- Chewy (Richardson, TX)
- …business administration, finance, or statistics. + In Lieu of degree, minimum 3+ years call center Workforce Management experience in contact centers. ... **Our Opportunity:** As a Workforce Management (WFM) Scheduling Sr Analyst...performance activities/defects to related teams, operations through senior contact center leadership. + Provide guidance and support to junior… more
- Healthfirst (NY)
- …ensure optimal performance across multiple programs, sites and languages + Working experience with call center Workforce Management software such as ... engagement channels + Oversee and validate the creation and distribution of detailed workforce management reports, providing insights and guidance to all levels… more
- MetLife (Bridgewater, NJ)
- …month for office meetings Key Responsibilities * Executes the strategic Workforce Management business plan for all GCSO call centers, across four key ... WFM Support) * Delivers accurate interval/daily/monthly forecasts to position call center partners for success * Manage...management processes and procedures * Works closely with call center vendor partners, providing similar WFM… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …+ Bachelor's degree + Expert knowledge of call center technology, including call routing, workforce management , and call center telephony ... be responsible for facilitating all day-to-day activities of the call center operations and analyzing operational performance...Center Operations. + Responsible for ensuring all staffing workforce plans are in place for the leadership team… more
- Carrier (East Syracuse, NY)
- …facing role + 1+ years experience in analyzing data + 1+ years of experience with call center / workforce management systems + 1+ years of experience with ... center insights available. This individual will be accountable for core workforce management functions, including trend analysis, staff and hiring planning,… more
- Penn Medicine (Philadelphia, PA)
- …to foster transparency in PMAC + Industry Expertise: Keeps abreast of new trends in Workforce Management , call center operations, Quality, and training + ... track and analyze key performance drivers, providing proactive, solutions-oriented support to call center management + Ability to recognize, recommend,… more
- Henry Ford Health System (Detroit, MI)
- …(Epic preferred) and MyChart technical functionality. + Knowledge of call center technology as workforce management , scheduling builds and protocols, ... a healthcare setting with progressively increasing responsibility required. + Knowledge of call center operations. + Knowledge of complex telephony. + Knowledge… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
- Mass Markets (Wichita, KS)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- PPL Corporation (Cumberland, RI)
- …efficiencies and performance for the end-to-end process within the call center . Responsibilities + Assist with the management of transition services ... + Assist with the management of transition services agreements for the RI Call Center ensuring performance, customer and regulatory metrics are being met +… more
- State of Massachusetts (Everett, MA)
- …engaged. We encourage you to apply and identify your strengths in these areas. The Call Center Representative is an integral part of the Office of Educator ... "ticket" notifications, and requests for Licensure stakeholders and districts. The Call Center Representative utilizes organizational and communication skills,… more
- Robert Half Office Team (East Syracuse, NY)
- …for ensuring the efficient and effective operation of the Crisis Services call center . They will oversee the scheduling and management of call ... Description We are seeking a Call Center Manager to join our...volume data to determine appropriate staffing levels, and supports workforce wellness initiatives. Responsibilities: . Analyze contact center… more
- Savers | Value Village (El Paso, TX)
- …of call center technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention to detail + Excellent ... ** Call Center Supervisor** **Candidates** **must be located in El Paso, TX** **Summary:** Reporting to the Operations Manager, this individual provides front… more
- CVS Health (Scottsdale, AZ)
- …more personal, convenient and affordable. **Position Summary:** CVS is recruiting for a Contact Center Call Routing engineer to be part of a team of ... an impact by: + Designing and supporting complex contact center solutions and call routing that incorporate...with a focus on collaboration across IT, systems, and workforce management teams. + Ability to adapt… more
- Providence (Renton, WA)
- **Description** ** Call Center Analyst \*Remote * Candidates residing in AK, WA, MT, OR, CA, TX or NM are encouraged to apply.** The Workforce Planner Analyst ... combination of education and experience + 2 years of workforce management experience + 1 year of...qualifications:** + Minimum of one year of Customer Service Call Center experience in Healthcare or Information… more
- City of New York (New York, NY)
- …(PMS), City Human Resource Management System (CHRMS), Remedy and others. The FISA Call Center (FMS/PIP Help Desk) Deputy Director will: - Manage the Call ... Finesse and Egain Reporting Tool. - Generate administrative and management reports related to call center...opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free… more
- Tractor Supply Company (Brentwood, TN)
- …call routing, contact channels, types of customer transactions/interactions, workforce management , reporting, performance measurements, quality initiatives, ... Manager, Learning & Performance ( Call Center ) **Overall Job Summary** This...and ongoing learning and performance needs of frontline CSC Management and Contact Center representatives; recommend appropriate… more
- American Red Cross (Louisville, KY)
- …growth, learning, and succeeding. **The Ideal candidate will reside within 50 miles of the call center as need to be in office as required.** **_WHERE YOUR ... good._** We are committed to the diversity of our workforce and to delivering our programs and services in...with sufficient bandwidth and speed to support the contact center and case management applications and tools.… more
- Extra Space Storage (Midvale, UT)
- …sales conversion by focusing on productivity, quality, and customer experience. Performs day-to-day call center team management functions, while focusing on ... Job Summary In partnership with the Call Center Director, the Sales Manager...**Education and Experience** . Bachelor's degree in business administration, management , or marketing preferred. . Three years of supervisory… more
- ManpowerGroup (Mesa, AZ)
- …and technology solutions?is seeking an?Inbound Customer Service Rep?to join their team. As an Inbound Call Center Rep, you will be part of the Call ... Center ?supporting the Customer Service Reps. The ideal candidate will have Inbound Call Center and ?Inbound Customer Service?which will align successfully in… more
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