- Antech Diagnostics (Loveland, CO)
- …via the Support Enablement Team. The focus of this role is providing support to the Call Center Managers and Supervisors in the evaluation of calls and call ... **training** **and budget** **.** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on the Antech...working understanding of all job functions of the various call center teams + Responsible for interfacing… more
- Paylocity (Schaumburg, IL)
- …lines of business, time zones, and skills + Responsible for daily, weekly, and monthly call center reports which highlight call center performance ( ... Paylocity. Launch your career with us! Position Overview The Workforce Management Analyst administers the Workforce...School Diploma or Equivalent + 3 years of contact center experience analytics or workforce management. +… more
- Rock Family of Companies (Detroit, MI)
- …to become the best version of yourself. The Real-Time Workforce Management Analyst monitors and responds to real-time call volume and staffing to ensure ... real-time lead flow, inbound volume and forecasts, staffing levels, adherence and call queues + Respond to business performance metrics (volume/staffing) by working… more
- Extra Space Storage (Midvale, UT)
- …**Requirements** + 1+ year's Workforce Management experience in a multimedia call center operation + Internal NSC applicants must have a minimum ... place to work. We are looking for a **Scheduling Analyst ** to assist in supporting our National Solutions ...Analyst ** to assist in supporting our National Solutions Center . This position will be responsible for managing available… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... **Organization:** HealthIT CE Product Team **Job Summary:** The Application Analyst will be supporting the currently unmanaged software applications associated… more
- DISH Network (Englewood, CO)
- …overall customer experience. **Job Duties and Responsibilities** As a Business Operations Analyst , you will be responsible for the real-time monitoring of Sling TV ... our consumers; this includes incidents on user platforms, applications, call centers, business tools, and social media + Work...total but only 2 work daily) in the Command Center + Analyze and maintain dashboards and platform KPIs… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... **Organization:** HealthIT Ambulatory Core **Job Summary:** This Senior Epic Application Analyst will support eStar mobile applications (Haiku, Canto, and Rover),… more
- Vanderbilt University Medical Center (Nashville, TN)
- …upon completion of project, * Partner with Customer Relationship Managers (CRMs) and Call Center leadership to determine system issues related to scheduling ... **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at...Support - Epic Configuration **Job Summary:** The Epic Configuration Analyst is responsible for in-depth knowledge of assigned Epic… more
- BeneLynk (Detroit, MI)
- …a position that is responsible for capturing and socializing a clear understanding of the call center processes. To serve as a source of expertise within the ... thrive in their ability to assist others. BUSINESS WORKFLOW ANALYST I, QUALITY ASSURANCE POSITION SUMMARY BeneLynk, a leading...are being developed and deployed for use by internal call center agents, are absent of issues… more
- US Bank (Gresham, OR)
- … center experience + Previous banking and/or property management operations + Call center and/or customer service experience + Basic understanding of ... US Bank is an equal opportunity employer committed to creating a diverse workforce . We consider all qualified applicants without regard to race, religion, color,… more
- BeneLynk (Sunrise, FL)
- …BeneLynk products, for which they are being developed and deployed for use by internal call center agents, are absent of issues and recurrently adhere to the ... to thrive in their ability to assist others. BUSINESS ANALYST POSITION SUMMARY BeneLynk, a leading national provider in...required. * + Development and deploying solutions in a call center . + Experience in relevant fields… more
- TEKsystems (Raleigh, NC)
- …NICE IEX and CX-One + Microsoft Excel Knowledge Job Overview: + Manage all call center traffic to ensure compliance with customer service level agreements. + ... Serve as the call traffic and trending analyst for the...Regional Service Centers. + Provide real time and historical call center data to CareCentrix personnel, working… more
- DoorDash (Tempe, AZ)
- …staffing, contact and service level drivers, and historical data. + Assist with call center tool provisioning and near-term offline planning. We're excited about ... Analyst will become a subject matter expert on workforce planning and intraday operation fundamentals, including: real-time queue...+ You have demonstrated knowledge and understanding of key call center performance metrics such as service… more
- MyFlorida (Tallahassee, FL)
- FIELD SUPPORT ANALYST III (Program Analyst II) -...Customer Service Center , which is a high-volume call center . This position provides guidance to ... employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/ workforce \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 834213 Agency: Highway Safety and… more
- Zurich NA (Stevens Point, WI)
- Americas Operations Senior Business Analyst / Product Owner 120060 Travel Guard meets the diverse needs of leisure and corporate travelers alike through its ... our 24/7 multilingual team is always just a phone call away and ready to assist when our customers...North America is seeking a **Americas Operations Senior Business Analyst / Product Owner** to join our Group inNorth… more
- CGI Technologies and Solutions, Inc. (Huntsville, AL)
- …. **Position Description:** CGI is seeking a Budget Analyst to support Marshall Space Flight Center . ... **Budget Analyst SME I** **Category:** Finance **Main location:** United...in meetings. * Effectively communicates and presents budget and workforce status to program management, center management,… more
- Chewy (Phoenix, AZ)
- …+ Support any Workforce Duties as needed. **What you'll need:** + 3+ years call center Workforce Management and contact center experience + Strong ... and administering operational performance and progression metrics in the call centers by utilizing workforce management systems...understanding and ability to train concepts of key contact center & workforce management indicators such as… more
- MyFlorida (Tampa, FL)
- …to protecting our country. If there are any problems applying online, please call People First Staffing Administration: ###. Service Center hours are Monday ... HUMAN SERVICES PROGRAM ANALYST - 64002091 Date: Jan 7, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website… more
- Olympus Corporation of the Americas (Center Valley, PA)
- **Working Location:** **PENNSYLVANIA, CENTER VALLEY** **Workplace Flexibility:** **Hybrid** **_For more than 100 years, Olympus has focused on making people's lives ... is likely not legitimate._ **Job Description** The People Analytics Analyst II will deliver insights that help guide business...well as with members of the regional and global Workforce Analytics teams, to deliver insights that help guide… more
- Providence (Irvine, CA)
- **Description** **Senior Retirement Analyst \*Remote. Most States Eligible The Senior Retirement Analyst will own various functions related to administering the ... day-to-day operations of the retirement program. The Senior Retirement Analyst will provide key support to management, the Retirement Service Center , and Project… more
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