- General Dynamics Information Technology (Fairfax, VA)
- …some of the world's most complex technical challenges. The **Navy Enterprise Service Desk (NESD)** program is seeking **Advisor** level **Remedy/Helix ... **Public Trust/Other Required:** None **Job Family:** Software Development **Skills:** BMC Helix, BMC Remedy,Communication,ITSM,Time Management **Certifications:** CompTIA -… more
- Ensono (Columbus, OH)
- …Service Desk or ServiceNOW Configuration Management Database, Inventory asset management, HP Service Desk , BMC for iSeries, Halcyon and Unicenter + CL ... proper follow up actions + Responsible for responding to service restoration calls. + Responsible for the overseeing of...Responsible for the overseeing of incident queues to ensure service level service levels are met +… more
- Ensono (Weehawken, NJ)
- …Service Desk or ServiceNOW Configuration Management Database, Inventory asset management, HP Service Desk , BMC for iSeries, Halcyon and Unicenter + CL ... proper follow up actions + Responsible for responding to service restoration calls. + Responsible for the overseeing of...Responsible for the overseeing of incident queues to ensure service level service levels are met +… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst** **Job Class: Information Technology Specialist 3** **Agency: Minnesota IT Services** + **Job ID** : 83464 + ... Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Service Desk / End User Support +...service , ticketing systems, remote support tools and IT Service Management, eg, BMC Remedy/Helix, Beyond Trust/Bomgar,… more
- NuAxis Innovations (Beckley, WV)
- **Tier II Service Desk Specialist** Location **Beckley, WV** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position....Citrix XenDesktop + Junos Pulse + NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM),… more
- General Dynamics Information Technology (Edwards AFB, CA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help… more
- NuAxis Innovations (Reston, VA)
- …Resource application support experience preferred **Experience:** Two (2) + years of customer service experience. Service desk or call center experience ... **Call Center Analyst - HR Desk ** Location **Reston, VA** \# of openings **5**...effective communication strategies + Enterprise ticketing application experience - BMC Remedy Service Management experience preferred +… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... of Leidos has a career opportunity for a **Help Desk Support Specialist** to be part of a dynamic...incident resolution and status in incident database tools (ie BMC Remedy/Microsoft Service Manager). + Install system… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- TEKsystems (Fishers, IN)
- …for users experiencing computer-related problems. Resolves technical problems in a call center/ service desk environment. Uses expertise in customer service ... * Identifies deficiencies; communicates and coordinates improvement efforts to increase Service Desk efficiency. * Develops and continually updates training… more
- CUNY (New York, NY)
- …and maintains the University's network, the enterprise Data Center, and the CUNY Service Desk , and manages the processes of safeguarding the University's IT ... policies and technical standards. This job is in CUNY's Classified Civil Service . The full specification is available on our web site at… more
- Leidos (Reston, VA)
- …Digital Experience domains: *IT Service Management and Operations: ITSM Platforms, Service Desk , CMDB/IT Asset Mgmt, Event Monitoring and AIOps (Ex.: ... ServiceNow, BMC Helix, NICE CXone, ScienceLogic). *End User Computing and...Power Automate;Chatbot Development and Integration. *User Experience, Observability and Service Delivery: Digital Experience Platforms; UX/CX Tools; Human-Centered Design,… more
- Boston Health Care for the Homeless Program (Boston, MA)
- …creating outgoing patient messages as needed. + Providing support as needed to the front desk staff in the BMC Clinic + Provide support to Referral Coordinator ... telephone system in a prompt, polite, and professional manner providing high quality customer service to all. You will resolve issues in a single call, but you will… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution + Provide Wireless Device support to ... devices. + Experience in generating reports using Trouble Ticket automated software. (eg, BMC Track-IT) + Performing backup and restore of software and data on… more
- M&T Bank (Buffalo, NY)
- …values, enabling staff and partners. **Primary Responsibilities:** + Respond to and resolve Service Desk escalations based on outcome of previous incidents. + ... Broadcom Automic job scheduler or similar product such as Broadcom Autosys, BMC Control-M, Forta JAMS, Redwood ActiveBatch. Helpful experience in the following… more