- Usaa (Charlotte, NC)
- …including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management . Uses ... including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management .… more
- Providence Health and Services (Gresham, OR)
- Description RN Educator - Critical Care, Providence Portland Medical Center . This is a full time position, offering 36 hours per week. The work schedule is ... of care delivery promote evidence-based practice and are designed to support the management of productivity targets within a context of constant change in patient… more
- Providence Health and Services (Portland, OR)
- Description Providence Portland Medical Center has a fantastic opportunity for a RN Manager within the Inpatient Surgical Oncology Unit. This is a full-time, exempt, ... simply valued - they're invaluable. Join our team at Providence Portland Medical Center and thrive in our culture of patient-focused, whole-person care built on… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …diversified customer care organization + Expert operational knowledge of call center telecommunications, workforce management , and quality management ... Position Information Functional TitleSr. Manager, Customer Care ( Call Center ) Recruitment Category TypeStandard Functional CategoryCustomer Service GradeGS.18… more
- Motion Recruitment Partners (West Des Moines, IA)
- Workforce Management Analyst/ Call Center WEST DES MOINES, Iowa **Hybrid** Contract $46.53/hr - $52.43/hr Outstanding long-term contract opportunity! A ... well-known Financial Services Company is looking for a Workforce Management Analyst/ Call Center in West Des Moines, IA (Hybrid). Work with the brightest… more
- Fiserv (Omaha, NE)
- …risks, and change controls. + Coordinate cross-functional workstreams with call center operations, workforce management , business analysis, and IT to ... projects. + 3+ years of experience in call center and customer care operations management + Transformational program experience with workforce … more
- Liberty Bank (Middletown, CT)
- …knowledge of call center operations, performance metrics, and workforce management tools (experience with Genesys or similar platforms preferred). + ... management , scheduling, or a related role in a call center or customer service environment. +...Familiarity with real-time adherence tracking and call center analytics tools. + Knowledge of workforce … more
- Marriott (Bethesda, MD)
- …FinOps principles and cloud/SaaS license optimization strategies. Exposure to managing call center software suites (eg, workforce management , call ... over all software titles used by onsite, remote, and partner company agents within the call center environment. Partner with HAM Managers to ensure that new hire… more
- Mass Markets (Wichita, KS)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.… more
- Mass Markets (Mesilla, NM)
- …experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... and performance management + Monitor and improve call center metrics, productivity, and service quality...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals… more
- Mass Markets (Las Cruces, NM)
- …position are highly motivated, energetic, and dedicated. Required + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... of accountability, continuous improvement, and high performance. + Oversee workforce management , including scheduling and performance goal...service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... motivated individual and possess excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a… more
- City of New York (New York, NY)
- …Training is recruiting one (1) Administrative Staff Analyst NM to function as Director of Call Center Operations who will: - Direct the daily operation of the ... DSS OPPT Call Center staff and information systems to...and resources. Make recommendations to OPPT and FIA executive management on interpretation and implementation of policies and procedures… more
- Mass Markets (Wichita, KS)
- …ideal for individuals with prior experience in customer service leadership, supervision, or call center management . You'll be responsible for the ... fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.… more
- Antech Diagnostics (Loveland, CO)
- …relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech Customer ... empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing,… more
- ABM Industries (Chicago, IL)
- **Overview** **Job Summary Details:** We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team. As a Call ... to our customers. The ideal candidate will have a strong background in call center operations, excellent communication skills, and a commitment to achieving… more
- Mass Markets (Wichita, KS)
- …throughout the organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in a management role. + Associate's degree or ... + Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). + Experience with call center tools and KPI/SLA management . + Conflict resolution… more
- Centene Corporation (Denver, CO)
- …to exceed quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill ... + Build effective workforce through identification of key characteristics for call center roles; actively engage in recruiting activities, and active… more
- Kaleida Health (Buffalo, NY)
- …equity and inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time ... **Director of Call Center ** **Location:** **Larkin Bldg @...expanding access and after-hours care, and creating a scalable workforce model. It also serves as a key driver… more
- New York State Civil Service (Albany, NY)
- …relating to TAP and other applicable programs.7. Monitor the operation of the Communication Center using workforce management software to avoid backlogs and ... NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 2 Occupational Category Other Professional Careers Salary Grade NS… more
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