- Mass Markets (Savannah, GA)
- …supervisors and all other operational management associated with day to day contact center operations . Operations Management is responsible for the ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Mass Markets (Las Cruces, NM)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Las Cruces, NM)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Stanford Health Care (Newark, CA)
- …as needed. **Locations** Stanford Health Care **What you will do** + Call Center and Service Request Operations Management :* Oversee the day-to-day ... Enhancement:* Identify opportunities for process improvement and develop strategies to streamline call center operations while enhancing the quality of… more
- Lockheed Martin (Fort Worth, TX)
- … for multiple internal data systems as well as call center operations , constraint management , Launch/Recovery, FOD mitigation activities, and ... Operations \. Duties will include: * Supporting the Lightning Operations Center \(LOC\) for both standard and...Operations \. * Conducting daily data input/output management… more
- Mass Markets (Savannah, GA)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... production of direct reports. Supervisors work closely with the Call Center Operations Manager in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- TEKsystems (Concord, CA)
- …experience, employee relations, Fraud, Call center , Retention calls, Call center support, Operations management , Call center software Top ... Health care, Call center management , union...Skills Details: Management skills,Escalation calls,Health care, Call center management ,union experience,employee relations… more
- Conduent (Somerset, NJ)
- …(15) agents. The Supervisors are responsible for the day-to-day operations , call center performance, metric/KPI Management and overall execution. They ... procedures to ensure compliance. + Responsible for day-to-day operations , call center performance and metric/KPI management . + Client escalations are… more
- Adams County Government (Westminster, CO)
- …Human Services or Social Services field, and/or Call Center Operations or Analytics environments, including supervision and management experience, may be ... while consistently contributing to continuous process improvements for all Call Center operations . The ...data to track performance trends and generate reports for management . + Ensure compliance with all relevant policies, procedures,… more
- SOS International LLC (Cambridge, MA)
- …include: o Individual Service Plans o Sponsor Vetting & Coordination o Call Center Operations support to Case Management o Community Integration & ... and increased responsibilities across scope and scale of duties. . Operations Management experience in the case management and administrative services,… more
- Molina Healthcare (Bowling Green, KY)
- **Job Description** **Job Overview** The Associate Vice President of Call Center Operations plays a critical role in managing and optimizing call ... member services. + Collaborate with cross-functional teams to align call center operations with Medicare...standards. **Operational Excellence** + Oversee day-to-day call center activities, including call volume management… more
- Aspen Dental (Springfield, IL)
- …our current needs, we have an exciting opportunity to join our team as the Vice President, Call Center Operations . The Vice President, Call Center ... cards, dashboards and other measures that will drive successful call center operations + Uses...omni channel environment + Significant experience in driving change management and influencing organizational culture and outcomes with a… more
- Atrius Health (Newton, MA)
- …**Job:** **Supervisors/Managers/Directors* **Organization:** **Internal Medicine* **Title:** *Access Operations Supervisor- Call Center * **Location:** ... operations of the Regional Access Teams through, coaching and mentoring Call Center supervisors and individual Patient Service Representatives (PSR) to… more
- AECOM (Virginia Beach, VA)
- …the needs of the operations . + Previous experience working in a call center , customer service, 911 Operator or dispatching environment. + Demonstrated ... uses several software platforms and web-based applications to perform tasks. Transportation Operations Center (TOC) Operators are responsible for using Advanced… more
- Huntington National Bank (Columbus, OH)
- …of all verticals Preferred Qualifications: + Certification in workforce management or call center operations (eg, CCWP, COPC, or equivalent) + Ability ... Management (WFM) Lead is responsible for overseeing and optimizing the call center 's workforce management processes, with a primary focus on capacity… more
- Penn Medicine (Radnor, PA)
- …Radnor- 145 King of Prussia Rd Hours: Full Time Summary: Responsible for OB/GYN Call Center Operations and individual specialty queues, including customer ... Are you living your life's work? Job Title: OB/GYN Call Center Supervisor Department: OB/GYN Location: Penn...Center Queues, including customer and patient satisfaction, personnel management , quality management , change management ,… more
- Legacy Parking Company (Atlanta, GA)
- …are meeting performance goals. + Operations Management : + Oversee day-to-day call center operations , ensuring that service levels, KPIs, and targets ... Manage and lead a team of call center agents, including hiring, training, and performance management...of service are maintained. + Conduct regular audits of call center operations to ensure… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- British Swim School (South San Francisco, CA)
- …British Swim School Bay Area recruits, trains, coaches, develops and retains a dynamic operations staff of Call Center Representatives to improve enrollments ... Business Owner and Director Qualifications Bachelor's Degree or relevant experience. 4+ years management experience in a call center Successful completion of… more
- Transdev (Irvine, CA)
- …out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ Our Call center Supervisor enjoys: + Pays up to $25/hr + Tremendous ... vision, and dental coverage, and 401(k) savings plan Our Call center Supervisor is responsible for: +...Click Here for CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full… more
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