- Hackensack Meridian Health (Edison, NJ)
- …**Responsibilities** A day in the life of a **Contact Center Workforce Management (WFM) Staffing & Reporting Analyst ** at **Hackensack Meridian** ... 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR...of SQL and Google BigQuery. + Experience with extensive call center telephony systems, including IVR, CRM,… more
- Dartmouth Health (Lebanon, NH)
- Overview The Workforce Management Analyst works independently using workforce management tools to provide support and effective staff planning to deliver the ... level of service to patients within the Patient Service Center environment. The analyst must have a...resulting analysis to the management team. Responsibilities 1. Forecast call volumes with a high degree of accuracy: interval,… more
- Penn Medicine (Philadelphia, PA)
- …Arts or Science (Required) + And 3-5 years' Experience as a Workforce Analyst in a large (100+ seat) contact center environment, or equivalent (Required, 5 ... day. Are you living your life's work? **Job Title:** Workforce Analyst **Department:** Workforce Planning.... + Identify areas of concern and communicate to call center managers and supervisors for resolution.… more
- Hackensack Meridian Health (Edison, NJ)
- …of 1 year of experience in a Workforce Management role as a RTA or Analyst OR a current active Patient Access Center team member with at least 6 months ... serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst ** ,...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more
- Commonwealth Care Alliance (Boston, MA)
- **Why This Role is Important to Us:** The Workforce Management Analyst is responsible for the daily preparation and production of work volume and staffing ... opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for CCA Member… more
- AssistRx (Orlando, FL)
- …CRM and workflows. + Effective communication skills: written and interpersonal. + Understands call center KPI's and possesses strong analytical skills. + Ability ... for an associate, team, department and/or organization. Within this role, the Workforce Operations Analyst serves customers by identifying, analyzing, and… more
- Magellan Health Services (Maryland Heights, MO)
- …position is responsible for monitoring Care Management Center (CMC) service levels, call center activity, and resources on a real time basis ensuring service ... position will work closely with the leadership of the call center teams on optimization of Automatic... Workforce Management programs. General Job Information Title Workforce Planning Analyst Grade 21 Work Experience… more
- Rock Family of Companies (Detroit, MI)
- …about having the opportunity to become the best version of yourself. The Workforce Management Planning Analyst is responsible for performing capacity planning, ... Qualifications + Demonstrated experience in capacity planning staffing needs and forecasting call volumes + Experience with Workforce Management Software +… more
- Colgate-Palmolive (Overland Park, KS)
- …by type and reason codes. The role collaborates between Success Operations and the Call Center teams to ensure key performance indicators are maintained by ... join our global team! **JOB TITLE: Customer Experience Service Center (CXEC) Analyst Summer Intern LOCATION: Hybrid...experience in Hill's** + **Work with Success Operations and Call Center Leadership to lead one key… more
- Rock Family of Companies (Detroit, MI)
- …to become the best version of yourself. The Real-Time Workforce Management Analyst monitors and responds to real-time call volume and staffing to ensure ... real-time lead flow, inbound volume and forecasts, staffing levels, adherence and call queues + Respond to business performance metrics (volume/staffing) by working… more
- Stanford Health Care (Newark, CA)
- …+ Three (3) years of progressively responsible customer service responsibility, call center background or system reporting experience preferred + ... management analysis preferred **Required Knowledge, Skills and Abilities** + Familiarity with call center technologies and ability to run and analyze system… more
- M&T Bank (Williamsville, NY)
- **Overview:** Assists in analyzing Contact Center patterns, including volumes, trends, attrition rates, and productivities. Utilizes the analysis to forecast Contact ... Center workload and builds a scheduling plan to meet...each queue, while still maintaining service levels. + Monitor call out line and update scheduling software to reflect… more
- PennyMac (Agoura Hills, CA)
- …traffic, and workforce management across multiple divisions. The Senior Command Center Analyst will : + Develop requirements to optimize telephony systems ... through the complete mortgage journey. A Typical Day The Senior Command Center Technology Analyst will provide internal technical support across multiple… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... HealthIT Ent. Imaging App Solu **Job Summary:** As an Enterprise Imaging analyst , the individual would be primarily responsible for the full support of… more
- Trinity Health (Livonia, MI)
- …+ Familiarity with CVP scripting + Support after hours maintenance on Contact Center + Participate in on- call rotation including after-hours and weekends + ... Day Shift **Description:** Administration and Day-Two support of Cisco Contact Center Enterprise. Cisco Enterprise Contact Center Operations Support and… more
- Teleperformance USA (Warren, MI)
- …**Qualifications** + 90 days in current position (internal applicants) + 6 months of Call Center Operations or Workforce experience a must + Must ... required) + Information exchange with client and all their vendors in a virtual call center environment + Thrive as a team player in a fast paced, high energy,… more
- JPMorgan Chase (New York, NY)
- …the firm's Crisis Management structure, operating 24x7x365. The GSOC Analyst coordinates directly with other security, resiliency, and intelligence professionals, ... property, customer assets, stockholder interests, and the firm's reputation. The Analyst is responsible for monitoring, researching, reviewing, and analyzing data… more
- Jackson National Life Insurance Company (Lansing, MI)
- …Workday and apply through Jobs Hub._** **Job Purpose** **The Distribution Command Center Analyst monitors and evaluates business processes, skill and ... quantitative analysis on daily/weekly/monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. +… more
- Travelers Insurance Company (Seattle, WA)
- …$124,700.00 **Target Openings** 1 **What Is the Opportunity?** The Cybersecurity Operations Center Analyst is responsible for monitoring enterprise systems and ... performing incident responder in our 24x7x365 Security Operations Center (SOC). This is a shift-based, on- call ...deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... **Organization:** HealthIT CE Product Team **Job Summary:** The Senior Application Analyst will support the currently unmanaged software applications associated with… more
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