- Wells Fargo (Chandler, AZ)
- …analyze data and synthesize models to optimize workforce staffing. + Experience with call center workforce management tools (Aspect, Verint, IEX, ... will possess a strong understanding of workforce management , capacity planning/forecast modeling for operations, contact center... center and Fraud and Claims functions. The workforce management team works to support staffing… more
- American Airlines (Dallas, TX)
- …can work as a team to meet deliverables and quickly overcome obstacles * Previous call center workforce management or customer service administration ... contact centers and for the strategic planning and execution of the 24/7, worldwide Call Center operation. Core duties include delivering a world class customer… more
- Healthfirst (IN)
- …and summarization of projects presented to various level audiences + Working experience with call center Workforce Management software, such as Verint ... workflow for the team, is the point person for Workforce Effectiveness Team and coaches and instructs others as...improve and streamline performance based on analysis findings to Management + Responsible for the overall success of applicable… more
- H&R Block (CO)
- …would be even better if you also had ** **:** + Three years workforce management or call center experience. + Experience with Aspect, IEX, Blue Pumpkin ... related work experience. + One to two years call center experience, including workforce management experience or exposure. + Effective oral, written and… more
- CVS Health (Springfield, IL)
- …in a highly functioning call center environment. + Experience in Workforce Management systems including, but not limited to: Verint I360, Five 9, ... operational performance metrics by line of business to ensure call center metrics are met as well...Vendors, Verint Support Group, and other Workforce . Management teams to drive success and ensure call… more
- Huntington National Bank (Columbus, OH)
- …Workforce Management (WFM) Senior is responsible for overseeing and optimizing the call center 's workforce management processes, with a primary ... of all verticals Preferred Qualifications: + Certification in workforce management or call center operations (eg, CCWP, COPC, or equivalent) + Ability… more
- Zelis (Atlanta, GA)
- …communication skills, both verbal and written. * Strong knowledge of Call Center and Workforce Management terminology and standard KPIs including but ... of 2 to 4 years' experience in a Lead, Supervisor or Management role in a Call Center environment. * Previous financial services or healthcare services… more
- Chewy (Phoenix, AZ)
- …& application + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or ... utilization management , reporting, and analytics demonstrating understanding of contact center operations and workforce management principles. You will… more
- Legacy Parking Company (Atlanta, GA)
- …+ Team Leadership: + Manage and lead a team of call center agents, including hiring, training, and performance management . + Foster a positive ... to ensure agents are meeting performance goals. + Operations Management : + Oversee day-to-day call center...make data-driven decisions. + Experience with call center technology, including CRM systems and workforce … more
- KSA Integration LLC (Stafford County, VA)
- …center environment. + 2 years of supervisory experience in a call center . Position Responsibilities: + Understand the Workforce Management process and ... serve as a liaison between the CSRs and the Workforce Management team, handling change requests and...and move up to 25 pounds Working Conditions: + Call center environment + Flexible work schedule,… more
- Rush University Medical Center (Chicago, IL)
- …optimization, referring provider portals, telephony and related reporting and workforce management systems, call center systems, and capacity ... of Patient Access will oversee every aspect of patient access, including Capacity Management , Access (Contact) Center , Referral Management and partnerships… more
- General Dynamics Information Technology (Fairfax, VA)
- …Secret **Public Trust/Other Required:** None **Job Family:** Workforce Management **Skills:** Call Center Staffing,Microsoft Excel,Organizing ... field in a contact center environment + Experience with workforce management software (IEX, NICE, Avaya Workforce Platform, inContact preferred) +… more
- American Express Global Business Travel (Columbus, OH)
- …deliverables. * **Advanced Excel Skill Required** * **Knowledge of call center operations ( Workforce management /IEX)** **Location** Canada **The #TeamGBT ... metrics (AHT, Service Level, Occupancy, Utilization, etc.) + Should be aware of workforce Management concepts from Global WFM point of view (Weekly hours / VTOs… more
- Hackensack Meridian Health (Edison, NJ)
- …offer a hybrid schedule. **Responsibilities** A day in the life of a **Contact Center Workforce Management (WFM) Staffing & Reporting Analyst** at ... 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR...of SQL and Google BigQuery. + Experience with extensive call center telephony systems, including IVR, CRM,… more
- LA Care Health Plan (Los Angeles, CA)
- Customer Solution Center Workforce Management Analyst... (WFM) Analyst I is primarily responsible for real-time management of the call center ... Solution Center Workforce Management...the management of exceptions. Duties Real-time monitoring and management of call center queues; to… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS The Call Center Sales Manager oversees all aspects of our call center… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers… more
- Intellatriage (Brentwood, TN)
- …person will have oversight over the day-to-day operations of IntellaTriage's call center to ensure efficient and effective management of service levels and ... business. We are actively recruiting a talented Director of Call Center Operations to join our team.... Manage a team of supervisors to ensure appropriate workforce management , queue setting, and on-shift intervention… more
- Trinity Health (Ann Arbor, MI)
- …**Description:** This position is 100% onsite; there is no option to work remotely. A Call Center Operator may be the first line of communication for Trinity ... Health System's consumers and patients. Working in a call center environment, Call ...of departmental processes by providing input and feedback to management . Meet quality assurance requirements and other key performance… more
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