- PNC (Brock, NE)
- …responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems, and ensuring redundancy, fault tolerance, and ... related field. 2. Proven experience with IPC trading environments and Verint Call Recording solutions. 3. Strong understanding of call center operations and… more
- Antech Diagnostics (Loveland, CO)
- …call quality processes, call monitoring process, and will use our call recording analytical platform to identify opportunities for efficiency and quality ... existing call monitoring processes and migrate forms to the call recording platform + Analyzes incoming calls to identify low-quality and high-quality calls… more
- TEKsystems (Omaha, NE)
- …calls, logging call attempts, document information within orders as necessary, recording call results Accept assigned orders Prioritize and collate new ... would apply to this job Other duties as assigned Call volumes and handle times will vary depending on...process but it is back to back calls. Skills Call center, Customer service, Data entry, Insurance, Survey, Service,… more
- TEKsystems (Omaha, NE)
- …calls, logging call attempts, document information within orders as necessary, recording call results + Accept assigned orders + Prioritize and collate ... minimum requirements as outlined in Production/Incentive Plan + Maintain service level agreements Call volumes and handle times will vary depending on the types of… more
- TEKsystems (Omaha, NE)
- …calls, logging call attempts, document information within orders as necessary, recording call results Prioritize and collate new orders into current caseload ... be able to work these hours Skills & Qualifications + MUST have call center experience (medical/healthcare experience would be helpful but not required.) +… more
- Keystone Collections Group (Irwin, PA)
- …professional voice and manner + Basic computer skills and experience with tracking and recording call information as well as updating profiles / accounts + ... Job Summary Call Center Representatives for our Taxpayer Service department...an equivalency certificate (GED) + Previous experience in a call center preferred + Bilingual with Spanish is a… more
- Houston Methodist (Katy, TX)
- …or related health care operational environment + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) +… more
- Lenovo (Morrisville, NC)
- …such as Interactive Voice Response/IVR, Voice Recognition Unit/VRU, Telephony Integration/CTI, Automatic call Distribution/ACD, Call Recording , Call ... technologies such as Interactive Voice Response/IVR, Voice Recognition, Telephony Integration/CTI, Automatic call Distribution/ACD, Call Recording , Call … more
- Trinity Health (Syracuse, NY)
- …+ Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + ... Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) + Cisco Expressway + Cisco UCS (Computing Infrastructure for … more
- Intuit (Mountain View, CA)
- …of call center technologies - things like phone systems, CRM software, call recording systems, etc. + Strong Communication skills - Ability to communicate ... and monitor key performance indicators and service level agreements related to call quality, customer satisfaction, first call resolution, average handle time,… more
- HTC Global Services Inc (Troy, MI)
- …including ( call monitoring, live monitoring, web surveys, transcription, and call recording evaluations). + Track and identify reoccurring problems and ... forms. + Provide daily feedback to the leadership team. + Utilize call recording system (Avaya) daily. + Delivers detailed feedback based on assessment reviews.… more
- Municipality of Anchorage (Anchorage, AK)
- …to customer needs. Provides support for Next Generation 911 (NG 911) and associated call recording services and equipment. Supports non-emergency call ... recording . Supports emergency alerting, paging, and scripting. Decommission and recycle/dispose of legacy equipment. Data centers build out. Mobile WiFi (MIFI) Cradlpoint. Perform other required duties as assigned. Minimum Qualifications / Substitutions /… more
- PNC (Pittsburgh, PA)
- …preferred: * Genesys Cloud * IVR * Microservices * API's * Verint * NICE * Call Recording * Telephony The positions does require occasional on call ... the L2 support team, participate in off hrs on call support on a rotational basis for production systems....rotational basis for production systems. + Experience with on call support for triaging problems, coordinating with various support… more
- UCLA Health (Los Angeles, CA)
- … managero Cisco IPCC Expresso H323/SIP* Experience working with integrations like Mindful ( call back) & Calabrio ( call recording ). * Experience working ... and troubleshooting contact center backbone infrastructure. * Experience with designing call trees and telephony scripts. * Hands-on experience working with Cisco… more
- State of Massachusetts (MA)
- …development, business analysis, etc.) * Familiarity with contact center systems (phones, IVRs, Call recording etc.) and contact center applications such as Five9 ... (Contact Center as a Service) platform for services such as - Automatic call distribution (ACD), interactive voice response (IVR), Call recordings, Self Service… more
- Intuit (Mountain View, CA)
- …of call center technologies - things like phone systems, CRM software, call recording systems, etc. + 10+ years experience building ML models utilizing ... (NLP) models using large language models (LLMs) like GPT-3 to analyze call center conversation transcripts and identify key themes, topics, and sentiment +… more
- American Electric Power (Gahanna, OH)
- …Strong knowledge and experience with SBC technologies (Oracle) + Strong understanding of call recording systems (Nice) + Strong E911 experience + Good knowledge ... Microsoft Teams Voice + 5+ years of experience managing large call manager telephony environments + Strong experience withVoice/VoIP managementtools and processes… more
- PNC (Pittsburgh, PA)
- …Technologies such as IVR, Call Routing, Agent Desktop, Workforce management, and/or Call recording - Prior experience with Genesys Cloud's CCaaS solution. - ... related to accommodation requests will not receive responses. Applicants may also call ### and say "Workday" for accommodation assistance. All information provided… more
- CVS Health (Buffalo Grove, IL)
- …Aspect, Intradiem, Mattersight, Moxie, Nice, Verba, and Verint applications for call /desktop recording and quality management, contact center reporting, and ... impact by:** + Monitoring and supporting contact center technologies such as recording , reporting, workforce management and AI capabilities + Planning and executing… more
- Citigroup (Johnson City, TN)
- …+ Partner with Ops and Client Experience teams on overall customer experience through call recording , survey analysis and call flow evaluation. + Identify ... and partner with key stakeholders to implement new experiences. + Act as a point of contact and liaison between vendors and required business areas for the implementation of activities to ensure accurate communication to clients. + Ensure creation of project… more