- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS The Call Center Sales Manager oversees all aspects of our call ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager...Operations Manager position is responsible for ensuring call quality from start to finish, and… more
- Beth Israel Lahey Health (Lawrence, MA)
- …We are seeking a Triage Clinician Evening Manager for our Emergency Services Call Center ! The Triage Evening Manager is a licensed Social Worker ... the Call Center Director, the Call Center Evening Manager monitors...+ Monitors the effectiveness of the call center , making adjustments as needed. Monitors quality … more
- Mass Markets (Las Cruces, NM)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible ... PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and...for ensuring call quality from start to finish, and pro-actively seeks ways… more
- Legacy Parking Company (Atlanta, GA)
- Call Center Manager Job Details...and Quality Assurance: + Ensure that the call center operates in compliance with company policies, ... Salary We are seeking a highly motivated and experienced Call Center Manager in our...standards are met, and driving continuous improvement in service quality and efficiency. Key Responsibilities: + Team Leadership: +… more
- Transdev (Lancaster, CA)
- …the freedom to connect to what they care about in their cities. www.transdevna.com The Call Center Manager manages the day-to-day management of the telephone ... the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company,...+ Other duties as assigned. To qualify as a Call Center Manager , you'll need:… more
- V2X (Orlando, FL)
- …loyalty. (Advantor Systems is a wholly-owned subsidiary of V2X, LLC.) V2X and Advantor are seeking a Call Center Manager to lead our Call Center Team ... professionalism. Advantor Systems is dedicated to providing the highest quality comprehensive proprietary and integrated solutions to help our...in support of a federal government contract. The Call Center Manager is responsible… more
- Ivyhill Technologies LLC (Bethesda, MD)
- … Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all ... Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified...contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination… more
- United Musculoskeletal Partners (Golden, CO)
- …requires exceptional customer service and influential leadership skills. Proven healthcare call center management experience along with tactical planning and ... manage irate and difficult calls. + As directed, conduct quality call monitoring reviews and provide timely...of experience in a leadership position in patient access call center communities. + High School Diploma… more
- Bank OZK (Little Rock, AR)
- …to established policy and procedure and all calls are handled effectively. Performs quality assurance analysis of call center activities. Essential Job ... handled according to established policies and procedures. + Performs quality assurance monitoring of call center activities. + Tracks agent key performance… more
- KSA Integration LLC (Stafford County, VA)
- Call Center Program Manager Fully Remote * Stafford, VA (http://maps.google.com/maps?q=Stafford+VA+USA+22554) Description KSA Integrationis a ... Centers and Customer Service centers in supervisory roles. + Experience in call center supervision/management in healthcare or government service. + Strong… more
- Lincoln Financial Group (Columbus, OH)
- …**Requisition #:** 73897 **The Role at a Glance** We are excited to bring on a ** Manager ** to join the Call Center supporting our Retirement Plan Services ... a Manager within the Retirement Plan Services Call Center , you will manage an assigned...reducing risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the… more
- Luxury Bath Technologies (Tempe, AZ)
- Confirmation Call Center Manager Creating a fresh solution to bath remodeling, Home Concepts Custom Remodeling / Luxury Bath offers a stylish, ... the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind...Luxury Bath is looking to hire an experienced Confirmation Call Center Manager in our… more
- Bank of America (Chandler, AZ)
- Operations Control Manager - Consumer AML Operations KYC Call Center Chandler, Arizona **Job Description:** At Bank of America, we are guided by a common ... of reporting and analytics and the ability to leverage scorecards to motivate overall Call Center performance. **Required Skills** : + 2 or more years of… more
- Elevance Health (Grand Prairie, TX)
- ** Manager Pharmacy Clinical Operations - CarelonRx - Mail-Order Call Center ** **Location:** The ideal candidate will live within 50 miles of our **Grand ... licenses as needed + Experience in central fill or mail-order pharmacy operations + Call center experience highly desired + Bilingual, Spanish desired Please be… more
- Philips (Chicago, IL)
- …oversee and support the Patient Services team which operates in a 24/7/365 call center , responsible for servicing patients/customers with their ECG Solutions ... **Patient Services Manager (Chicago, IL)** In this role, you will...leadership role with direct and indirect reports in a call center environment. + Your skills include… more
- Transdev (San Rafael, CA)
- Job Description Position Title: Call CenterLead Reports to: Call Center Manager Status:Non-Exempt - Full Time Salary Range:$25.00- $27.00 per hour ... manner. The Lead monitors, acts upon and reports to manager the status of departmental quality standards...through coaching and demonstration of best practice with the Call Center Manager . + Perform… more
- Trinity Health (Ann Arbor, MI)
- …of Internal Customer Satisfaction Survey and all other consumer feedback. Collaborate with Regional Call Center Manager to develop a plan to reach and ... and standards of performance. In collaboration with the Regional Call Center Operations Manager , this...of all customer care representative and call center operator performance by completing regular quality … more
- Rock Region METRO (North Little Rock, AR)
- …unexpected call center staffing shortages. STATUS AND SCOPE: + Reports to: Call Center Manager + Direct Reports: None + Knowledge of Rock Region ... Customer Service Call Center Representative North Little Rock,...Center team, who reports to the customer service manager . KEY SUCCESS FACTORS: + Professional, knowledgeable and friendly… more
- V2X (Orlando, FL)
- …skills, and a passion for delivering exceptional customer experiences. Under the supervision of the Call Center Manager , the Call Center Supervisor ... quality , and productivity targets. + Monitor and evaluate call quality , providing feedback and coaching to...instructions during every customer interaction. + Reports to the Call Center Manager . Qualifications Minimum… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and ... activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor...Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and… more
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