- General Dynamics Information Technology (Fairfax, VA)
- …some of the world's most complex technical challenges. The **Navy Enterprise Service Desk (NESD)** program is seeking **Advisor** level **Remedy/Helix ... Secret **Public Trust/Other Required:** None **Job Family:** Software Development **Skills:** BMC Helix, BMC Remedy,ITSM **Certifications:** CompTIA - Security+ -… more
- Cognosante (Mclean, VA)
- …Specialist Certifications + Certified Application Developer + Experience in other ITSM systems, such as BMC Remedy, CA Service Desk , or HP Service ... including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk . + Experience dealing with technical end-users in… more
- Vectrus (Bangor, WA)
- …Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities. ... integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our government customer… more
- Insight Global (Richardson, TX)
- Job Description The Service Desk Team Lead will be responsible to maintain and lead the day-to-day operations of the retail service desk team. Providing ... requests and the rectification of underlying problems. As a Service Desk team lead, you will be.../ Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk * Demonstrated support… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Citrix XenDesktop + Junos Pulse + NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM),… more
- NANA Regional Corporation (Alexandria, VA)
- …**Minimum Qualifications** + One to three years of experience in an Information Technology Service Management (ITSM) or Service Desk role preferred. + One ... retirement options. **Job Summary:** Manage the work-orders and cataloging within REMEDY BMC version 9 Information Technology Service Management (ITSM) process.… more
- General Dynamics Information Technology (Arlington, VA)
- …and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support, and IT training. **HOW OUR SENIOR CHANGE ... Trust/Other Required:** None **Job Family:** Business Process Analysis **Skills:** BMC Helix,Change Management,IT Service Management Tools **Certifications:**… more
- Boston University (Boston, MA)
- …packet, assign and issue keys, beeper and lab coats to new hire, set up office/ desk area, request system logins and access etc.). + Works with IT department to ... resolve IT issues for section to include contacting help desk , submitting IT requests and finding alternative solutions. Manages...+ Manage the content on the Rheumatology BUMC and BMC websites. Create and develop new content, update content… more
- CACI International (Rome, NY)
- …products and/or infrastructure components. + Communicates promptly on progress. + Engages other service desk resources or appropriate service resources to ... patterns of problems. + Provide statistics for the weekly Service Desk report on call trends. **More...laptops, and common Windows applications. + Familiarity with IT service management tools such as BMC Remedy/Microsoft… more
- SAIC (San Diego, CA)
- …with the resolution of INC tickets when assigned + Work closely with the Enterprise Consolidated Service Desk (CSD) to: + ensure tickets the Service Desk ... are addressed in a timely manner. The Change Management Analyst will work in BMC Remedy, the Change, Incident and Asset Management Tool, to track all Change and… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Koniag Government Services (Washington, DC)
- …Responsibilities & Duties may include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service Desk + Execute EL2 Service ... Directory management + Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy...of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow + Knowledge of Microsoft Server… more
- Houston Methodist (Houston, TX)
- …actively monitoring and evaluating the needs of our IT systems. + Partners with service desk to validate normal operational trends are within expected metrics. + ... + Experience using a standard technical ticketing system; such as Remedy, BMC , Service Now, Heat etc. **LICENSES AND CERTIFICATIONS - REQUIRED** + CompTIA A+… more
- Amentum (Albuquerque, NM)
- …overall program includes a 500+ work force performing Enterprise IT support, Service Desk , and Telecommunications support across multiple facilities and ... cloud platform that my department M&O's which includes patching, configuration, service and incident fulfillment, and capacity management. Maintains the integrity of… more
- NANA Regional Corporation (Alexandria, VA)
- …**Minimum Qualifications:** + One to three years of experience in an Information Technology Service Management (ITSM) or Service Desk role preferred. + One ... year of experience in Technology or IT Service Management role required. + Programming/reporting experience would be...+ Ticketing and work tracking with such tools as BMC Remedy + Moderate familiarity and prior experience with… more
- TEKsystems (Newark, DE)
- …depending on the day: Greets users, creates incident tickets, reimage devices, desk visit (if needed), assist in project based work (as required), maintain ... AOD, KMS, Windows OS, Microsoft Office Suite, CorpMobility, BAND Build Secondary: BMC Remedy Skills: windows 10, troubleshooting, office 2013, office 365, executive… more
- General Dynamics Information Technology (Quantico, VA)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** BMC Remedy Ticketing System,IT Help Desk ,Technical Support ... to join their program in **Quantico, VA** . The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve… more