- Jeffrey A. Wilbur Plumbing, Heating & Air (Mechanicsburg, PA)
- …and functions to the homeowner. Perform required documentation for each call , recording recommendations, repairs, accurate readings, and observations. Have ... client sign necessary paper work and collect payments as directed. Preferred Qualifications & Skills: Must be proficient in all aspects of installation from start to finish of all HVAC systems. Must have a good working knowledge of our products and services… more
- Ochsner Health System (Cecilia, LA)
- …radiation requirements * Ability to work flexible schedule (eg 24/7, weekend, holiday, on call availability). Job Duties * Assist the team in patient setup and prep ... interventions to ensure accurate billing and charge capture * Operates monitoring and recording devices and other cath lab equipment needed to perform diagnostic and… more
- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... strategic integrations and automation. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and… more
- Guthrie (Sayre, PA)
- …to Tapit Nova call accounting system, Avaya IP Office, Xima Reporting & Call Recording , Avaya Call Pilot, Avaya CS1000 PBX, Avaya Communication Manager ... including but not limited to Avaya IP Office, Xima Reporting & Call Recording , Skype/Teams for Business Conferencing. etc. 5. Work directly with Network team… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... and support for contact center operations. This position monitors call volume trends, agent performance, and schedule adherence to...degree **EXPERIENCE** + Three years of experience in a call center operation to include two years in quality… more
- ICF (Reston, VA)
- …center platforms + Troubleshoot issues related to voice, IVR, ACD, agent softphones, call routing, recording , surveys, and reporting + Support agent desktop ... environments (softphones, browser-based tools, screen pops) + Diagnose call quality issues (latency, jitter, packet loss) in collaboration with network and telecom… more
- WSP USA (Costa Mesa, CA)
- …keen eye for detail in reviewing data. + Proficiency with QA software tools, call recording platforms, and reporting systems. + Ability to manage multiple ... be able to lift, carry, walk, and stand. + Vision for reading, recording , and interpreting information. + Frequent speech communication, hearing and listening to… more
- Verint Systems, Inc. (Augusta, ME)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Regions Bank (Charlotte, NC)
- …for embedding softphones into internal applications or CRMs. + Hands-on experience with Call Recording encryption, retention policies, and secure storage in S3. ... Hours of Operation configuration. + Strong understanding of Contact Lens, call analytics, sentiment analysis, and real-time monitoring capabilities. + Understanding… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …+ Understanding of Customer Relationship Management System (Salesforce or similar) and Call Recording tools. + Strong Cisco routing and switching knowledge ... point for existing production voice network, including after normal business hours on- call as needed + Ensure voice network availability and performance. + Assist… more
- Cognizant (Foster City, CA)
- …AD, Okta) and enforce MFA/Conditional Access. . Ensure compliance with **E911** , call recording , and retention policies. . Apply security best practices for ... or similar. + Manage **voice services** : dial plans, number assignments, call routing, PSTN connectivity, and SBC configurations. + Configure and maintain **meeting… more
- IHG (Atlanta, GA)
- …+ Voice technologies (eg Genesys, IVR, CTI integration, Chat and automated response) + Call recording platforms (eg Verint) + Voice Protocols: T1 & E1 ISDN ... highly complex solution resolution, and responsible for root cause analysis (may involve on call rotation). **What we need from you** + Experience - 7+ years of… more
- University of Utah (Salt Lake City, UT)
- …the setup and configurations of several Unified Communications systems, including Avaya, call recording , Centrex, Microsoft Teams, and voicemail and future ... campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with… more
- MUFG (Tempe, AZ)
- …: Both knowledge and experience with IPC Turret, Cisco WebEx Contact Center, NICE, Calabrio Call Recording and ServiceNow are a plus **What You Are Good At:** + ... Vulnerability Management, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- UIC Government Services and the Bowhead Family of Companies (San Diego, CA)
- …microservice clusters. + Configure SIP trunks, SBCs, dial plans, IVRs, queues, call recording , voicemail services, and conferencing features. + Provision and ... SIP endpoints, including Cisco SIP phones, Poly/Polycom, and Yealink. + Implement call flows, auto-attendants, queueing, callback, and ACD routing logic. **E911 /… more
- UPMC (Pittsburgh, PA)
- …auditing, or sales and customer service). + Ability to learn voice analytics platform, call recording platform, and auditing technology. + Ability to learn data ... does this by programing assessments via our voice analytics platform, conducting call evaluations, reporting on call trends and customer surveys. Additionally,… more
- The Cigna Group (St. Louis, MO)
- …CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording , Workforce Management, and Quality Assurance for multi-channel ... center projects from an architecture and design perspective including call routing, multi-platform contact centers, inbound/outbound self-service/queuing and applications,… more
- HCA Healthcare (Nashville, TN)
- …of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/ call recording , reporting/analytics, speech analytics, video, and WFM ... management, performance, and stability. Develops and modifies complex UCCE call flows/scripts Assists in performing research on contact center applications,… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage customer-facing… more
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