- Robert Half Office Team (East Syracuse, NY)
- …and Distributors is an asset * Knowledge of Switchboard Operations for efficient call routing * Experience in Triage to prioritize customer issues effectively ... Description We are on the lookout for a diligent Call Center Representative - ENT to join our team....term contract employment opportunity in the industry. As a Call Center Representative - ENT, your primary tasks will… more
- Bank OZK (Little Rock, AR)
- …Essential Job Functions + Monitors, analyzes, and recommends appropriate modifications to call routing , agent script flow, and data capture utilizing system(s). ... Job Purpose & Scope Implements and supports Call Center solutions with a focus on the...guidelines. Knowledge, Skills & Abilities + Knowledge of Cisco call manager, IVR, Auto Dialer, OMNIChannel, WFM, and Interaction… more
- Insight Global (Greensburg, IN)
- …products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social ... Job Description A large banking client is seeking Call Center Representatives to join their team in...promote the best services/products to the clients when they call into the center. Essential Functions/Responsibilities: - Answer customer… more
- Tractor Supply Company (Brentwood, TN)
- …of key Contact Center concepts and practices, including: use of systems, call routing , contact channels, types of customer transactions/interactions, workforce ... Manager, Learning & Performance ( Call Center) **Overall Job Summary** This position is responsible for analysis, design, and development initiatives related to… more
- Grand Canyon Education (Phoenix, AZ)
- …and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, routing , and customer service to establish meeting ... Student Worker - Student Contact Center - Call Center Specialist Click Here to Apply Online...Position Summary/Purpose: Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission of… more
- OneMain Financial (Baltimore, MD)
- …Avaya infrastructure integrates smoothly with enterprise telephony networks, including SBCs and call routing systems. + Configure and maintain advanced voice ... features and services (eg, call routing , voicemail, unified messaging, call recordings). + Lead troubleshooting efforts for complex issues within the Avaya… more
- General Dynamics Information Technology (Washington, DC)
- …Manager (CUCM)** + System administration and configuration + Calling plans / call routing understanding, eg, calling search spaces, gateways, partitions, route ... of SIP (vs. H.323) in the VoIP realm + Calling plans / call routing understanding, eg, calling search spaces, gateways, partitions, route groups, route lists,… more
- Henry Ford Health System (Detroit, MI)
- …Center technology space, preferred. + Good understanding of the Genesys Platform and call routing connections with customers across multiple interactions with a ... logs and troubleshoot problems, preferred. + Expertise with overall Genesys Routing , Interaction Routing Designer and Universal Routing Server -GVP, … more
- GCI Communication Corp (Anchorage, AK)
- …Duties: Assist in planning and implementation of platform expansions and producing call routing , data translations / data transcript changes. Subject Matter ... including SS7, Diameter and other signaling design as well as call and messaging routing and translations within the core. + Provide troubleshooting and fault… more
- Amentum (Fort Shafter, HI)
- …+ Experience with: + Cisco Unity Connection (CUC) + Cisco Unified Communications Manager ( call routing ) and or Avaya Aura soft switches. + Cisco Meeting Server, ... UC aspects (Voice, Video, Data) providing management and troubleshooting of VoIP Call managers, multipoint control units (MCUs), and Telepresence Servers within the… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time New York Mills,...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- North Carolina Agriculture & Technical State Unive (Greensboro, NC)
- …systems including the ability to configure these systems, troubleshoot and resolve call routing issues, and develop contact center scripts. + remote ... and telecommunications protocols, including the ability to configure and troubleshoot routing protocols and secure devices at network protocol levels. + network… more
- U-Haul (Phoenix, AZ)
- …in configuring Cisco ISR/ASR voice gateways and CUBE. . Strong Knowledge VoIP protocols, call routing , dial plans, and voice translation rules. . Knowledge of ... Enterprise (UCCE) IVR scripting with ICM and CVP using Call Studio . Cisco WebEx Dedicated Instance (DI), Calling...voice codecs . Troubleshooting SIP/SCCP and analog devices, SIP routing and audio issues . ITSP Service provider provisioning,… more
- DISH Network (Englewood, CO)
- …custom attributes for optimized workflows. + Develop Lambda functions (C#/JavaScript) for call routing , backend operations, and integrations. + Integrate AWS ... + Strong understanding of contact center operations, IVR systems, and call routing . + Experience with Python, JavaScript, or Java for backend development.… more
- Cedars-Sinai (Los Angeles, CA)
- …throughout the enterprise, in depth troubleshooting of systems, certification renewals, call routing , etc. Also, responsible for post-installation technology ... closely with Voice Engineering on voice network system upgrades, patching, call routing , troubleshooting, and various other activities. **Qualifications**… more
- Intermountain Health (Logan, UT)
- …and providers as needed and per established procedures. (Varies per site) + Perform other call center answering and call routing functions as necessary. + ... **Job Description:** A Dispatcher is a member of a call center which not only handles PBX functions but...during medical, facility, security and weather-related emergency events. The call centers operate 24 hours a day and seven… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …analysis. **Requirements and Qualifications:** + Bachelor's degree + Expert knowledge of call center technology, including call routing , workforce ... will be responsible for facilitating all day-to-day activities of the call center operations and analyzing operational performance by utilizing WFM systems,… more
- Buyerlink (American Fork, UT)
- …innovative projects, we invite you to join our team and make a significant impact with call routing . This is a fully in-office role in American Fork, UT. What ... in TypeScript, communicating with backend APIs. + Develop and maintain call routing , real-time bidding, data tracking, and billing or payment processing +… more
- BAE Systems (Herndon, VA)
- …+ Modify, add and remove PRI TDM trunking 5ESS + Modify on-net and off-net call routing in the 5ESS + Troubleshoot Signal Syste 7 (SS7) connectivity to ... PRI issues + Troubleshoot TDM SS7 issues + Troubleshoot routing with PSTN service provider **Preferred Education, Experience, &...Experience, & Skills** + Linux + SIP signaling and call flows + Secure Real-Time Transport Protocol + SIP… more
- Walgreens (Deerfield, IL)
- …Center platforms (UCCe) including ICM and CVP (v12.5+), VXML Gateways and VVB for call routing and integrations highly preferred + Proficiency in Cisco Voice ... SBC's (6350 and 3950) and vSBC's for managing telecom carrier call flows and routing across the enterprise highly preferred + Experience with virtualization… more
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