- Crown Health Care Laundry Services (Flowood, MS)
- …and procedures and specific instruction from the LDM; Receiving customer calls for service, recording the nature of the call , and satisfying the requests of the ... neat and orderly fashion, collection and transportation of soiled linen, accurate recording inventories and quantities of linen, and organizing and cleaning the… more
- Eclaro (Brooklyn, NY)
- …information with patient. Examines patients by conducting physical examinations and recording results. Takes or orders specimens, smears, blood tests, X-rays, and ... treatments, and patient response to treatment and medication. Conducts sick call by evaluating patient condition, determining restrictions of patient activities… more
- PNC (Brock, NE)
- …responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems, and ensuring redundancy, fault tolerance, and ... related field. 2. Proven experience with IPC trading environments and Verint Call Recording solutions. 3. Strong understanding of call center operations and… more
- The Goodyear Tire & Rubber Company (AR)
- …+ Excellent analytical skills. + Excellent customer service skills. + Ability to use call recording and quality assurance software. + Must have basic computer ... Provide leadership support and direction to the designated shift within the call center. Responsible for managing the performance, development and overall employee… more
- Keystone Collections Group (Irwin, PA)
- …professional voice and manner + Basic computer skills and experience with tracking and recording call information as well as updating profiles / accounts + ... Job Summary Call Center Representatives for our Taxpayer Service department...an equivalency certificate (GED) + Previous experience in a call center preferred + Bilingual with Spanish is a… more
- Sharp HealthCare (San Diego, CA)
- …technology such as Automatic call Distribution Systems, Workforce Management and call recording systems. + Able to follow strict timelines and manage ... - 8 Hour Shift **Additional Shift Information:** **Weekend Requirements:** As Needed **On- Call Required:** No **Hourly Pay Range (Minimum - Midpoint - Maximum):**… more
- Hackensack Meridian Health (Edison, NJ)
- …extensive call center telephony systems, including IVR, CRM, WFM, speech analytics, call recording , etc. + Experience with cloud based AI/ML platforms If you ... and plan with a high degree of accuracy: interval, daily and monthly, quarterly call volumes, handle times, and SLAs. + Create, modify and maintain forecast models… more
- Trinity Health (Livonia, MI)
- …mission, vision, goals, and values of Trinity Health. ADDITIONAL KNOWLEDGE of Verint Call Recording , eGain Analytics and SPOK is a plus **Our Commitment ... center applications to meet specific business needs. Set up call routing rules, IVR (Interactive Voice Response) systems, and...not limited to, the following:** + Scripting for UCCE call routing and Call Handlers, Configure dialed… more
- DriveTime (Tempe, AZ)
- …- Genesys CX preferred. + Outbound Campaign Dialer - Genesys CX preferred. + Call Recording and Analytics - Genesys CX preferred. + Contact Center Reporting ... of business to provide support, guidance, and updates on call center activities. In summary, this role will require...Voice Response) - Genesys CX preferred. + ACD (Automatic Call Distribution) Call Routing - Inbound and… more
- State of Minnesota (St. Paul, MN)
- …and chat services to customers. Experience using Calabrio services including Call Recording and Calabrio Workforce Management. Experience communicating financial ... **Minimum Qualifications** Three (3) years of professional experience in a call center environment providing customer service related to employee and/or government… more
- UCLA Health (Los Angeles, CA)
- … managero Cisco IPCC Expresso H323/SIP* Experience working with integrations like Mindful ( call back) & Calabrio ( call recording ). * Experience working ... and troubleshooting contact center backbone infrastructure. * Experience with designing call trees and telephony scripts. * Hands-on experience working with Cisco… more
- Concentrix (FL)
- …skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording , quality, ACD Email, Web ... Messaging and SMS + Experience working with AWS, Google Cloud, AI and ML, and Generative AI + Knowledge of other contact center platforms and VoIP protocols ( AWS Connect) a plus + Experience interacting with customers, senior-level personnel (potentially up… more
- Capgemini (Chicago, IL)
- …menus users agent skills supervisors hours of operations teams queue and other messaging call recording services email chat and other components of a customer ... applications. **Required Skills** + Candidate should be proficient in call flow design in Contact Studio scripting and REST...call center platform build. + Digital first and Embedded… more
- Levi, Ray & Shoup, Inc. (Springfield, IL)
- …s8500, s8300 servers and software VOIP media gateways, Avaya Modular Messaging, CXM Call Recording , ECAS Call Accounting, Spectralink wireless VOIP phones, ... network protocols TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP, Avaya Call Center software and reporting tools, and experience in test and development of… more
- Regions Bank (Atlanta, GA)
- …(VOIP)/ Session Initiation Protocol (SIP) + Experience with leased lines and call recording applications + Experience with PowerShell and Hypertext Markup ... implements and provides daily technical support and maintenance for all call center applications + Troubleshoots system issues, determines root cause, repairs,… more
- Morgan Stanley (Alpharetta, GA)
- …of end-to-end connectivity of Contact Center technologies: IVR, CTI/Intelligent Routing, Call Recording , Workforce Management, Analytics and Reporting. Candidate ... should have vast experience working with design and implementation of IVR call flows and service integration supporting various line of businesses including… more
- OneMain Financial (Baltimore, MD)
- … call centers, branches corporate sites. This includes inbound/outbound dialing, call recording , and dialer/IVR functions. This leadership role will be ... and escalations. + Build strategic relationships with key OMF partners, across call center and branch operations. REQUIRED SKILLS & JOB QUALIFICATIONS + Minimum… more
- CVS Health (Buffalo Grove, IL)
- …Aspect, Intradiem, Mattersight, Moxie, Nice, Verba, and Verint applications for call /desktop recording and quality management, contact center reporting, and ... impact by:** + Monitoring and supporting contact center technologies such as recording , reporting, workforce management and AI capabilities + Planning and executing… more
- Insight Global (Evansville, IN)
- … centers, branches, and corporate sites, including functions such as inbound/outbound dialing, call recording , and dialer/IVR. As part of the Network & ... Communications team, this role involves close collaboration with infrastructure engineering, product delivery lanes, enterprise architecture, and multiple business departments. Key responsibilities include planning and leading the deployment of enterprise… more
- Insight Global (Evansville, IN)
- …centers, branches, and corporate sites, including functions such as inbound/outbound dialing, call recording , dialer/IVR, and other voice servicing functions. A ... significant part of this role involves developing technology strategies, particularly shifting to cloud servicing. The position is part of the Network & Communications team within Technology and involves close collaboration with infrastructure engineering,… more
Related Job Searches:
Call,
Call Recording Engineer,
Call Recording Technician,
Nice Call Recording,
Recording