- Computer World Services (CWS)Corporation (Hampton, VA)
- …for any local or remote assets. * Troubleshoot and resolve trouble tickets with BMC Remedy and ServiceNow. * Provide outstanding service by interacting directly ... with customers seeking resolution. * Communicate issues and recommendations back to leadership in a clear and concise manner. * Document work to share with Storage and Virtualization team. Education & Experience * Requires a bachelor's degree or its… more
- General Dynamics Information Technology (Fairfax, VA)
- …Senior BMC Discovery Administrator, you will implement and leverage the capabilities of BMC Discovery and the BMC Remedy IT Service Management suite ... degree and 17 years of experience + 5+ years of experiencewith BMC Discovery, Helix/ Remedy ITSM, and Atrium CMDB + BMC CMDB Associatecertification preferred… more
- General Dynamics Information Technology (Bossier City, LA)
- …Training, Certification(s) or Degree + Required Experience: Minimum of 3+ years of BMC Remedy /Helix development experience, specifically with BMC Helix ... **Public Trust/Other Required:** None **Job Family:** Software Development **Skills:** BMC Helix,IT Service Management (ITSM),JavaScript **Experience:** 3 + years of… more
- City of New York (New York, NY)
- …ITSM applications ver 20.02 on-prem and on-cloud versions; create, implement, and sustain BMC Remedy workflows and forms; build and sustain reports and ... dashboards within BMC Helix/ Remedy ; review and administer BMC Remedy servers in all environments (Development, Staging and Production); create/maintain… more
- TEKsystems (Fort Worth, TX)
- …impact), scheduling, and compliance with the PTC Change Management Process within the BMC Remedy ITSM Application. * Provide assistance with updating and ... support groups. o Experience with Change Management tools such as BMC Remedy or ServiceNow. o Experience with querying information, and developing reports… more
- SAIC (Washington, DC)
- …have independent transportation. Skills Preferred: + Familiarity with Service Now + Familiarity with BMC Remedy + Technical Writing + Ability to work in a ... fast-paced environment + BMC Remedy /ServiceNow Asset and Incident Module (user-based knowledge) + Bomgar + MAC Troubleshooting + Outage Awareness/Management… more
- Hyundai Autoever America (Fountain Valley, CA)
- …Assist in the configuration, administration, and enhancement of ITSM tools (eg, ServiceNow, BMC Remedy ). + Ensure tools support effective process workflows and ... a related IT role. + Experience with ITSM tools such as ServiceNow, BMC Remedy , or similar platforms. + Conceptual understanding of JIRA + Strong understanding… more
- Randstad US (Irving, TX)
- …patterns and trends in incident data. Proficiency in ITSM tools such as ServiceNow, BMC Remedy , or similar platforms. Knowledge of ITIL processes, with ITIL ... trends in incident data. Proficiency in ITSM tools such as ServiceNow, BMC Remedy , or similar platforms. Knowledge of ITIL processes, with ITIL Foundation… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy . * Create, update and maintain Standard Operating Procedures, ... Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years of operational experience within a large-scale, complex Manager of… more
- TEKsystems (Charlotte, NC)
- …to advanced experience with Production "record of change" tools such as ITSM BMC Remedy or ServiceNow (Tasks, Configuration Item management, Relationships, etc.) ... for the completion of the above job duties (eg Remedy , Cutover, MS Project, Jira, ReleaseManager Tool) * Identifying...a plus * Jira experience a plus * ITSM Remedy experience a plus Skills: Release management, Project management,… more
- Leidos (Carlisle Barracks, PA)
- …security clearance. + Experience maintaining Windows 7 or higher. + Experience with BMC Remedy . + Active DoD 8570.01 IAT II baseline certification, CompTIA ... procedures. + Maintain documentation of incident status in incident database tools (eg Remedy and SCSM). + Contribute to the integrity of the systems, plan for… more
- General Dynamics Information Technology (Edwards AFB, CA)
- …Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help Desk **Certifications:** ... and office automation software via telephone, as appropriate. + Experience with Remedy /Help Desk Management Systems. + Progressive experience in the management of a… more
- Alaka'ina Foundation Family of Companies (Fort Eustis, VA)
- …such as: JUNOS Space, Cisco Prime, Flying Squirrel, MeerCat-FS, ArcSight EMS, EMS & BMC Remedy , Wireshark, Notepad++, Joint Management network (JMN) tool set ie ... and respond to and resolve service requests. The ability to enter tasks into the Remedy action request system to create a ticket that describes the work to be… more
- Rocket Software (Columbus, OH)
- …knowledge of Service Desk Management tools, eg, Jira Service Desk (preferred), BMC Remedy , ServiceNow, Confluence, SharePoint, Analytical Tools + Demonstrated ... experience mentoring and managing junior team members through early career stages with the expectations of high levels of team member retention. + Strong technical knowledge in Microsoft Windows, Intune, Autopilot, SCCM, Office 365, Networks, Slack, and… more
- Insight Global (Boston, MA)
- …Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy , Cherwell, Freshdesk, ServiceNow, Zendesk - Demonstrated support of enterprise ... environments, including: Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals Support of Microsoft Windows 10 Operating System Support of MS O365 provisioned accounts Support of mobile devices such as iphone,… more
- Alaka'ina Foundation Family of Companies (Fort Eustis, VA)
- …such as: JUNOS Space, Cisco Prime, Flying Squirrel, MeerCat-FS, ArcSight EMS, EMS & BMC Remedy , Wireshark, Notepad++, Joint Management Network (JMN) tool set ie ... Putty, Riverbed, Chimera, Microsoft Visio, to manage and monitor the various data and video Networks. + Provide and implement recommendations on system changes and operational procedures needed to increase efficiency. Must be experienced in TLA designs, Common… more
- SAIC (Scott AFB, IL)
- …in the form of use cases and user stories . Experience working with BMC Remedy Ticketing System . Experience working with Microsoft SharePoint . Experience ... in business analysis activities including: o SW/HW requirements management and analysis o SW/HW requirements elicitation o SW/HW solutions analysis o SW/HW requirements planning . Strong attention to detail and follow-through skills . Excellent written and… more
- General Dynamics Information Technology (Falls Church, VA)
- …One technical or management certification (eg, CompTIA, Cloud Security Alliance, Microsoft, BMC Remedy , VMware, Amazon Web Services, VMWare, CISCO, Juniper, ... Linux, etc.) + **IT Infrastructure Library (ITIL)** Version 4 Foundation and one or more ITIL Practice Manager, Managing Professional, or Strategic Leader certifications towards ITIL mastery. + **TS/SCI** **WHAT CAN GDIT OFFER YOU?** + Excellent customizable… more
- Three Saints Bay (Washington, DC)
- …to track warehouse assets. + Receive, review, update, and process ITSM work orders, currently BMC Remedy , and attach a signed bill of lading or receipt to the ... ITSM work orders for vendor payment. + Review daily the pending deliveries, notify the government of any shipment overdue and request new estimated delivery date(s) from resource management procurement officers. + Notify the Government of missing equipment or… more
- MISO Energy (Carmel, IN)
- …tools such as Visio. + Familiarity with ITSM tools such as Cherwell, ServiceNow, BMC Remedy . + Knowledge of Process Improvement frameworks and methodologies such ... as Six Sigma, Lean, or Kaizen. Appropriate level will be determined based upon experience and knowledge. Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing… more
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