outages, and operational… more
- Pinkerton (Austin, TX)
- …Associate or Bachelor degree with multi-year experience within a high volume/intensity call center , security operations center and/or crisis ... Control Tower Analyst Austin, TX - United States We are...audit/develop program documents. + Complete and maintain acceptable performance metrics including; quality, productivity, and first contact resolution. +… more
- AbbVie (North Chicago, IL)
- …appeals, and specialty pharmacy operations + 1-2 years supervisory experience in a call center , large physician, managed care, or healthcare insurance setting ... can be based in any state or city in the US The Supervisor, Insurance Analyst provides leadership, support, and supervision for the Insurance Analyst team . This… more
- DoorDash (Tempe, AZ)
- …Aspect, Nice IEX, etc). + You have demonstrated knowledge and understanding of key call center performance metrics such as service level, AHT, adherence, ... and scaling organization. About the Role The Real Time Analyst will become a subject matter expert on workforce...service level drivers, and historical data. + Assist with call center tool provisioning and near-term offline… more
- NANA Regional Corporation (Fort Belvoir, VA)
- …new/revised regulations and initiatives. + Support any high-level strategic direction data- call requests for performance measures, trending analysis, metrics , ... Cloud Lake Technology is looking for a Science and Technology (S&T) Program Analyst to perform programmatic and outreach duties associated with S&T requirements for… more
- Hackensack Meridian Health (Wall, NJ)
- …transform healthcare and serve as a leader of positive change. The **Budget Analyst II** position supports the day to day operations within the Hackensack Meridian ... minimal supervision and acts as a resource for Budget Analyst I. **Responsibilities** A day in the life of...Responsible for presenting to senior executives at the medical center on a bi-weekly basis to ensure all budgeted… more
- NANA Regional Corporation (Fredericksburg, VA)
- Synteras is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal Bureau of Investigation. In this role, you will be a part ... Agreement (SLA) Management process for the FBI National Domestic Communications Assistance Center . Candidate must have law enforcement experience and be able to… more
- HCA Healthcare (Nashville, TN)
- …want to join an organization that invests in you as a(an) Consulting Automation Analyst ? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 ... difference. We are looking for a dedicated Consulting Automation Analyst like you to be a part of our...Consulting Automation Analysts are the face of the Automation Center of Excellence's programmatic expertise to the rest of… more
- ADM (Erlanger, KY)
- **90344BR** **Job Title:** Data Loss Prevention Analyst - Erlanger, KY **Department/Function:** Information Technology **Job Description:** **Data Loss Prevention ... Analyst - Erlanger, KY** We are seeking a Data...+ Prepare regular reports on DLP activities, trends, and metrics for management. + Stay up-to-date with the latest… more
- BD (Becton, Dickinson and Company) (San Antonio, TX)
- …+ 1+ years customer support experience **Skills** + 1+ years' experience with call center /CRM metrics preferred + Salesforce / PowerBI experience ... to help to make a difference in our organization. The Real Time Operations Analyst , Workforce Management is a challenging role that will provide the opportunity to… more
- Bank of America (Chandler, AZ)
- …business, and building and maintaining business relationships. **This is a bilingual call center role within Consumer Anti-Money Laundering (AML) Operations in ... Operations Control Analyst - Bilingual (Spanish) - Global Operations Chandler,...the Know Your Customer (KYC) Call Center .** **RESPONSIBILITIES:** + Delivers and maintains… more
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