- Kelly Services (Hartford, CT)
- …preferred). **Function Specific Experience- BPO /Outsourcing (Preferred):** 2+ years BPO experience (vendor management, outsourcing, offshore service ... **Full Time Contract for a Senior Manager, BPO Process Management - Indirect Procurement.** **This is...Services, working closely with IGP Procurement Teams, Outsourced Managed Service Provider(s) (MSPs) and other Functional Owners including but… more
- Amazon (Arlington, VA)
- …- Bachelor's degree or equivalent experience required - 4+ years of relevant BPO customer service management experience - Experience driving projects to ... Company is seeking an exceptionally talented individual to join our Amazon Customer Service (CS) team within Global Outsourcing (GO). We are seeking an experienced… more
- Convey Health Solutions (Fort Lauderdale, FL)
- …in a management role. * IT management experience in Business Process Outsourcing ( BPO ) or Service Provider organizations responsible for IT customer services. * ... Infrastructure is a hands-on position responsible for a mission critical service requiring stability, reliability and performance optimization. The position will… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... as a trusted partner in the industry. We are seeking an experienced BPO Insurance Customer Services Manager experienced in Property and Casualty and Life insurance… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... trusted partner in the industry. We are seeking a BPO Insurance Sales Director experienced in Property and Casualty...strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... partner in the industry. We are seeking an experienced BPO Insurance Licensing Specialist to support Property and Casualty...team. Key Responsibilities: + Act as the licensing customer service contact for agents, enrollers, and processing teams by… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... as a trusted partner in the industry. We are seeking an experienced BPO Insurance Licensing Director to support Property and Casualty business process outsourcing… more
- Netflix (CA)
- …nothing gets between them and their favorite shows, movies, and games. Netflix Customer Service (CS) is here to assist customers when they need help. Over 200 ... their favorite shows, movies, and games. And Netflix Customer Service (CS) is here to assist customers when they...it oversees the implementation of Netflix-specific IT at our BPO CS sites and manages user access and system… more
- Capgemini (GA)
- …(BDE)will identify, bring together and close opportunities to provide consulting and BPO services to major Manufacturing & Life Sciences sector clients. The BDE ... integral role in the growth of the company's global service lines in North America. This role is highly...or Life Sciences sector clients services deals across multiple BPO offerings + Experience in building and maintaining relationships… more
- Capgemini (Dallas, TX)
- **Sales Executive - Financial Services Market ( BPO )** **Scope of the role:** Leads the development of Sales strategies, solution proposal and deal closing for large ... a team to negotiate new deals, extensions and ad-hoc service aspects** + **Builds productive relationships externally** + **Live...Qualifications** . 12 years of proven sales experience in BPO / GBS in a global complex environment . Last… more
- The Cigna Group (Philadelphia, PA)
- …accountable for the assigned sourcing activities for the Business Process Outsourcing ( BPO ) portfolio across the Enterprise. This will include leading small and ... is responsible for sourcing assigned initiatives primarily related to BPO . These activities are likely to be a mix...obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps… more
- Allied Universal (Denver, CO)
- …most full-time positions! Allied Universal(R) is hiring a Bank Protection Officer ( BPO ). The Bank Protection Officer will maintain visible position in exterior ... security, safety, and/or protective experience such as law enforcement, military service with a favorable discharge, or Transportation Security Administration (TSA)… more
- Abbott (Alameda, CA)
- …key performance indicators. + Responsible as global point-of-contact with Customer Service BPO vendors including SLA negotiation, performance management, global ... global network of contact centers either in industries with leading customer service practices or BPO . + Significant experience with complaint/contact… more
- Kelly Services (Rio Rancho, NM)
- …targets, reduce cost per unit, eliminate errors, and deliver excellent customer service + Partner with cross-functional teams to improve proprietary tools and ... while maintaining interpersonal control of branch operations and customer service + Proficiency in conflict management and business negotiation processes… more
- Amazon (Seattle, WA)
- …This is a wonderful opportunity to help build a process to better service our customers while ensuring all private pricing contracts are operationalized efficiently ... and accurately. Key job responsibilities * Own the process of onboarding Support for private pricing customers, including the enablement of AWS Support, facilitating communication between key parties, and implementation of agreements into contract management… more
- DXC Technology (Nashville, TN)
- …AI initiatives, such as virtual assistants and chatbots, to improve customer self- service options, reduce call volumes, and enhance agent productivity. + Analyze and ... optimize key call center metrics, focusing on AHT, FCR, CSAT, and containment rates through AI and automation solutions. **Lean Process Optimization:** + Lead Lean initiatives to streamline processes, reduce waste, and improve efficiency in both back-office… more
- TEKsystems (Miami, FL)
- …and automation. - Develop and maintain project plans, timelines, and budgets for service delivery optimization initiatives. - Collaborate with BPO partners and ... - 5+ years of experience in project management, preferably in service delivery or BPO environments. - Proven track record of successfully implementing process… more
- Velocitii (Rochester, NY)
- …and convert to a formal overview and capabilities discussion + Using in depth BPO industry trends and specific Velocitii service offerings, develop and execute ... as assigned Requirements: + 3-5 years sales & marketing experience in service industy, preferably in BPO industry + Familiarity with standard BPO KPIs ie… more
- Mass Markets (Savannah, GA)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... ourselves as a trusted partner in the industry. We are looking for customer service agents to support inbound customer service , help desk, technical support, and… more
- Mass Markets (IA)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing ( BPO ) company that specializes in delivering tailored solutions to meet the diverse needs of our ... a trusted partner in the industry. We are looking for dispatch customer service representatives to support inbound customer service , help desk, technical… more