- PNC (Brock, NE)
- …responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems, and ensuring redundancy, fault tolerance, and ... related field. 2. Proven experience with IPC trading environments and Verint Call Recording solutions. 3. Strong understanding of call center operations and… more
- US Tech Solutions (Newark, NJ)
- …measures to improve overall Customer Experience. + Leverage NICE system reporting and call recording tools to optimize call centre operations, employee ... to improve overall Customer Experience. + Leverage NICE system reporting and call recording tools to optimize call centre operations, employee performance… more
- Antech Diagnostics (Loveland, CO)
- …call quality processes, call monitoring process, and will use our call recording analytical platform to identify opportunities for efficiency and quality ... existing call monitoring processes and migrate forms to the call recording platform + Analyzes incoming calls to identify low-quality and high-quality calls… more
- Keystone Collections Group (Irwin, PA)
- …professional voice and manner + Basic computer skills and experience with tracking and recording call information as well as updating profiles / accounts + ... Job Summary Call Center Representatives for our Taxpayer Service department...an equivalency certificate (GED) + Previous experience in a call center preferred + Bilingual with Spanish is a… more
- Intuit (Mountain View, CA)
- …of call center technologies - things like phone systems, CRM software, call recording systems, etc. + Strong Communication skills - Ability to communicate ... and monitor key performance indicators and service level agreements related to call quality, customer satisfaction, first call resolution, average handle time,… more
- CVS Health (Springfield, IL)
- …collaboration with Clinical operational leaders, enterprise business partners, Telecom Voice, Call Delivery Solutions, Call Recording Solutions, system ... operational performance metrics by line of business to ensure call center metrics are met as well as driving...will be accountable for achieving the operational targets for call center and back office service performance, ensuring operational… more
- Hackensack Meridian Health (Edison, NJ)
- …extensive call center telephony systems, including IVR, CRM, WFM, speech analytics, call recording , etc. + Experience with cloud based AI/ML platforms If you ... and plan with a high degree of accuracy: interval, daily and monthly, quarterly call volumes, handle times, and SLAs. + Create, modify and maintain forecast models… more
- Municipality of Anchorage (Anchorage, AK)
- …to customer needs. Provides support for Next Generation 911 (NG 911) and associated call recording services and equipment. Supports non-emergency call ... recording . Supports emergency alerting, paging, and scripting. Decommission and recycle/dispose of legacy equipment. Data centers build out. Mobile WiFi (MIFI) Cradlpoint. Perform other required duties as assigned. Minimum Qualifications / Substitutions /… more
- DriveTime (Tempe, AZ)
- …- Genesys CX preferred. + Outbound Campaign Dialer - Genesys CX preferred. + Call Recording and Analytics - Genesys CX preferred. + Contact Center Reporting ... of business to provide support, guidance, and updates on call center activities. In summary, this role will require...Voice Response) - Genesys CX preferred. + ACD (Automatic Call Distribution) Call Routing - Inbound and… more
- State of Minnesota (St. Paul, MN)
- …and chat services to customers. Experience using Calabrio services including Call Recording and Calabrio Workforce Management. Experience communicating financial ... **Minimum Qualifications** Three (3) years of professional experience in a call center environment providing customer service related to employee and/or government… more
- UCLA Health (Los Angeles, CA)
- … managero Cisco IPCC Expresso H323/SIP* Experience working with integrations like Mindful ( call back) & Calabrio ( call recording ). * Experience working ... and troubleshooting contact center backbone infrastructure. * Experience with designing call trees and telephony scripts. * Hands-on experience working with Cisco… more
- Concentrix (FL)
- …skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording , quality, ACD Email, Web ... Messaging and SMS + Experience working with AWS, Google Cloud, AI and ML, and Generative AI + Knowledge of other contact center platforms and VoIP protocols ( AWS Connect) a plus + Experience interacting with customers, senior-level personnel (potentially up… more
- Intuit (Mountain View, CA)
- …of call center technologies - things like phone systems, CRM software, call recording systems, etc. + 10+ years experience building ML models utilizing ... (NLP) models using large language models (LLMs) like GPT-3 to analyze call center conversation transcripts and identify key themes, topics, and sentiment +… more
- ARA Diagnostic Imaging (Austin, TX)
- …role in this position is essential + Knowledge of electronic health records systems, call recording and screen capture software and standard metrics for call ... combination of education and experience. Minimum five years of healthcare and/or call center experience; at least three years supervisory experience preferably in a… more
- Capgemini (New York, NY)
- …menus users agent skills supervisors hours of operations teams queue and other messaging call recording services email chat and other components of a customer ... applications. **Required Skills** + Candidate should be proficient in call flow design in Contact Studio scripting and REST...call center platform build. + Digital first and Embedded… more
- Levi, Ray & Shoup, Inc. (Springfield, IL)
- …s8500, s8300 servers and software VOIP media gateways, Avaya Modular Messaging, CXM Call Recording , ECAS Call Accounting, Spectralink wireless VOIP phones, ... network protocols TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP, Avaya Call Center software and reporting tools, and experience in test and development of… more
- Morgan Stanley (Alpharetta, GA)
- …of end-to-end connectivity of Contact Center technologies: IVR, CTI/Intelligent Routing, Call Recording , Workforce Management, Analytics and Reporting. Candidate ... should have vast experience working with design and implementation of IVR call flows and service integration supporting various line of businesses including… more
- OneMain Financial (Baltimore, MD)
- … call centers, branches corporate sites. This includes inbound/outbound dialing, call recording , and dialer/IVR functions. This leadership role will be ... and escalations. + Build strategic relationships with key OMF partners, across call center and branch operations. REQUIRED SKILLS & JOB QUALIFICATIONS + Minimum… more
- CVS Health (Buffalo Grove, IL)
- …Aspect, Intradiem, Mattersight, Moxie, Nice, Verba, and Verint applications for call /desktop recording and quality management, contact center reporting, and ... impact by:** + Monitoring and supporting contact center technologies such as recording , reporting, workforce management and AI capabilities + Planning and executing… more
- OneMain Financial (Baltimore, MD)
- … centers, branches, and corporate sites. This includes inbound/outbound dialing, call recording , dialer/IVR functions, and other voice servicing functions. ... Technology strategy development, in particular with a shift to cloud servicing, is a significant part of this role. This position will be part of Network & Communications team within Technology and partners closely with infrastructure engineering, product… more
Related Job Searches:
Call,
Call Recording Engineer,
Call Recording Technician,
Nice Call Recording,
Recording