- TekSynap (Dahlgren, VA)
- …issues. + Manage and prioritize tickets using help desk tools such as BMC Remedy or ServiceNow, ensuring service levels and response times are met. + ... provides expert-level technicalassistanceto end-users, managing and resolving complex IT service requests and incidents using enterprise help desk...DoD Help Desk Support using a help desk tool such as BMC 's Remedy or… more
- General Dynamics Information Technology (Wright Patterson AFB, OH)
- …MS Teams, and the windows operating system. **WHAT YOU'LL NEED TO SUCCEED:** Bring your service desk expertise along with a drive for innovation to GDIT. Our ... Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help Desk… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support- Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...issues. + Operating and managing ticketing systems (eg, ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.… more
- Koniag Government Services (Washington, DC)
- …Responsibilities & Duties may include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service Desk + Execute EL2 Service ... Directory management + Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy...of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow + Knowledge of Microsoft Server… more
- Percepta (Dearborn, MI)
- …assistance for escalated customer issues, ensuring timely resolution within defined service -level agreements (SLAs). + Diagnose and resolve complex hardware and ... address potential issues before they affect customers, contributing to improvements in service quality and reliability. + Analyze support trends and recurring issues… more
- East Boston Neighborhood Health Center (MA)
- …the needs and concerns of the individual. + Consistently provides excellent customer service and makes patients feel welcome. + Manage general office procedures and ... equipment problems, and malfunctioning or missing equipment to a supervisor. Input help desk and facility request tickets and incident reports. + Assists with forms,… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device support to ... devices. + Experience in generating reports using Trouble Ticket automated software. (eg, BMC Track-IT). + Performing backup and restore of software and data on… more