- Intellatriage (Brentwood, TN)
- …a rapidly growing, patient-focused business. We are actively recruiting a talented Director of Call Center Operations to join our team of energetic, ... enterprise. This person will have oversight over the day-to-day operations of IntellaTriage's call center to ensure efficient and effective management… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for… more
- Compass Group, North America (Rochester, MN)
- …300 executive chefs, and 17,000 professional food service team members. Job Summary As an Operations Manager Call Center (At Mayo Clinic), you will assist in ... Operations Manager position reports to the Lead Call Center Manager This position will have...Operations Manager will: Supervise the patient food services call center , while maintaining excellent relationships with… more
- Mass Markets (Savannah, GA)
- …supervisors and all other operational management associated with day to day contact center operations . Operations Management is responsible for the ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Transdev (San Rafael, CA)
- …Requires a flexible work schedule to assure coverage during all hours of the call center operations . The Lead works independently to providedata, statistics ... laws and regulations. + Ensure there is Call Center telephone coverage during hours of operations . + Assist other Call Center representatives… more
- Legacy Parking Company (Atlanta, GA)
- …agents are meeting performance goals. + Operations Management: + Oversee day-to-day call center operations , ensuring that service levels, KPIs, and ... high standards of service are maintained. + Conduct regular audits of call center operations to ensure adherence to standards and protocols. Qualifications:… more
- Henry Ford Health System (Troy, MI)
- …in all customer contacts. Strategizes the planning, developing and directing of the call center operations and customer service programs. PRINCIPLE DUTIES ... to technical computerized systems or other applications as it relates to call center operations . + Abilities to learn the HAP policies, procedures… more
- Robert Half Accountemps (Naperville, IL)
- … setting * Expertise in Call Center Customer Service * Knowledge of standard Call Center operations * Familiarity with Call Center Metrics * ... Experience in handling Inbound Call Center operations Robert Half is the world's first and largest specialized talent solutions firm that connects highly… more
- The Chicago Lighthouse (Chicago, IL)
- …The Call Center Team Lead position is responsible for supporting the Call Center Operations Leadership Team to ensure that we are consistently ... ** Call Center Team Lead (Bilingual English/Spanish)**...and successfully implement that knowledge in day to day operations ; + Commitment to our mission of providing opportunities… more
- AssistRx (Overland Park, KS)
- …Program Rules documentation + Universal Job Aids + Job Aids (such as Call Guides and instructional documents with screenshots) Requirements + In-depth knowledge of ... pharmaceutical hub procedures, including financial assistance programs. + Familiarity with regulations surrounding different health insurance types (Medicare, Commercial, Reimbursement plans, Other Government, etc.) + Availability to work varying shifts… more
- The Chicago Lighthouse (Chicago, IL)
- …to agents about opportunities for improved customer service. This position oversees day-to-day call center operations , including but not limited to training ... ** Call Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education Level** 2 Year Degree… more
- V2X (Orlando, FL)
- …a federal government contract. The ideal candidates will have a strong background in call center operations , excellent leadership skills, and a passion for ... subsidiary of V2X, LLC.) V2X and Advantor are seeking experienced and results-driven Call Center Supervisors to lead a team of customer service agents supporting… more
- ABM Industries (Chicago, IL)
- …service to our customers. The ideal candidate will have a strong background in call center operations , excellent communication skills, and a commitment to ... achieving high levels of customer satisfaction** ** Call Center Operations :** + **Respond to all service requests via, ticket, phone, email, ping, or other… more
- Clean Harbors (Jacksonville, FL)
- …company policies and procedures. * Maintain ongoing communication with sales and operations personnel to ensure that all customer (internal and external) needs are ... being met * Understands the customer's needs (internal and external customers) and develops mutually beneficial system or process improvements * Acts as a resource for the company in the areas of the proactive program, order management, best in class customer… more
- Mass Markets (Wichita, KS)
- …in the P&C industry and account management. Experience in BPO insurance contracts, call center operations , customer services and/or retention is preferred. ... in the industry. We are seeking an experienced Insurance Call Center Customer Service Director experienced in...of contact for our P&C clients and the MCI operations and shared services team. Key Responsibilities: + Develop… more
- Bank of America (Chandler, AZ)
- Operations Control Manager - Consumer AML Operations KYC Call Center Chandler, Arizona **Job Description:** At Bank of America, we are guided by a common ... **Job Description:** This job is responsible for managing specific operations of a production team that delivers processes aligned...and the ability to leverage scorecards to motivate overall Call Center performance. **Required Skills** : +… more
- Insight Global (Tampa, FL)
- …to management utilizing data sources to uncover relevant relationships in efforts to improve call center operations . Immediately they will inherit 1 direct ... who reports into the VP of Contact Center Operations . They will gather, analyze, and interpret call center data and operational processes to identify… more
- Rush University Medical Center (Chicago, IL)
- …of the Patient Access Center is responsible for the supervision of the call center operations , and providing consultation in support of the Rush ... years demonstrated success/results in healthcare patient access, practice management or call center operations * Proven ability to operationalize strategies.… more
- Colonial Pipeline Company (Alpharetta, GA)
- …proper follow up measures have been initiated. + Generate reports to support management of One- Call Center operations . + Provide support in the form of ideas ... Reports (AORs) and 1-800 calls received in the One Call Center in Alpharetta. The One ...1+ year of experience in a call center environment. + Knowledge of basic pipeline operations… more
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