- USAA (Colorado Springs, CO)
- …to Fraud Detection, Investigations, or Recovery Operations (Excluding Fraud Call Center), Regulation E/Z Disputes, Anti-Money Laundering (AML)Experience identifying, ... more
- First Community Services (Killeen, TX)
- …maintenance, upgrade, transition, operation and improvement * Constructing, interpreting and monitoring test plans to verify correct operation of completed systems ... more
- HUB International (Irving, TX)
- …standardize communication processes. Duties include utilizing the tracking system, reports, and call monitoring tools. Requires a working knowledge of Windows ... more
- Bank OZK (Cumming, GA)
- …service skills, and adherence to policies and procedures through reoccurring side-by-side call monitoring . + Leads monthly touch base meetings with agents ... more
- Atlantis Casino Resort Spa (Reno, NV)
- …Responsible for weekly scheduling and payroll. + Responsible for oversight of the weekly call monitoring program, ensuring each agent is shopped twice weekly and ... more
- Molina Healthcare (Columbus, OH)
- …reporting; and developing quality guidelines and procedural manuals. **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center ... more
- CVS Health (Downers Grove, IL)
- …and monthly reports to leadership. + Continually assess training needs through reporting and call monitoring . + Ensure that all call center performance and ... more
- Mass Markets (Tampa, FL)
- …and processes to monitor the quality and effectiveness of collections activities, including call monitoring , audits, and compliance reviews. + Identify areas for ... more
- AECOM (Fairfax, VA)
- …better world. Join us. **Job Description** **AECOM** is seeking Onsite Traffic Monitoring Operator(s) located in Fairfax, VA. The 12-hour shifts for the position(s) ... more
- AECOM (Indianapolis, IN)
- …a Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... more
- AECOM (Atlanta, GA)
- …deliver a better world. Join us. **Job Description** **AECOM** is seeking Traffic Monitoring Operator(s) located in Atlanta, GA. The shift hours available for the ... more
- Everon (Irving, TX)
- …and inbound alarm call backs. + Receiving inbound calls related to alarm call back inquires. + Monitoring & responding to alarm signals sent by life-safety ... more
- AltaGas (Springfield, VA)
- …Quality Assurance (QA)Specialist will enhance the competencies of individual employees by monitoring and evaluating both internal and external Call Center ... more
- Transdev (New Carrollton, MD)
- …trends and data for regular performance reports. + Manage and improve call center performance through performance monitoring , problem resolution, system audits ... more
- Robert Half Office Team (Bloomfield, CT)
- …to standard procedures and processes * Meet department performance metrics, including call handling and quality monitoring * Maintain regular attendance and ... more
- TEKsystems (Grand Rapids, MI)
- …customer service. Responsibilities: + Team Leadership: Recruit, train, and manage call center staff. + Performance Monitoring : Evaluate staff performance ... more
- Needham Bank (Needham, MA)
- …queues in order to deliver a superior customer experience. This position provides call monitoring , coaching, analysis and actionable insights to the department ... more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... more
- Cardinal Health (Columbus, OH)
- …of the Quality Assurance Analyst is to deliver high quality service through call monitoring of incoming and outgoing patient, provider, and client calls. ... more
- Queen's Health System (Honolulu, HI)
- …of the Medical Director, Lead Anesthesia Technician and Certified Anesthesia Monitoring Technicians, provides hemodynamic and physiological monitoring assistance ... more
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