- Fiserv (Stafford, TX)
- …SWIFT interfaces). + 4+ years of experience in ticketing and workflow automation tools (Jira Service Desk , BMC Remedy). + 4+ years of experience with ... Manage day-to-day client interactions, respond to inquiries, and resolve product or service issues to maintain client satisfaction. + Monitor and validate daily… more
- TekSynap (Dahlgren, VA)
- …issues. + Manage and prioritize tickets using help desk tools such as BMC Remedy or ServiceNow, ensuring service levels and response times are met. + ... provides expert-level technicalassistanceto end-users, managing and resolving complex IT service requests and incidents using enterprise help desk...DoD Help Desk Support using a help desk tool such as BMC 's Remedy or… more
- NuAxis Innovations (Washington, DC)
- **Tier I Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... are currently seeking a talented and motivated **Tier I Service Desk Specialist** for a Full Time...as part of project documentation and deliverables management. **Proficiencies:** BMC Remedy ticketing system. MS Office suite, specifically MS… more
- General Dynamics Information Technology (Wright Patterson AFB, OH)
- …MS Teams, and the windows operating system. **WHAT YOU'LL NEED TO SUCCEED:** Bring your service desk expertise along with a drive for innovation to GDIT. Our ... Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help Desk… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...issues. + Operating and managing ticketing systems (eg, ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.… more
- NuAxis Innovations (Washington, DC)
- …Resource application support experience preferred **Experience:** Two (2) + years of customer service experience. Service desk or call center experience ... **Call Center Analyst - HR Desk ** Location **Washington, DC** \# of openings **1**...effective communication strategies + Enterprise ticketing application experience - BMC Remedy Service Management experience preferred +… more
- Insight Global (Atlanta, GA)
- …Improvement & Reporting o Develop and implement continuous improvement initiatives to enhance service desk capabilities. o Monitor and report on key performance ... of Insight Global is hiring for an IT Help Desk Lead Analyst to join their team. This team...initiatives. This role combines leadership, technical expertise, and customer service skills to maintain high-quality support for end-users across… more
- State of Michigan (Dimondale, MI)
- …and oversight of the state retirement systems. About the position: The DTMB Client Service Center (CSC) provides technology help desk support to the state's ... This role supports the CSC ensuring operational effectiveness across service areas. The analyst evaluates business processes, identifies bottlenecks, and… more
- Koniag Government Services (Washington, DC)
- …Responsibilities & Duties may include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service Desk + Execute EL2 Service ... Directory management + Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy...of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow + Knowledge of Microsoft Server… more
- Percepta (Dearborn, MI)
- …assistance for escalated customer issues, ensuring timely resolution within defined service -level agreements (SLAs). + Diagnose and resolve complex hardware and ... address potential issues before they affect customers, contributing to improvements in service quality and reliability. + Analyze support trends and recurring issues… more
- Skookum Contract Services (Colorado Springs, CO)
- …status to customers via phone, email, or in person. + Provide professional and courteous service at the order desk and over the phone. + Support supervisors and ... Program (EAP), and an engaging wellness program + Public Service Loan Forgiveness eligibility for full-time employees Tessera is...Tessera is hiring a Production Control Technician to support BMC at USAFA. You'll manage work orders in Maximo,… more
- Leidos (Fort Belvoir, VA)
- …+ Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. + Creating incident tickets, reports ... ( BMC Smart Reporting), tasks, and work orders. **Additional Responsibilities:**...Technology (IT) Services. + Provide great and prompt customer service to DTRA personnel by assisting them with IT-related… more
- East Boston Neighborhood Health Center (MA)
- …the needs and concerns of the individual. + Consistently provides excellent customer service and makes patients feel welcome. + Manage general office procedures and ... equipment problems, and malfunctioning or missing equipment to a supervisor. Input help desk and facility request tickets and incident reports. + Assists with forms,… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... experience with Incident, Change, or Knowledge Management systems (ie BMC Helix (Remedy) + Strong knowledge of IT help... Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device support to ... devices. + Experience in generating reports using Trouble Ticket automated software. (eg, BMC Track-IT). + Performing backup and restore of software and data on… more