- AECOM (Indianapolis, IN)
- …Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE… more
- Molina Healthcare (Kenosha, WI)
- …for supporting total quality methods, processes, and procedures for the Call Center division. This position will help preserve service excellence through ... monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and weaknesses using a Quality … more
- Beth Israel Lahey Health (Lawrence, MA)
- …for coordinating operational activities and optimal functioning of the Emergency Services Division Call Center , including oversight and monitoring of the ... of services for clients. + Monitors the effectiveness of the call center , making adjustments as needed. Monitors quality initiatives (Response Time, ED… more
- University of Pennsylvania (Philadelphia, PA)
- …Job Title Clinical Research Monitoring and Auditing Specialist (Abramson Cancer Center ) Job Profile Title Clinical Research Quality Specialist C Job ... Description Summary The Abramson Cancer Center (ACC) Department of Operations, Compliance and ...Monitoring (DOCM) is seeking a The Clinical Research Quality Specialist, Sr. to support our clinical research mission.… more
- Transdev (New Carrollton, MD)
- …operational strategies by evaluating team results and objectives. * Maintains and improves call center operations by monitoring system performance and ... Center Operations Manager, you will directly oversee call center personnel to ensure positive morale...Manage and improve center performance through performance monitoring , problem resolution, system audits and quality … more
- Mass Markets (Wichita, KS)
- …a trusted partner in the industry. Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors ... service levels, deliver specific sales objectives and support the call center in all facets. Candidates for... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Las Cruces, NM)
- …as a trusted partner in the industry. Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers in ... and possess a strong work ethic. A background in call center operations management is required, and... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- University of Pennsylvania (Philadelphia, PA)
- …programs and resources, and much more. Posted Job Title Clinical Research Monitoring Specialist Senior (Cancer Center ) Job Profile Title Clinical Research ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers... Specialist Senior Job Description Summary The Abramson Cancer Center Department of Operations, Compliance and Monitoring … more
- The Chicago Lighthouse (Chicago, IL)
- …experience working in a call center ; + One to two years of experience quality monitoring in a call center environment; + One to two years ... ** Call Center Supervisor** **Job Details** **Job...** Call Center Supervisor** **Job Details** **Job Location** Chicago, IL...is responsible for direct oversight of Call Center agents and for providing high quality … more
- Trinity Health (Ann Arbor, MI)
- …monitoring and reviewing of all customer care representative and call center operator performance by completing regular quality reviews of calls and daily ... seamless access. The St. Joseph Mercy Health System Regional Call Center provides a first encounter experience for... Quality Assurance program. Assist in … more
- Henry Ford Health System (Troy, MI)
- …Indicators (KPIs). + Develop reporting within Genesys for call center oversight including SLA, adherence, AHT, empathy/sentiment, quality and more. ... direct, evaluate and coordinate the activities associated with the Call Center , as it relates to overall...needs relating to customer service as a result of quality trends. + Ensure regulatory mandates, as it relates… more
- Brookdale Senior Living (Brentwood, TN)
- …a team of Call Center Specialists. Assists Call Center Manager with training, recruiting, coaching and monitoring and reporting results. Provides ... regular ongoing coaching to Call Center Specialists for performance and development....with company's overall objectives + Addresses problems with work quality , issues between employees and other concerns in an… more
- CHS (Clearwater, FL)
- **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
- BronxCare Health System (Bronx, NY)
- Overview The Call Center Supervisor provides day to day departmental leadership; this individual is responsible for overseeing the training, assignment of duties ... quality assurance and statistical reports from multiple work flow and call monitoring applications (ie. AvayaCMS Supervisor). The Supervisor leverages report… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education Level** 2 Year Degree ... **Job Shift** Day **Job Category** Management **Job Description** **STATEMENT OF PURPOSE:** The Call Center Supervisor is responsible for direct oversight of a… more
- Bank OZK (Little Rock, AR)
- …handled according to established policies and procedures. + Performs quality assurance monitoring of call center activities. + Tracks agent key ... policy and procedure and all calls are handled effectively. Performs quality assurance analysis of call center activities. Essential Job Functions + Provides… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising ... requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and resolve… more
- Vanderbilt University Medical Center (Lebanon, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... families. It collaborates with various members of the healthcare team to ensure quality of care across the continuum. Requires the ability to be self-directed and… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Manager** **Job Details** **Job Location** Chicago, IL **Remote Type** Fully Remote **Position Type** Full Time **Education Level** 4 Year Degree ... OF PURPOSE:** Manages and directs all aspects of in/outbound call center operations. Implements and reviews policies...speed, efficiency, and defined monthly quota; + Responsible for monitoring random calls to improve quality , minimize… more
- Houston Methodist (Katy, TX)
- …one year less experience who demonstrates progressive leadership abilities + Contact/ Call Center experience preferred **LICENSES AND CERTIFICATIONS - REQUIRED** ... on this position to ensure key metrics in the areas of quality , customer experience, associate engagement, and leadership effectiveness are achieved within the… more
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