- Mass Markets (Savannah, GA)
- …of supervisors and all other operational management associated with day-to-day contact center operations . Operations Management is responsible for ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Mass Markets (Tampa, FL)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Mesilla, NM)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- EMCOR Group (Tempe, AZ)
- …direct management experience of 5 - 10 people within the past 5 years ( call center / operations management experience preferred) + Ability to read, ... Manager **Job Summary:** EMCOR Facilities Services seeks an ** Operations Manager** at the EMCOR Customer Solutions Center...key contributor to the sound execution of our Facilities Management Work Order Management process and works… more
- WSP USA (Aurora, CO)
- …troubleshooting support and guidance for tech issues impacting agents or call center operations . **Team Management & Communication:** + Collaborate with ... in-depth understanding of WFM tools, and experience in managing call center operations to ensure...call demand and ensure SLAs are achieved. **Real-Time Management (RTM:** + Monitor intraday call volumes,… more
- Mass Markets (Wichita, KS)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... production of direct reports. Supervisors work closely with the Call Center Operations Manager in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Discover (Riverwoods, IL)
- …Statistics, Analytics or related + 4+ years of Consumer Banking Call Center Operations , Project management , Operations , or related experience ... + In lieu of degree, 6+ years of Consumer Banking Call Center Operations , Project management , Operations , or related experience **Physical and… more
- MSC Industrial Supply Co. (Southfield, MI)
- …VSC where applicable as expansion of tools occurs. + Manages daily call center operations . May assume daily management of specific functional areas ... for facilitating all day to day activities of the call center operations and analyzing...of call center technology, including call routing, workforce management required, and … more
- Sharp HealthCare (San Diego, CA)
- …in health care or managed care environment. + Relevant experience in a call center operations / management . **Essential Functions** + Coordinates ... information and tools. Supports leadership in the development and management of a quality audit program including audit benchmarks,...new and existing employees in effective customer service and call center operations .Prepares and issues… more
- Discover (Riverwoods, IL)
- …Law or related field. + 4+ Years of experience in Consumer Banking Call Center Operations , Project management or Operations , or related experience + ... lieu of education, 6+ years of experience Consumer Banking Call Center Operations , Project management or Operations , or related experience **Physical… more
- Transdev (New Carrollton, MD)
- …make suggestions for system and process improvement using your knowledge of daily Call Center Operations . Salary: $80,000 Positions offers Medical, Dental, ... individual performance reviews and overall team effectiveness with upper management . * Helps call agents with challenging...evaluating team results and objectives. * Maintains and improves call center operations by monitoring… more
- Compass Group, North America (Rochester, MN)
- … call center agents) Previous call center management experience not required Key Responsibilities: The Operations Manager will: Supervise the ... professional food service team members. Job Summary As an Operations Manager Call Center (At...and a results-driven professional. Must be skilled in time management , decision making, problem solving, team building, people … more
- MetLife (Tampa, FL)
- …critical thinking and problem solving skills * Operational background with experience in call center operations * Communication - Maintain open, credible ... WFM Support) * Delivers accurate interval/daily/monthly forecasts to position call center partners for success * Manage...management processes and procedures * Works closely with call center vendor partners, providing similar WFM… more
- Legacy Parking Company (Atlanta, GA)
- …are meeting performance goals. + Operations Management : + Oversee day-to-day call center operations , ensuring that service levels, KPIs, and targets ... Manage and lead a team of call center agents, including hiring, training, and performance management...of service are maintained. + Conduct regular audits of call center operations to ensure… more
- Ventura County (Ventura, CA)
- …per task and possess some program knowledge (ie, medical terminology and medical office operations ). Call Center Representative II: This is the journey level ... is required in choosing among alternative courses of action in mostly standardized operations or routine situations. Call Center Representative III: This… more
- Henry Ford Health System (Troy, MI)
- …in all customer contacts. Strategizes the planning, developing and directing of the call center operations and customer service programs. PRINCIPLE DUTIES ... service management experience in a moderately large call center operation preferred. + Must understand...computerized systems or other applications as it relates to call center operations . + Abilities… more
- Sea Mar Community Health Centers (White Center, WA)
- … Center Supervisor is responsible for directing, supervising, and coordinating all functions and operations of the call center . They will be a working ... problems and issues related to patient flow, access and operations . + Responds to patient complaints and concerns in...Responds to patient complaints and concerns in coordination with call center manager and clinic management… more
- University of Michigan (Ann Arbor, MI)
- … center program planning for University of Michigan Health (UMH). Manages a 24x7 call center operations that include inbound and outbound calls and Epic ... support the University of Michigan Health. + Manages the call center services day-to-day operations ,...education and experience; 5 or more years experience in call center management + Experience… more
- Trinity Health (Ann Arbor, MI)
- …ensure best practices and standards of performance. In collaboration with the Regional Call Center Operations Manager, this position will provide leadership ... Center Representative II. Stays current with the advances in Healthcare Call Center operations , processes and procedures through periodicals, Networking,… more
- British Swim School (South San Francisco, CA)
- …British Swim School Bay Area recruits, trains, coaches, develops and retains a dynamic operations staff of Call Center Representatives to improve enrollments ... Business Owner and Director Qualifications Bachelor's Degree or relevant experience. 4+ years management experience in a call center Successful completion of… more
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