- Novo Nordisk Inc. (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... us? The Position The purpose of the CX Specification Manager role is to deliver exceptional customer experiences by...the CX Specification Team Lead, within the broader Experience Operations function. This role will interface with all other… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence ... Inc. As part of the NNI Finance team, the manager will business partner with budget controllers (FP&A) and...and supplementary information) to the SVP of Finance & Operations and VP of Finance and Supply Chain prior… more
- Mass Markets (Savannah, GA)
- …day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC...and possess a strong work ethic. A background in call center operations management is… more
- Mass Markets (Orange Park, FL)
- …day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support,… more
- Transdev (New Carrollton, MD)
- As Caller Center Operations Manager , you will directly oversee call center personnel to ensure positive morale and effective daily operations . ... suggestions for system and process improvement using your knowledge of daily Call Center Operations . Salary: $80,000 Positions offers Medical, Dental, and… more
- Marriott (Grapevine, TX)
- **Additional Information** Call Center **Job Number** 25010637 **Job Category** Rooms & Guest Services Operations **Location** Gaylord Texan Resort & ... **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area departments (eg, Front Office,...Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). * Verifies that… more
- Mass Markets (Orange Park, FL)
- …to ensure maximum quality and production of direct reports. Supervisors work closely with the Call Center Operations Manager in ensuring the overall ... working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support,… more
- Walmart (Bentonville, AR)
- …and lead process improvement and cross functional projects for the Customer Service Call Center Operations to completion. The Outsource Operations ... **What you'll do ** **Position Summary** As an Outsource Operations Manager for Walmart eCommerce, you will...customer care centers 2+ years' experience developing and implementing call center metrics + WFM experience a… more
- ATI Physical Therapy (Downers Grove, IL)
- …**Minimum Education** **Required:** * BS in related field or equivalent experience leading call center operations , with heavy experience in Training. ... **Overview** The Training Manager will develop, deliver, and track training and...and educational programs for new hire and existing front-line call center representatives of ATI's Access Management… more
- Legacy Parking Company (Atlanta, GA)
- Call Center Manager Job Details...goals. + Operations Management: + Oversee day-to-day call center operations , ensuring that service ... Salary We are seeking a highly motivated and experienced Call Center Manager in our...of service are maintained. + Conduct regular audits of call center operations to ensure… more
- Bank OZK (Ozark, AR)
- …to established policy and procedure and all calls are handled effectively. Supports the Call Center Manager in fostering a high-performance culture, while ... Provides guidance and oversight to the call center support staff. + Guides day-to-day operations ...appropriate. + Coordinates staff scheduling and provides updates to Call Center Manager daily. +… more
- University of Miami (Medley, FL)
- …Guidelines. + Responsible for enhancing the relationship with the Call Center Operations , specifically scheduling manager & supervisor for assigned ... compiling patient bump list, along with confirming advisory & scheduling instructions for the Call Center . + This list of duties and responsibilities is not… more
- Transdev (Portland, OR)
- General Manager , Call Center The General Manager , Call Center is responsible for the oversight of the call and control center , dispatch ... assurance functions.The position has overall responsibility for all contracted operations in connection with the contract including overall service...all personnel and their performance of the TriMet LIFT Call Center contract. + Managing all … more
- Henry Ford Health System (Troy, MI)
- …in all customer contacts. Strategizes the planning, developing and directing of the call center operations and customer service programs. PRINCIPLE DUTIES ... to technical computerized systems or other applications as it relates to call center operations . + Abilities to learn the HAP policies, procedures… more
- Robert Half Office Team (East Syracuse, NY)
- Description We are seeking a Call Center Manager to join our team in the non-profit sector, based in EAST SYRACUSE, New York, 13057-1210, United States. In ... the efficient and effective operation of the Crisis Services call center . They will oversee the scheduling...references, and communicate with applicants . In collaboration with Operations Manager and Center Functions… more
- Mass Markets (Tampa, FL)
- …or Equivalent Combination of Training and Experience + Proven experience in debt collection, call center operations , or financial services management, with a ... partner in the industry. We are seeking a Collections Manager who will be responsible for overseeing and managing...will be responsible for overseeing and managing the collections operations within the call center … more
- Ivyhill Technologies LLC (Bethesda, MD)
- … Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all ... Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified...contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination… more
- Mass Markets (Dallas, TX)
- …in the P&C industry and account management. Experience in BPO insurance contracts, call center operations , customer services and/or retention is preferred. ... in the industry. We are seeking an experienced Insurance Call Center Customer Service Manager ...Managers are responsible for overseeing the day to day operations of call center insurance… more
- Houston Methodist (Katy, TX)
- …one year less experience who demonstrates progressive leadership abilities + Contact/ Call Center experience preferred **LICENSES AND CERTIFICATIONS - REQUIRED** ... At Houston Methodist, the Manager Access and Scheduling position is responsible for... Access and Scheduling position must possess experience in operations , physician/provider relations, strategic thinking, team building and process… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Manager ** **Job...OF PURPOSE:** Manages and directs all aspects of in/outbound call center operations . Implements and ... RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:** + Responsible for direct oversight of call center operations , Call Center Supervisors, Mail … more
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