- Mass Markets (Las Cruces, NM)
- …a focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager...Operations Manager position is responsible for ensuring call quality from start to finish, and… more
- Beth Israel Lahey Health (Lawrence, MA)
- …We are seeking a Triage Clinician Evening Manager for our Emergency Services Call Center ! The Triage Evening Manager is a licensed Social Worker ... the Call Center Director, the Call Center Evening Manager monitors...+ Monitors the effectiveness of the call center , making adjustments as needed. Monitors quality … more
- Mass Markets (Savannah, GA)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible ... PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and...for ensuring call quality from start to finish, and pro-actively seeks ways… more
- Legacy Parking Company (Atlanta, GA)
- Call Center Manager Job Details...and Quality Assurance: + Ensure that the call center operates in compliance with company policies, ... Salary We are seeking a highly motivated and experienced Call Center Manager in our...standards are met, and driving continuous improvement in service quality and efficiency. Key Responsibilities: + Team Leadership: +… more
- Bank OZK (Ozark, AR)
- …to established policy and procedure and all calls are handled effectively. Supports the Call Center Manager in fostering a high-performance culture, while ... the Customer Care Quality Assurance team, performs quality assurance monitoring of call center...appropriate. + Coordinates staff scheduling and provides updates to Call Center Manager daily. +… more
- Transdev (New Carrollton, MD)
- As Caller Center Operations Manager , you will directly oversee call center personnel to ensure positive morale and effective daily operations. You will ... make suggestions for system and process improvement using your knowledge of daily Call Center Operations. Salary: $80,000 Positions offers Medical, Dental, and… more
- Transdev (Portland, OR)
- General Manager , Call Center The General Manager , Call Center is responsible for the oversight of the call and control center , dispatch ... functions, route development, customer service and service quality assurance functions.The position has overall responsibility for all...all personnel and their performance of the TriMet LIFT Call Center contract. + Managing all … more
- Henry Ford Health System (Troy, MI)
- …Indicators (KPIs). + Develop reporting within Genesys for call center oversight including SLA, adherence, AHT, empathy/sentiment, quality and more. ... direct, evaluate and coordinate the activities associated with the Call Center , as it relates to overall...needs relating to customer service as a result of quality trends. + Ensure regulatory mandates, as it relates… more
- Mass Markets (Tampa, FL)
- …will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of collections ... and monitor progress against key metrics, including collection rates, call quality , and productivity. + Develop and...Training and Experience + Proven experience in debt collection, call center operations, or financial services management,… more
- Ivyhill Technologies LLC (Bethesda, MD)
- … Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all ... Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified...contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination… more
- Houston Methodist (Katy, TX)
- …one year less experience who demonstrates progressive leadership abilities + Contact/ Call Center experience preferred **LICENSES AND CERTIFICATIONS - REQUIRED** ... At Houston Methodist, the Manager Access and Scheduling position is responsible for...position to ensure key metrics in the areas of quality , customer experience, associate engagement, and leadership effectiveness are… more
- ATI Physical Therapy (Downers Grove, IL)
- …in Training. **Preferred:** * MBA or MHA. * Clinical background. * Experience with call center quality teams. **Minimum Experience** **Required:** * 3+ years ... **Overview** The Training Manager will develop, deliver, and track training and...and educational programs for new hire and existing front-line call center representatives of ATI's Access Management… more
- Luxury Bath Technologies (Tukwila, WA)
- Assistant Call Center Manager Creating a fresh solution to bath remodeling, Luxury Bath of Seattle offers a stylish, cost-effective, low-maintenance bath ... the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind...of Seattle is looking to hire an experienced Assistant Call Center Manager in our… more
- Tractor Supply Company (Brentwood, TN)
- Manager , Learning & Performance ( Call Center ) **Overall Job Summary** This position is responsible for analysis, design, and development initiatives related ... in training and development, performance and KPI management, and contact center quality assurance programs and methodologies. Education: Bachelor's degree… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Manager ** **Job Details** **Job Location** Chicago, IL **Remote Type** Fully Remote **Position Type** Full Time **Education Level** 4 Year ... **Description** **STATEMENT OF PURPOSE:** Manages and directs all aspects of in/outbound call center operations. Implements and reviews policies and procedures.… more
- Molina Healthcare (Columbus, OH)
- …for supporting total quality methods, processes, and procedures for the Call Center division. This position will help preserve service excellence through ... exercises. + Participates in internal listening sessions. + Assists Quality Manager in providing standard weekly and...**Required Experience** 1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center , or… more
- Extra Space Storage (Midvale, UT)
- Job Summary In partnership with the Call Center Director, the Sales Manager will help lead the sales department, oversee daily operations, and ensure ... by focusing on productivity, quality , and customer experience. Performs day-to-day call center team management functions, while focusing on building an… more
- Luxury Bath Technologies (Tempe, AZ)
- Confirmation Call Center Manager Creating a fresh solution to bath remodeling, Home Concepts Custom Remodeling / Luxury Bath offers a stylish, ... the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind...Luxury Bath is looking to hire an experienced Confirmation Call Center Manager in our… more
- Robert Half Technology (Largo, FL)
- Description Robert Half has a brand new opening for a Call Center Director/ Manager with a local client in Largo, FL. Kicks off with some ON-SITE training ... objectives by reviewing headcount, workload and shift requirements. + Collaborates with Call Center Staff on ensuring job expectations are communicated… more
- PeaceHealth (Vancouver, WA)
- **Description** PeaceHealth is seeking a Clinic Manager - Quality & Coordination, Call Center , for a Full Time, 1.00 FTE, Day position. The salary range ... collective bargaining agreement, seniority, etc. Onsite managing Patient Access Representative - Call Center and ancillary team. Monday through Friday with… more
Related Job Searches:
Call,
Call Center,
Call Center Manager,
Call Manager,
Center,
Center Manager,
Center Quality Manager,
Manager,
Quality,
Quality Manager