- Antech Diagnostics (Loveland, CO)
- …weekly, monthly and annual results + Ability to partner with other team members of the Call Center Quality Assurance team as well as team training & ... **training** **and budget** **.** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on the Antech...focus of this role is providing support to the Call Center Managers and Supervisors in the… more
- University of Michigan (Ann Arbor, MI)
- …and ensuring access standards are met. + Monitors and ensures call center employees comply with providing quality customer service. + Adopts practices to ... call center . + Develops and manages the work of the call center trainer, quality improvement coordinator and operational leads. + Develops and… more
- Serco (VA)
- …for a career where you can make a difference every day? Serco is looking for a Call Center Quality Assurance Specialist to join our team!The Call Team ... workers and retirees hard earned pension benefits. **As a Call Team Quality Assurance Specialist, you will:**...+ At least three (3) years of experience performing quality assurance, Customer Contact Center experience may… more
- LA Care Health Plan (Los Angeles, CA)
- …Auditor (QA) II is responsible for monitoring and actively influencing the Customer Solution Call Center team's quality performance, ensuring that the ... Customer Solution Center Quality Auditor II Job Category:...materials delivered to various internal departments and off site Call Center vendor to measure product knowledge.… more
- Intuit (Mountain View, CA)
- …+ Stay current on industry best practices and regulatory requirements related to call center quality management + Influence stakeholders and manage ... , efficiency and customer experience + Serve as subject matter expert on call center quality standards, compliance, and performance + Prepare reports and… more
- City of Detroit (Detroit, MI)
- …Department policies and procedures. The CSQAA will assist in developing, creating, and implementing call center quality processes and procedures; as well as ... and meet timelines + Detail-oriented + Mentor and coaching experience within a call center environment EMPLOYMENT BENEFITS The City of Detroit offers a… more
- Duquesne Light Company (Pittsburgh, PA)
- …Hybrid, downtown Pittsburgh, PA **Responsibilities** + Supervise the daily work of the Call Center agents including quality assurance, productivity, and ... is responsible for managing and overseeing a team of call center representatives, ensuring that they meet...effectively based on customer needs and expectations + Perform call monitoring to evaluate the quality of… more
- Bridgestone Americas (Brook Park, OH)
- …**Required** **: High School Diploma with 2 years of financial services** **Preferred** **: Call Center - Call Quality Assurance, Customer Service, Fraud, ... the business needs of the Credit Operation Support Team. Call Quality Assurance Specialist reviews and logs...Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Cafe.** **What we offer** At Bridgestone, what… more
- Elevance Health (Mason, OH)
- …background. **Preferred Skills, Capabilities and Experience:** + Working knowledge of insurance, call center , quality and pharmacy industry and medical ... **Pharmacy Quality Assurance Specialist** **Location:** The employee must live...in the office 1-2 days per week. The **Pharmacy Quality Assurance Specialist** will be responsible for evaluating the… more
- Seek Now (KY)
- …daily issues with our field inspectors. Finally, the QA Associate will review and assess the quality of call center phone calls. The ideal candidate is very ... on the quality and performance of inbound/outbound calls conducted by our call center + Identify quality issue trends, and close out job orders +… more
- Hartford HealthCare (Bridgeport, CT)
- …Service Call Center , the Customer Service Call Center Operator works to provide quality customer service to the organization's telecommunication ... moment*. **Job:** **Support Services / General Services* **Organization:** **St. Vincent's Medical Center * **Title:** *Customer Service Call Center Operator*… more
- J&J Family of Companies (Horsham, PA)
- …(SOP) to ensure compliance and oversight of the program, required + Lead and support call center quality assurance through regular call monitoring, case ... reimbursement support and program wrap-up. + Driving Excellence: Oversee patient support call center operations, ensuring that every eligible patient who needs… more
- Intuit (Mountain View, CA)
- …to deliver scalable solutions. + Stay current on industry best practices for call center quality assurance, interaction analytics, and make recommendations ... are looking for a data-driven individual with excellent contact center quality assurance, analytical skills, and a...bring + 2+ years of experience working in a call center environment or analyzing call… more
- UCLA Health (Los Angeles, CA)
- …or process improvement, with a proven track record of driving results. + Experience in call center quality , coaching, and training + Demonstrated ability to ... Access Organization (PAO) Senior Leadership team, this role is critical to ensuring call center agents are trained to accurately support patients with their… more
- The Chicago Lighthouse (Chicago, IL)
- … Center Supervisor is responsible for direct oversight of Call Center agents and for providing high quality customer service assistance when responding ... in a call center ; + One to two years of experience quality monitoring in a call center environment; + One to two years quality and assurance… more
- Beth Israel Lahey Health (Lawrence, MA)
- …of services for clients. + Monitors the effectiveness of the call center , making adjustments as needed. Monitors quality initiatives (Response Time, ED ... options!** We are seeking a Triage Clinician Evening Manager for our Emergency Services Call Center ! The Triage Evening Manager is a licensed Social Worker or… more
- Sea Mar Community Health Centers (White Center, WA)
- …center activities. + Assists with implementing and conducting audits relative to quality improvement activities. Call Center Activities: + Greets patients ... following position(s): Sea Mar is a mandatory COVID-19 and flu vaccine organization Call Center Supervisor - Posting #27193 Hourly Rate: $26.62 Position Summary:… more
- Trinity Health (Ann Arbor, MI)
- …in monitoring and reviewing of all customer care representative and call center operator performance by completing regular quality reviews of calls and daily ... that relies on seamless access. The St. Joseph Mercy Health System Regional Call Center provides a first encounter experience for our consumers and patients. Our… more
- AssistRx (Overland Park, KS)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- WM (Windsor, CT)
- …and contracts. + Adheres to service and operational standards established for the call center , including quality , productivity, Service Machine, safety and ... **Site Location: 1 Griffin Rd N, Windsor, CT 06095** **1+ years of call center and/or Customer Service experience** **Problem Solving and Behavioral Skills are a… more
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