• Call Center Representative

    Robert Half Office Team (East Syracuse, NY)
    …and Distributors is an asset * Knowledge of Switchboard Operations for efficient call routing * Experience in Triage to prioritize customer issues effectively ... Description We are on the lookout for a diligent Call Center Representative - ENT to join our team....term contract employment opportunity in the industry. As a Call Center Representative - ENT, your primary tasks will… more
    Robert Half Office Team (02/21/25)
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  • Call Center System Administrator

    Bank OZK (Little Rock, AR)
    …Essential Job Functions + Monitors, analyzes, and recommends appropriate modifications to call routing , agent script flow, and data capture utilizing system(s). ... Job Purpose & Scope Implements and supports Call Center solutions with a focus on the...guidelines. Knowledge, Skills & Abilities + Knowledge of Cisco call manager, IVR, Auto Dialer, OMNIChannel, WFM, and Interaction… more
    Bank OZK (03/04/25)
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  • Call Center Reps

    Insight Global (Greensburg, IN)
    …products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social ... Job Description A large banking client is seeking Call Center Representatives to join their team in...promote the best services/products to the clients when they call into the center. Essential Functions/Responsibilities: - Answer customer… more
    Insight Global (03/05/25)
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  • Manager, Learning & Performance ( Call

    Tractor Supply Company (Brentwood, TN)
    …of key Contact Center concepts and practices, including: use of systems, call routing , contact channels, types of customer transactions/interactions, workforce ... Manager, Learning & Performance ( Call Center) **Overall Job Summary** This position is responsible for analysis, design, and development initiatives related to… more
    Tractor Supply Company (01/21/25)
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  • Student Worker - Student Contact Center…

    Grand Canyon Education (Phoenix, AZ)
    …and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, routing , and customer service to establish meeting ... Student Worker - Student Contact Center - Call Center Specialist Click Here to Apply Online...Position Summary/Purpose: Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission of… more
    Grand Canyon Education (03/05/25)
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  • Lead Engineer, Platform, Network Services

    OneMain Financial (Baltimore, MD)
    …Avaya infrastructure integrates smoothly with enterprise telephony networks, including SBCs and call routing systems. + Configure and maintain advanced voice ... features and services (eg, call routing , voicemail, unified messaging, call recordings). + Lead troubleshooting efforts for complex issues within the Avaya… more
    OneMain Financial (03/04/25)
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  • Senior Network Collaboration Engineer

    General Dynamics Information Technology (Washington, DC)
    …Manager (CUCM)** + System administration and configuration + Calling plans / call routing understanding, eg, calling search spaces, gateways, partitions, route ... of SIP (vs. H.323) in the VoIP realm + Calling plans / call routing understanding, eg, calling search spaces, gateways, partitions, route groups, route lists,… more
    General Dynamics Information Technology (03/04/25)
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  • Architect - Genesys App Services | Full Time

    Henry Ford Health System (Detroit, MI)
    …Center technology space, preferred. + Good understanding of the Genesys Platform and call routing connections with customers across multiple interactions with a ... logs and troubleshoot problems, preferred. + Expertise with overall Genesys Routing , Interaction Routing Designer and Universal Routing Server -GVP, … more
    Henry Ford Health System (01/18/25)
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  • Wireless Switch Engineer I

    GCI Communication Corp (Anchorage, AK)
    …Duties: Assist in planning and implementation of platform expansions and producing call routing , data translations / data transcript changes. Subject Matter ... including SS7, Diameter and other signaling design as well as call and messaging routing and translations within the core. + Provide troubleshooting and fault… more
    GCI Communication Corp (02/04/25)
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  • Unified Communications Engineer

    Amentum (Fort Shafter, HI)
    …+ Experience with: + Cisco Unity Connection (CUC) + Cisco Unified Communications Manager ( call routing ) and or Avaya Aura soft switches. + Cisco Meeting Server, ... UC aspects (Voice, Video, Data) providing management and troubleshooting of VoIP Call managers, multipoint control units (MCUs), and Telepresence Servers within the… more
    Amentum (03/12/25)
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  • Call Center Representative

    The Fountainhead Group, Inc. (New York Mills, NY)
    …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time New York Mills,...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
    The Fountainhead Group, Inc. (12/18/24)
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  • Director of Network and System Administration/IT…

    North Carolina Agriculture & Technical State Unive (Greensboro, NC)
    …systems including the ability to configure these systems, troubleshoot and resolve call routing issues, and develop contact center scripts. + remote ... and telecommunications protocols, including the ability to configure and troubleshoot routing protocols and secure devices at network protocol levels. + network… more
    North Carolina Agriculture & Technical State Unive (02/21/25)
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  • VoIP Engineer

    U-Haul (Phoenix, AZ)
    …in configuring Cisco ISR/ASR voice gateways and CUBE. . Strong Knowledge VoIP protocols, call routing , dial plans, and voice translation rules. . Knowledge of ... Enterprise (UCCE) IVR scripting with ICM and CVP using Call Studio . Cisco WebEx Dedicated Instance (DI), Calling...voice codecs . Troubleshooting SIP/SCCP and analog devices, SIP routing and audio issues . ITSP Service provider provisioning,… more
    U-Haul (02/13/25)
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  • Senior Software Engineer

    DISH Network (Englewood, CO)
    …custom attributes for optimized workflows. + Develop Lambda functions (C#/JavaScript) for call routing , backend operations, and integrations. + Integrate AWS ... + Strong understanding of contact center operations, IVR systems, and call routing . + Experience with Python, JavaScript, or Java for backend development.… more
    DISH Network (03/12/25)
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  • Cisco Telecommications Engineer - Hybrid

    Cedars-Sinai (Los Angeles, CA)
    …throughout the enterprise, in depth troubleshooting of systems, certification renewals, call routing , etc. Also, responsible for post-installation technology ... closely with Voice Engineering on voice network system upgrades, patching, call routing , troubleshooting, and various other activities. **Qualifications**… more
    Cedars-Sinai (03/08/25)
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  • Emergency Response Dispatcher

    Intermountain Health (Logan, UT)
    …and providers as needed and per established procedures. (Varies per site) + Perform other call center answering and call routing functions as necessary. + ... **Job Description:** A Dispatcher is a member of a call center which not only handles PBX functions but...during medical, facility, security and weather-related emergency events. The call centers operate 24 hours a day and seven… more
    Intermountain Health (03/11/25)
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  • Workforce Management Supervisor

    Interstate Waste Services, Inc. (Teaneck, NJ)
    …analysis. **Requirements and Qualifications:** + Bachelor's degree + Expert knowledge of call center technology, including call routing , workforce ... will be responsible for facilitating all day-to-day activities of the call center operations and analyzing operational performance by utilizing WFM systems,… more
    Interstate Waste Services, Inc. (03/07/25)
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  • Senior Full Stack Developer

    Buyerlink (American Fork, UT)
    …innovative projects, we invite you to join our team and make a significant impact with call routing . This is a fully in-office role in American Fork, UT. What ... in TypeScript, communicating with backend APIs. + Develop and maintain call routing , real-time bidding, data tracking, and billing or payment processing +… more
    Buyerlink (02/21/25)
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  • Voice Engineer (Expert)

    BAE Systems (Herndon, VA)
    …+ Modify, add and remove PRI TDM trunking 5ESS + Modify on-net and off-net call routing in the 5ESS + Troubleshoot Signal Syste 7 (SS7) connectivity to ... PRI issues + Troubleshoot TDM SS7 issues + Troubleshoot routing with PSTN service provider **Preferred Education, Experience, &...Experience, & Skills** + Linux + SIP signaling and call flows + Secure Real-Time Transport Protocol + SIP… more
    BAE Systems (02/12/25)
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  • Technical Architect (VoIP Infrastructure)

    Walgreens (Deerfield, IL)
    …Center platforms (UCCe) including ICM and CVP (v12.5+), VXML Gateways and VVB for call routing and integrations highly preferred + Proficiency in Cisco Voice ... SBC's (6350 and 3950) and vSBC's for managing telecom carrier call flows and routing across the enterprise highly preferred + Experience with virtualization… more
    Walgreens (01/30/25)
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