- Healthfirst (NY)
- …optimal performance across multiple programs, sites and languages + Working experience with call center Workforce Management software such as Verint V15, ... channels + Identify, develop and/or implement workload distribution strategies across call center operations, optimizing both financial and resource allocation… more
- Chewy (Richardson, TX)
- …business administration, finance, or statistics. + In Lieu of degree, minimum 3+ years call center Workforce Management experience in contact centers. + ... **Our Opportunity:** As a Workforce Management (WFM) Scheduling Sr Analyst you will...performance activities/defects to related teams, operations through senior contact center leadership. + Provide guidance and support to junior… more
- MetLife (Bridgewater, NJ)
- …Management, Vendor WFM Support) * Delivers accurate interval/daily/monthly forecasts to position call center partners for success * Manage all scheduling ... for office meetings Key Responsibilities * Executes the strategic Workforce Management business plan for all GCSO call...aspects, including generation and maintenance, for call center teams * Oversees real-time, intraday… more
- Carrier (East Syracuse, NY)
- …role + 1+ years experience in analyzing data + 1+ years of experience with call center / workforce management systems + 1+ years of experience with Salesforce ... and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.… more
- Penn Medicine (Philadelphia, PA)
- …foster transparency in PMAC + Industry Expertise: Keeps abreast of new trends in Workforce Management, call center operations, Quality, and training + ... Philadelphia, PA** **Hours: Full-Time** Summary: + The Manager of Workforce Development for the Penn Medicine Access Center...processes and execution ensuring the most efficient utilization of call center resources. The Manager will support… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …**Requirements and Qualifications:** + Bachelor's degree + Expert knowledge of call center technology, including call routing, workforce management, and ... be responsible for facilitating all day-to-day activities of the call center operations and analyzing operational performance...Center Operations. + Responsible for ensuring all staffing workforce plans are in place for the leadership team… more
- Legacy Parking Company (Atlanta, GA)
- Call Center Manager Job Details Job...make data-driven decisions. + Experience with call center technology, including CRM systems and workforce ... Range $70,000.00 Salary We are seeking a highly motivated and experienced Call Center Manager in our Midtown Atlanta market to oversee our customer service… more
- Robert Half Finance & Accounting (Northborough, MA)
- …to analyze and interpret data to improve performance. * Experience in managing call center operations, including workforce planning, scheduling, and quality ... oversee and streamline office operations. * Previous experience working in a call center , with a focus on providing exceptional customer service. * In-depth… more
- Henry Ford Health System (Detroit, MI)
- …Knowledge of EMRs (Epic preferred) and MyChart technical functionality. + Knowledge of call center technology as workforce management, scheduling builds and ... a healthcare setting with progressively increasing responsibility required. + Knowledge of call center operations. + Knowledge of complex telephony. + Knowledge… more
- Mass Markets (Las Cruces, NM)
- …focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call ... metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly...and possess a strong work ethic. A background in call center operations management is required, and… more
- Trinity Health (Ann Arbor, MI)
- …time **Shift:** **Description:** Healthcare is an industry that relies on seamless access. A Call Center Operator may be the first line of communication for ... Trinity Health System's consumers and patients. Working in a call center environment, Call ...we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for… more
- PPL Corporation (Cumberland, RI)
- …strong, diverse communities today. Overview Reporting to the lead supervisor, the call center supervisor is responsible for promoting a customer-focused culture ... to plan, coordinate and direct a team within the call center operations service area to maintain...of customer service representatives. + Supervise a culturally diverse workforce through coaching, counseling, and engagement to ensure tasks… more
- Mass Markets (Savannah, GA)
- …SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers ... working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support,… more
- The Chicago Lighthouse (Chicago, IL)
- …onsite and remote agent workforce ; + Excel in all functions performed by Call Center Representatives; acting as a Subject Matter Expert as it pertains to ... ** Call Center Team Lead (Bilingual English/Spanish)** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education… more
- State of Massachusetts (Everett, MA)
- …engaged. We encourage you to apply and identify your strengths in these areas. The Call Center Representative is an integral part of the Office of Educator ... "ticket" notifications, and requests for Licensure stakeholders and districts. The Call Center Representative utilizes organizational and communication skills,… more
- Robert Half Office Team (East Syracuse, NY)
- Description We are seeking a Call Center Manager to join our team in the non-profit sector, based in EAST SYRACUSE, New York, 13057-1210, United States. In this ... be responsible for ensuring the efficient and effective operation of the Crisis Services call center . They will oversee the scheduling and management of call… more
- Savers | Value Village (El Paso, TX)
- ** Call Center Supervisor** **Candidates** **must be located in El Paso, TX** **Summary:** Reporting to the Operations Manager, this individual provides front ... 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of...center technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention… more
- CVS Health (Scottsdale, AZ)
- …more personal, convenient and affordable. **Position Summary:** CVS is recruiting for a Contact Center Call Routing engineer to be part of a team of ... an impact by: + Designing and supporting complex contact center solutions and call routing that incorporate...with a focus on collaboration across IT, systems, and workforce management teams. + Ability to adapt to fast-paced… more
- Trinity Health (Rensselaer, NY)
- **Employment Type:** Full time **Shift:** Day Shift **Description:** ** Call Center Registration Associate - Rensselaer - FT/DAYS** If you are looking for a ... Registration position in a Call Center , this could be your opportunity....we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for… more
- Providence (Renton, WA)
- **Description** ** Call Center Analyst \*Remote * Candidates residing in AK, WA, MT, OR, CA, TX or NM are encouraged to apply.** The Workforce Planner Analyst ... leverage data to make sure that the PEC's business workforce supports the business needs, goals, and strategic plans...qualifications:** + Minimum of one year of Customer Service Call Center experience in Healthcare or Information… more
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