- Transdev (Portland, OR)
- …in a service model of similar scope and size. + Minimum of 5-years of Call Center Management experience required. + Proficiency with paratransit scheduling ... General Manager, Call Center The General Manager, ...responsive to the needs of riders. + Coordination and management of Supplemental Service providers service delivery and ensuring… more
- Bank OZK (Little Rock, AR)
- …issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related ... coaching and feedback discussions with call center staff. + Delivers feedback and/or...attention to detail. + Ability to demonstrate effective time management skills. + Skill in using computer and Microsoft… more
- TEKsystems (Melville, NY)
- …Utilize Cisco Systems and EPIC programs effectively and efficiently. + Use resources provided by Call Center management , such as Clinic Quick Tab, FAQ, and ... IMMEDIATE HEALTHCARE CALL CENTER OPENING OPPORTUNITY TO WORK...and caring manner, providing exemplary customer service. + Notify management promptly of any issues in making appointments, such… more
- Mass Markets (Savannah, GA)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... and development of supervisors and all other operational management associated with day-to-day contact center operations....sales through the actions of others + Understanding of call center tools and technology used to… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... in the industry. Our team is looking for experienced call center leaders to support commercial and...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Mesilla, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... industry. Our team is looking for a highly skilled call center customer service manager who can...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Albany Medical Center (Albany, NY)
- …our patients and provider expectations. Significant attention to daily metrics related to call center management ; ensuring necessary staffing and process ... and service scheduling. * Revenue Cycle Operation experience including healthcare call center experience with demonstrated patient-centered approach to best… more
- Robert Half Technology (Largo, FL)
- …+ Maintains professional and technical knowledge by tracking emerging trends in call center operations management ; attending educational workshops; reviewing ... Robert Half has a brand new opening for a Call Center Director/Manager with a local client...Suite (Outlook, Word, PowerPoint, Excel) + Proven leadership and management skills + Proven experience managing KPI's (metrics related… more
- Extra Space Storage (Midvale, UT)
- …sales conversion by focusing on productivity, quality, and customer experience. Performs day-to-day call center team management functions, while focusing on ... Job Summary In partnership with the Call Center Director, the Sales Manager...**Education and Experience** . Bachelor's degree in business administration, management , or marketing preferred. . Three years of supervisory… more
- Legacy Parking Company (Atlanta, GA)
- …+ Team Leadership: + Manage and lead a team of call center agents, including hiring, training, and performance management . + Foster a positive ... to ensure agents are meeting performance goals. + Operations Management : + Oversee day-to-day call center operations, ensuring that service levels, KPIs,… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …the requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and ... Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising… more
- Raynor Services (Mount Holly, NJ)
- …to grow as the company grows with continuing education provided & available. Prior Call Center Experience required, management experience a plus. If you ... new CRMs & train on it + Ability to manage high call volumes, internet leads and call lists simultaneously + Run daily/weekly/monthly reports and track results +… more
- Banfield Pet Hospital (Vancouver, WA)
- …experience that provides the required knowledge, skills, and abilities. + Three years of call center management experience are required. + Ability to train, ... process and procedures, as well as documentation within the call center and customer service functions of...management in training, quality and process within the Call Center . + Manage call … more
- MetLife (Bridgewater, NJ)
- …tool; oversees incident management processes and procedures * Works closely with call center vendor partners, providing similar WFM support that we provide ... office meetings Key Responsibilities * Executes the strategic Workforce Management business plan for all GCSO call ...WFM Support) * Delivers accurate interval/daily/monthly forecasts to position call center partners for success * Manage… more
- TruGreen (Crestwood, IL)
- …new associates and/or leadership roles. + Supports the goals and objectives of the Call Center , Management , and the Organization. **Education and Experience ... in sales and/or service operations or call center . + Senior-level, lead, or management experience preferred. **Knowledge, Skills, and Abilities** + Oral and… more
- Sea Mar Community Health Centers (White Center, WA)
- …access and operations. + Responds to patient complaints and concerns in coordination with call center manager and clinic management when necessary. + Assists ... Mar is a mandatory COVID-19 and flu vaccine organization Call Center Supervisor - Posting #27193 Hourly...in policy that affect their department, and interface between management .) + Oversee access, customer service, compliance with scheduling… more
- WSP USA (Costa Mesa, CA)
- …situations where additional resources may be needed to maintain service levels, consult with call center management to determine the best course of action ... currently initiating a search for a full-time **Customer Service Center Supervisor.** This position will be based out of...real-time status anomalies to operations. + Track, report, and call out real-time adherence issues. + Provide shift reports… more
- Extra Space Storage (Midvale, UT)
- …do the same in a remote environment. They will have at least 2-3 years of call center management experience and working in the storage industry, preferably ... great place to work We are looking for an **Escalation Team lead** for our call center . This team will have approximately 10 employees to lead. We are a growing,… more
- Mass Markets (Tampa, FL)
- …of Training and Experience + Proven experience in debt collection, call center operations, or financial services management , with a minimum of 4 years ... will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of collections… more
- Mass Markets (Tampa, FL)
- …relevant certifications preferred. + Proven experience in debt collection, call center operations, or financial services management , with a minimum of 6-10 ... the industry. We are seeking a dynamic and experienced Call Center Collections Director to join our...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
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