- Sodexo (North Bethesda, MD)
- …experience, with at least 5 years in a senior leadership role within a Global BPO or Shared Service Center + Proven experience managing HR operations across ... at least 5 years in a senior leadership role within a BPO or service -oriented industry. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.… more
- Amazon (Nashville, TN)
- …- Bachelor's degree or equivalent experience required - 4+ years of relevant BPO customer service management experience - Experience driving projects to ... Company is seeking an exceptionally talented individual to join our Amazon Customer Service (CS) team within Global Outsourcing (GO). We are seeking an experienced… more
- Convey Health Solutions (Fort Lauderdale, FL)
- …in a management role. * IT management experience in Business Process Outsourcing ( BPO ) or Service Provider organizations responsible for IT customer services. * ... Infrastructure is a hands-on position responsible for a mission critical service requiring stability, reliability and performance optimization. The position will… more
- Walmart (Bentonville, AR)
- …operations in the BPO . + As part of our managed services construct with our BPO , actively drive the service level discussions, both from a metrics as well as ... and operational aspects of core 'Financial Operations' outsourced to BPO vendor with an objective to ensure it is...yearly target perspective, service levels, customer NPS feedback in close cooperation with… more
- Olympus Corporation of the Americas (Center Valley, PA)
- …responsible for leading the optimization of the Global Post Market Surveillance Service BPO team. This involves enhancing systems, standardizing processes, and ... compliance. + Workforce Management: Optimize the Global Post Market Surveillance Service Business Process Outsourcing ( BPO ) team through streamlined systems,… more
- AbbVie (Florham Park, NJ)
- …and policy compliance. * Collaborate with cross-functional teams (affiliates, AbbVie's outsourced BPO auditing service provider, BTS, corporate card, and travel) ... and excellent communication skills, who can provide a high level of customer service to internal stakeholders. Hybrid role - Position available in two locations… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... as a trusted partner in the industry. We are seeking an experienced BPO Insurance Customer Services Manager experienced in Property and Casualty and Life insurance… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... partner in the industry. We are seeking an experienced BPO Insurance Licensing Specialist to support Property and Casualty...team. Key Responsibilities: + Act as the licensing customer service contact for agents, enrollers, and processing teams by… more
- Mass Markets (FL)
- POSITION OVERVIEW MCI is seeking a BPO RFP Writer to join our team . In this role you will be responsible for creating persuasive commercial proposals for a variety ... sales activity with consistent frequency + Solid outsourced Contact Center and BPO management experience with inbound, outbound, chat and email + Experience building… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... as a trusted partner in the industry. We are seeking an experienced BPO Insurance Licensing Manager to support Property and Casualty business process outsourcing… more
- Netflix (CA)
- …nothing gets between them and their favorite shows, movies, and games. Netflix Customer Service (CS) is here to assist customers when they need help. Over 200 ... their favorite shows, movies, and games. And Netflix Customer Service (CS) is here to assist customers when they...it oversees the implementation of Netflix-specific IT at our BPO CS sites and manages user access and system… more
- Capgemini (GA)
- …(BDE)will identify, bring together and close opportunities to provide consulting and BPO services to major Manufacturing & Life Sciences sector clients. The BDE ... integral role in the growth of the company's global service lines in North America. This role is highly...or Life Sciences sector clients services deals across multiple BPO offerings + Experience in building and maintaining relationships… more
- Capgemini (Dallas, TX)
- **Sales Executive - Financial Services Market ( BPO )** **Scope of the role:** Leads the development of Sales strategies, solution proposal and deal closing for large ... a team to negotiate new deals, extensions and ad-hoc service aspects** + **Builds productive relationships externally** + **Live...Qualifications** . 12 years of proven sales experience in BPO / GBS in a global complex environment . Last… more
- Abbott (Alameda, CA)
- …key performance indicators. + Responsible as global point-of-contact with Customer Service BPO vendors including SLA negotiation, performance management, global ... global network of contact centers either in industries with leading customer service practices or BPO . + Significant experience with complaint/contact… more
- Kelly Services (Rio Rancho, NM)
- …reduce cost per unit, eliminate errors, and deliver excellentcustomer service + Partnerwith cross-functional teams to improve proprietary tools and ... responsibilities while maintaining organizationalcontrol of branch operations and customer service + Proficiencyin conflict management and business negotiation processes… more
- Kelly Services (Rio Rancho, NM)
- …targets, reduce cost per unit, eliminate errors, and deliver excellent customer service + Partner with cross-functional teams to improve proprietary tools and ... while maintaining organizational control of branch operations and customer service + Proficiency in conflict management and business negotiation processes… more
- Amazon (Seattle, WA)
- …This is a wonderful opportunity to help build a process to better service our customers while ensuring all private pricing contracts are operationalized efficiently ... and accurately. Key job responsibilities * Own the process of onboarding Support for private pricing customers, including the enablement of AWS Support, facilitating communication between key parties, and implementation of agreements into contract management… more
- DXC Technology (Nashville, TN)
- …AI initiatives, such as virtual assistants and chatbots, to improve customer self- service options, reduce call volumes, and enhance agent productivity. + Analyze and ... optimize key call center metrics, focusing on AHT, FCR, CSAT, and containment rates through AI and automation solutions. **Lean Process Optimization:** + Lead Lean initiatives to streamline processes, reduce waste, and improve efficiency in both back-office… more
- Amazon (Dallas, TX)
- …This is a wonderful opportunity to help build a team to better service our customers while ensuring all supported workstreams are supported efficiently and ... accurately. Key job responsibilities * Own the process of supporting various workstreams, facilitating communication between key stakeholders, and onboarding agreements into contract management systems. * Act as a resource for in-house reporting, including… more
- DoorDash (Tempe, AZ)
- …backgrounds, cultures, and experiences. + You have experience working with alternative legal service providers and/or BPO Teams. + You have a natural interest ... Party Data Requests, and Legal Triage workflows. + Oversee DoorDash's BPO Team; forming and maintaining strategic relationships, negotiating rates, reviewing… more