- Convey Health Solutions (Fort Lauderdale, FL)
- …in a management role. * IT management experience in Business Process Outsourcing ( BPO ) or Service Provider organizations responsible for IT customer services. * ... Infrastructure is a hands-on position responsible for a mission critical service requiring stability, reliability and performance optimization. The position will… more
- Mass Markets (IN)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... the industry. We are seeking an experienced and driven Vice President of BPO (Business Process Outsourcing) Sales to spearhead our sales strategy and lead business… more
- The Cigna Group (St. Louis, MO)
- **Business Product Operations Director** Express Scripts' Business Product Operations ( BPO ) team serves as a liaison between the business and technology to ensure ... product/product enhancements and client commitments. This position is responsible for BPO technical capabilities with a primary focus on client specific technology… more
- Point32Health (MA)
- …alignments and compatibility with internal teams + Manage business process office ( BPO ) performance including service levels agreements (daily, weekly, monthly) ... enjoy the important work we do every day in service to our members, partners, colleagues and communities. **Job...+ Inform business owners on BPO personnel changes, performance issues, strategic updates + Coordinate… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... as a trusted partner in the industry. We are seeking an experienced BPO Insurance Customer Services Manager experienced in Property and Casualty and Life insurance… more
- Mass Markets (FL)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... trusted partner in the industry. We are seeking a BPO RFP Writer to join our team . In...15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico,… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... partner in the industry. We are seeking an experienced BPO Insurance Licensing Specialist to support Property and Casualty...team. Key Responsibilities: + Act as the licensing customer service contact for agents, enrollers, and processing teams by… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... as a trusted partner in the industry. We are seeking an experienced BPO Insurance Licensing Director to support Property and Casualty business process outsourcing… more
- Netflix (CA)
- …nothing gets between them and their favorite shows, movies, and games. Netflix Customer Service (CS) is here to assist customers when they need help. Over 200 ... their favorite shows, movies, and games. And Netflix Customer Service (CS) is here to assist customers when they...it oversees the implementation of Netflix-specific IT at our BPO CS sites and manages user access and system… more
- Capgemini (Atlanta, GA)
- …(BDE)will identify, bring together and close opportunities to provide consulting and BPO services to major Manufacturing & Life Sciences sector clients. The BDE ... integral role in the growth of the company's global service lines in North America. This role is highly...or Life Sciences sector clients services deals across multiple BPO offerings + Experience in building and maintaining relationships… more
- Capgemini (Dallas, TX)
- **Sales Executive - Financial Services Market ( BPO )** **Scope of the role:** Leads the development of Sales strategies, solution proposal and deal closing for large ... a team to negotiate new deals, extensions and ad-hoc service aspects** + **Builds productive relationships externally** + **Live...Qualifications** . 12 years of proven sales experience in BPO / GBS in a global complex environment . Last… more
- Allied Universal (Seattle, WA)
- …for career growth!** Allied Universal(R) is hiring a Bank Protection Officer ( BPO ). The Bank Protection Officer will maintain visible position in exterior locations ... security, safety, and/or protective experience such as law enforcement, military service with a favorable discharge, or Transportation Security Administration (TSA)… more
- DXC Technology (Nashville, TN)
- …AI initiatives, such as virtual assistants and chatbots, to improve customer self- service options, reduce call volumes, and enhance agent productivity. + Analyze and ... optimize key call center metrics, focusing on AHT, FCR, CSAT, and containment rates through AI and automation solutions. **Lean Process Optimization:** + Lead Lean initiatives to streamline processes, reduce waste, and improve efficiency in both back-office… more
- Marriott (Bethesda, MD)
- …satisfaction, and operational effectiveness. + Negotiate and establish contracts with BPO providers, including performance-based KPIs, service level agreements ... process changes. Quality Assurance & Customer Experience: + Ensure BPO teams are delivering top-tier service that...+ Ensure BPO teams are delivering top-tier service that aligns with Marriott's brands, vision, and customer… more
- Advatix, Inc. (Washington, DC)
- …Development has 5-7 years of experience selling complex (multi-buyer/multi-step) service ( BPO ) solutions to executive-level (Procurement, Marketing, Finance) ... Services and Solutions that enable its clients to transform their operations for speed, service , and cost of fulfillment and delivery of goods and services. We are… more
- Velocitii (Rochester, NY)
- …and convert to a formal overview and capabilities discussion + Using in depth BPO industry trends and specific Velocitii service offerings, develop and execute ... as assigned Requirements: + 3-5 years sales & marketing experience in service industy, preferably in BPO industry + Familiarity with standard BPO KPIs ie… more
- Cushman & Wakefield (St. Louis, MO)
- …including the America's CFO, Controller, Finance Manager and FP&A leads, the Finance Service Center - FSC ( BPO ) and develop relationships in the global ... accuracy and integrity of reporting of revenue recognition for our transactional service lines within assigned geographic regions along with supporting the creation… more
- NBC Universal (Universal City, CA)
- …performed by both onshore and offshore teams. This role ensures that the BPO (Business Process Outsourcing) provider meets service level agreements (SLAs), ... Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service . We produce and distribute premier filmed entertainment and programming through… more
- Mass Markets (Tampa, FL)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... ourselves as a trusted partner in the industry. We are hiring customer service representative to support inbound and outbound customer service projects for… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... ourselves as a trusted partner in the industry. We are looking for part-time customer service agents to join our rapidly growing team! In this role, you will handle… more