- Mass Markets (Savannah, GA)
- …supervisors and all other operational management associated with day to day contact center operations . Operations Management is responsible for the ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Mass Markets (Las Cruces, NM)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Las Cruces, NM)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Wichita, KS)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... production of direct reports. Supervisors work closely with the Call Center Operations Manager in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Omaha Children's Hospital (Omaha, NE)
- …**Skills and Abilities** + Strong knowledge of centralized scheduling, call center operations , capacity management , and patient access workflows. (High ... specialty clinics, ensuring that patient scheduling functions, centralized scheduling, call center operations , and front...and Reporting - Track and analyze scheduling, front desk, call center , and capacity management … more
- Discover (Riverwoods, IL)
- …Statistics, Analytics or related + 4+ years of Consumer Banking Call Center Operations , Project management , Operations , or related experience ... + In lieu of degree, 6+ years of Consumer Banking Call Center Operations , Project management , Operations , or related experience **Physical and… more
- Rush University Medical Center (Chicago, IL)
- …years demonstrated success/results in healthcare patient access, practice management or call center operations * Proven ability to operationalize ... of the Patient Access Center is responsible for the supervision of the call center operations , and providing consultation in support of the Rush… more
- Intellatriage (Brentwood, TN)
- …have oversight over the day-to-day operations of IntellaTriage's call center to ensure efficient and effective management of service levels and other ... business. We are actively recruiting a talented Director of Call Center Operations to join... management of teams. . Knowledge of contact center management tools, processes, procedures, and performance… more
- Compass Group, North America (Rochester, MN)
- … call center agents) Previous call center management experience not required Key Responsibilities: The Operations Manager will: Supervise the ... professional food service team members. Job Summary As an Operations Manager Call Center (At...and a results-driven professional. Must be skilled in time management , decision making, problem solving, team building, people … more
- Bank of America (Chandler, AZ)
- Operations Control Manager - Consumer AML Operations KYC Call Center Chandler, Arizona **Job Description:** At Bank of America, we are guided by a common ... **Job Description:** This job is responsible for managing specific operations of a production team that delivers processes aligned...and the ability to leverage scorecards to motivate overall Call Center performance. **Required Skills** : +… more
- Security Services of Connecticut (Shelton, CT)
- …volume, high stress, fast paced environment, such as a operations call center , dispatch operations or office management . + Must posses a State Issued ... Security Officers. Job Skills / Requirements Job Skills/Requirements Our Communications Center Operators are the foundation to support our Company's sole purpose… more
- UPMC (Pittsburgh, PA)
- …manner that reflects the organizations mission and values. Do you have prior experience in a call center and are good with computers? If so, this could be the ... UPMC Corporate Administrative Services is hiring a Operations Logistics Specialist Associate to join our team!...101 + One (1) year experience working in a call center or collaborative office setting required.… more
- Marriott (Grapevine, TX)
- **Additional Information** **Job Number** 24193290 **Job Category** Rooms & Guest Services Operations **Location** Gaylord Texan Resort & Convention Center , 1501 ... desk, housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Supporting the Management of Rooms Operations Activities** * Opens and closes Front… more
- Legacy Parking Company (Atlanta, GA)
- …are meeting performance goals. + Operations Management : + Oversee day-to-day call center operations , ensuring that service levels, KPIs, and targets ... Manage and lead a team of call center agents, including hiring, training, and performance management...of service are maintained. + Conduct regular audits of call center operations to ensure… more
- Henry Ford Health System (Troy, MI)
- …in all customer contacts. Strategizes the planning, developing and directing of the call center operations and customer service programs. PRINCIPLE DUTIES ... service management experience in a moderately large call center operation preferred. + Must understand...computerized systems or other applications as it relates to call center operations . + Abilities… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- British Swim School (South San Francisco, CA)
- …British Swim School Bay Area recruits, trains, coaches, develops and retains a dynamic operations staff of Call Center Representatives to improve enrollments ... Business Owner and Director Qualifications Bachelor's Degree or relevant experience. 4+ years management experience in a call center Successful completion of… more
- Robert Half Accountemps (Naperville, IL)
- … setting * Expertise in Call Center Customer Service * Knowledge of standard Call Center operations * Familiarity with Call Center Metrics * ... Collaborate with team members and communicate relevant information to management when necessary. * Utilize CRM software, databases, and...Experience in handling Inbound Call Center operations Robert Half is the world's… more
- SOS International LLC (El Paso, TX)
- **Overview** SOSi is actively seeking a highly motivated, professional and skilled Call Center Shift Supervisor in our El Paso, TX Spanish Interpreter Call ... Center As a Call Center Shift Supervisor, you will be responsible for overseeing... management , health and wellness services, and/or data management services fields, programs, and/or operations . +… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW BILINGUAL CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual call center ... We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management . To be considered for this position, you… more
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