- Wells Fargo (Chandler, AZ)
- …data and synthesize models to optimize workforce staffing. + Experience with call center workforce management tools (Aspect, Verint, IEX, Nice, etc) ... of workforce management, capacity planning/forecast modeling for operations, contact center and Fraud and Claims functions. The workforce management team… more
- American Airlines (Dallas, TX)
- …work as a team to meet deliverables and quickly overcome obstacles * Previous call center workforce management or customer service administration leadership ... the strategic planning and execution of the 24/7, worldwide Call Center operation. Core duties include delivering...class customer exp **What you'll do** * Lead the Workforce Planning team, responsible for ensuring contact centers are… more
- Healthfirst (IN)
- …summarization of projects presented to various level audiences + Working experience with call center Workforce Management software, such as Verint (Impact ... + Prioritize and coordinate workflow for the team, is the point person for Workforce Effectiveness Team and coaches and instructs others as needed to increase bench… more
- H&R Block (CO)
- …Corporate **It would be even better if you also had ** **:** + Three years workforce management or call center experience. + Experience with Aspect, IEX, ... of education and related work experience. + One to two years call center experience, including workforce management experience or exposure. + Effective… more
- Huntington National Bank (Columbus, OH)
- … Workforce Management (WFM) Senior is responsible for overseeing and optimizing the call center 's workforce management processes, with a primary focus on ... objectives of all verticals Preferred Qualifications: + Certification in workforce management or call center operations (eg, CCWP, COPC, or equivalent)… more
- CVS Health (Springfield, IL)
- …+ 3+ years of leadership experience in a highly functioning call center environment. + Experience in Workforce Management systems including, but not limited ... operational performance metrics by line of business to ensure call center metrics are met as well...Workforce . Management teams to drive success and ensure call delivery, call recordings, toll free routing… more
- Zelis (Atlanta, GA)
- …Excellent interpersonal communication skills, both verbal and written. * Strong knowledge of Call Center and Workforce Management terminology and standard ... Overview Zelis is searching for a professional, energetic, and reliable Call Center Supervisor who is responsible for day-to-day operations of the Provider and… more
- Legacy Parking Company (Atlanta, GA)
- Call Center Manager Job Details Job...make data-driven decisions. + Experience with call center technology, including CRM systems and workforce ... Range $70,000.00 Salary We are seeking a highly motivated and experienced Call Center Manager in our Midtown Atlanta market to oversee our customer service… more
- Chewy (Phoenix, AZ)
- …application + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or ... agent utilization management, reporting, and analytics demonstrating understanding of contact center operations and workforce management principles. You will… more
- KSA Integration LLC (Stafford County, VA)
- … environment. + 2 years of supervisory experience in a call center . Position Responsibilities: + Understand the Workforce Management process and serve as ... serve as a liaison between the CSRs and the Workforce Management team, handling change requests and exceptions to...and move up to 25 pounds Working Conditions: + Call center environment + Flexible work schedule,… more
- Access Dubuque (Dubuque, IA)
- …AI. + **Manage and Optimize Call Center Operations:** Take charge of call center performance and workforce planning to ensure seamless service. + ... management within the pharmacy benefits industry, with 6 years in a call center setting. + Stellar leadership abilities, with a knack for coaching and… more
- Rush University Medical Center (Chicago, IL)
- …such as: Epic optimization, referring provider portals, telephony and related reporting and workforce management systems, call center systems, and capacity ... **Job Description** **Location:** Chicago, IL **Hospital:** Rush University Medical Center **Department:** Access Center Administration **Work Type:** Full Time… more
- American Express Global Business Travel (Columbus, OH)
- …scope and deliverables. * **Advanced Excel Skill Required** * **Knowledge of call center operations ( Workforce management/IEX)** **Location** Canada **The ... WFM metrics (AHT, Service Level, Occupancy, Utilization, etc.) + Should be aware of workforce Management concepts from Global WFM point of view (Weekly hours / VTOs… more
- General Dynamics Information Technology (Fairfax, VA)
- …Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Workforce Management **Skills:** Call Center Staffing,Microsoft ... in scheduling or a related field in a contact center environment + Experience with workforce management software (IEX, NICE, Avaya Workforce Platform,… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS The Call Center Sales Manager oversees all aspects of our call center ... metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly...and possess a strong work ethic. A background in call center operations management is required, and… more
- Trinity Health (Grand Rapids, MI)
- …Rotating Shift **Description:** Healthcare is an industry that relies on seamless access. A Call Center Operator (CCO) may be the first line of communication for ... Trinity Health's consumers and patients. Working in a call center environment, Call ...we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for… more
- Trinity Health (Ann Arbor, MI)
- …**Description:** This position is 100% onsite; there is no option to work remotely. A Call Center Operator may be the first line of communication for Trinity ... Health System's consumers and patients. Working in a call center environment, Call ...we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for… more
- Trinity Health (Ann Arbor, MI)
- …line of communication for Trinity Health System's consumers and patients. Working in a call center environment, CCRs take inbound calls as well as initiate ... internal customers. This CCR position is not a standard call center role. This position is expected...we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for… more
- Intellatriage (Brentwood, TN)
- …rapidly growing, patient-focused business. We are actively recruiting a talented Director of Call Center Operations to join our team of energetic, compassionate ... enterprise. This person will have oversight over the day-to-day operations of IntellaTriage's call center to ensure efficient and effective management of service… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
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