- Hackensack Meridian Health (Edison, NJ)
- …**Responsibilities** A day in the life of a **Contact Center Workforce Management (WFM) Staffing & Reporting Analyst ** at **Hackensack Meridian** ... 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR...of SQL and Google BigQuery. + Experience with extensive call center telephony systems, including IVR, CRM,… more
- LA Care Health Plan (Los Angeles, CA)
- Customer Solution Center Workforce Management Analyst I Job Category: Customer Service Department: Office of CSC Excellence Location: Los Angeles, CA, US, ... to achieve that purpose. Job Summary The Customer Solution Center Workforce Management (WFM) Analyst ...I is primarily responsible for real-time management of the call center queues, schedule maintenance and the… more
- US Bank (St. Louis, MO)
- …management, including reports that will be used for capacity planning within the call center . Performs various other administrative duties such as coordinating ... diploma or equivalent - One to two years of call center experience Preferred Skills/Experience - Good...an equal opportunity employer committed to creating a diverse workforce . We consider all qualified applicants without regard to… more
- Dartmouth Health (Lebanon, NH)
- Overview The Workforce Management Analyst works independently using workforce management tools to provide support and effective staff planning to deliver the ... level of service to patients within the Patient Service Center environment. The analyst must have a...resulting analysis to the management team. Responsibilities 1. Forecast call volumes with a high degree of accuracy: interval,… more
- Antech Diagnostics (Loveland, CO)
- …via the Support Enablement Team. The focus of this role is providing support to the Call Center Managers and Supervisors in the evaluation of calls and call ... **training** **and budget** **.** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on the Antech...working understanding of all job functions of the various call center teams + Responsible for interfacing… more
- Elevance Health (Cincinnati, OH)
- …real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization. Monitors call ... or Nashville, TN. Alternate locations will be considered. The ** Workforce Management Analyst ** monitors call ...diploma or equivalent and a minimum of 2 years call center operations experience; or any combination… more
- Hackensack Meridian Health (Edison, NJ)
- …of 1 year of experience in a Workforce Management role as a RTA or Analyst OR a current active Patient Access Center team member with at least 6 months ... serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst ** ,...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more
- ADP (Augusta, GA)
- …that planned FTE headcount supports the associate and client experience goals. + 2 years Call Center /Service Center experience A college degree is great but ... ADP is hiring a **Tactical Workforce Planning Analyst . This position can...and ensure forecast accuracy + Plans and monitors contact center operations and develops, monitors, and analyzes key performance… more
- AssistRx (Orlando, FL)
- …CRM and workflows. + Effective communication skills: written and interpersonal. + Understands call center KPI's and possesses strong analytical skills. + Ability ... for an associate, team, department and/or organization. Within this role, the Workforce Operations Analyst serves customers by identifying, analyzing, and… more
- LTCG (MN)
- …centralization and standardization of workforce management related issues across the Call Center and Telephonic businesses with the goal of reducing costs, ... and contributing to the efficiency of the Scheduling and Call Center teams by providing staffing requirements....last 3-6 months with a possibility of becoming permanent. WORKFORCE OPERATIONS ANALYST RESPONSIBILITIES * Maintains an… more
- Paylocity (Schaumburg, IL)
- …lines of business, time zones, and skills + Responsible for daily, weekly, and monthly call center reports which highlight call center performance ( ... Paylocity. Launch your career with us! Position Overview The Workforce Management Analyst administers the Workforce...School Diploma or Equivalent + 3 years of contact center experience analytics or workforce management. +… more
- Colgate-Palmolive (Overland Park, KS)
- …by type and reason codes. The role collaborates between Success Operations and the Call Center teams to ensure key performance indicators are maintained by ... join our global team! **JOB TITLE: Customer Experience Service Center (CXEC) Analyst Summer Intern LOCATION: Hybrid...experience in Hill's** + **Work with Success Operations and Call Center Leadership to lead one key… more
- Rock Family of Companies (Detroit, MI)
- …to become the best version of yourself. The Real-Time Workforce Management Analyst monitors and responds to real-time call volume and staffing to ensure ... real-time lead flow, inbound volume and forecasts, staffing levels, adherence and call queues + Respond to business performance metrics (volume/staffing) by working… more
- Stanford Health Care (Newark, CA)
- …+ Three (3) years of progressively responsible customer service responsibility, call center background or system reporting experience preferred + ... management analysis preferred **Required Knowledge, Skills and Abilities** + Familiarity with call center technologies and ability to run and analyze system… more
- BD (Becton, Dickinson and Company) (San Antonio, TX)
- …+ 1+ years customer support experience **Skills** + 1+ years' experience with call center /CRM metrics preferred + Salesforce / PowerBI experience preferred + ... a difference in our organization. The Real Time Operations Analyst , Workforce Management is a challenging role...Team Leaders in the setup and troubleshooting of the Call Monitoring System, SAP, Telecom and other systems +… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... Ent. Imaging App Solu **Job Summary:** As an Enterprise Imaging / AI Analyst , the individual would be primarily responsible for the full support of Enterprise… more
- Healthfirst (NV)
- …+ Participate in systems testing and validation for various systems including call center programs, SharePoint, Salesforce and other business-related programs + ... improve the overall operational efficiency of a business + Working experience with call center computer software applications such as Microsoft Office, SAS, SQL,… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... **Organization:** HealthIT CE Product Team **Job Summary:** The Senior Application Analyst will support the currently unmanaged software applications associated with… more
- Healthfirst (IN)
- …summarization of projects presented to various level audiences + Working experience with call center Workforce Management software, such as Verint (Impact ... + Prioritize and coordinate workflow for the team, is the point person for Workforce Effectiveness Team and coaches and instructs others as needed to increase bench… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... research. **Organization:** MCJCHV Administration 40 **Job Summary:** This Application Analyst will technically support Epic applications, specifically Epic Cogito… more
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