- Heritage Bank (Burlington, WA)
- …to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed. Resolve online service customer requests ... through research and navigation within the organization, or escalation to an appropriate resource. Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate. Ability to consistently apply… more
- UTMB Health (Angleton, TX)
- …Answers calls accurately and with exceptional customer service at all times. Ensures caller 's needs are met and accurate information is obtained. Ensures calls are ... documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. Acts as patient advocate and liaisons with various departments to meet mutual goals. Maintains patient confidentiality… more
- Endeavor Health (Naperville, IL)
- …Nurse continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced ... problem-solving abilities. The Triage Nurse will actively manage patient's immediate and ongoing needs with attention to acute and preventative intervention. Duties include: phone triage, patient education and Continuous Glucose Monitor placement, testing,… more
- DR Horton, Inc. (Plano, TX)
- …*D.R. Horton, Inc. *is currently looking for an *High Volume Outbound Caller / Office Assistant *for their Home Insurance team. *Essential Duties and ... period* **Job:** **Administrative* **Organization:** **Insurance* **Title:** *High Volume Outbound Caller / Office Assistant - DHI Insurance * **Location:** *TX-Plano*… more
- Encore (Brisbane, CA)
- …_Equipment Operation_ * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in ... the technical qualifications section. * Troubleshoots technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. _Customer Service_… more
- Rush University Medical Center (Chicago, IL)
- …calls to the institution and provides the needed information/service or routes the caller to the appropriate location. The Operator responds to user complaints to ... institution and provides the needed information/service or routes the caller to the appropriate location. Responds to user complaints...or individual would be best suited to handle the caller 's needs, and routes the caller to… more
- City of Somerville (Somerville, MA)
- …of the call. E-911 Call-Takers are responsible for pinging a cell phone caller 's location and subscriber information if needed to quickly obtain the location of ... the caller if needed. E-911 Call-Takers handle various types of...be able to calmly build a rapport with the caller and attempt to deescalate the tone of the… more
- Northern Light Health (South Portland, ME)
- …and/or personnel as needed. * When placing call on hold, returns to the caller at regular intervals to ensure excellent communications. * Follows through to ensure ... are dealt with in a manner satisfactory to the caller . * Knows the location of registration and is...location of registration and is able to direct the caller to all locations for all services provided by… more
- Saratoga Hospital (Saratoga Springs, NY)
- …Specialists with patient clinical questions and triaging patient calls accordingly. Each caller will be handled in a professional and tactful manner. They will ... managed timely and patient triage is complete expeditiously. The caller 's symptoms will be assessed and triaged using the...each incoming call. If a call warrants triage, the caller 's symptoms will be assessed to determine appropriate level… more
- CHS (Clearwater, FL)
- …and they indicate that their needs have been met. + Ensuring that caller issues and interests are accurately identified, and accurate, understandable responses are ... standards to documentation of all calls. This includes the caller , reason for the call and sufficient information for...where additional research is necessary, clearly explaining to the caller the steps that will be taken and expected… more
- Ada County (Meridian, ID)
- …personnel to the address in need of service; + Maintains communication with caller and emergency personnel to receive and update information; + Provides continuing ... 911; + Ability to talk and listen to a caller utilizing a single ear headset while using their...center; + Ability to talk and listen to a caller while simultaneously answering and providing information to emergency… more
- Fenway Health (Boston, MA)
- …answer calls from patients and other health care facilities/providers, determine the caller 's need, help them with their request directly or transfer/take messages ... + Follow established scheduling procedures for booking, cancelling, rescheduling appointments Document caller requests in EMR and route to appropriate team member +… more
- Houston Methodist (Houston, TX)
- …and customer service skills. + Answers phone calls and appropriately greets each caller and interacts with customers in a professional and courteous manner at all ... to triage requests. Enters notes in Epic system while caller is on the telephone. Appropriately places callers on...the telephone. Appropriately places callers on hold, after asking caller if they mind holding, and transfers callers as… more
- Routt County (Steamboat Springs, CO)
- …fire, ambulance, or other types of service providers; learns to provide pre-arrival caller instructions to help address the emergency; learns to operate and monitor ... services and to quickly and accurately gather important information from the caller , determine call priority, and decide whether to dispatch services or provide… more
- Saratoga Hospital (Saratoga Springs, NY)
- …calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller , answer questions of the caller , transferring the caller to ... the appropriate destination, and transcribing messages. + Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals,… more
- Sunrise Senior Living (Louisville, KY)
- …messages to the intended recipient. + Offer and provide a community overview to the caller , determine who to forward the caller to, and notify the caller ... who they are being transferred to. + Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc. + Send get well cards to residents in the hospital. + Order Memory Flower for any residents that have… more
- WellSpan Health (York, PA)
- …various educational tools to encourage the non-adherent patient. + Evaluates patient's/ caller 's health status based upon presenting symptoms and follows defined ... protocols. Determines the urgency for care and directs patient/ caller to the most appropriate level of care. Should...not be readily available at the practice, will direct patient/ caller to an acceptable alternative venue of care. Seeks… more
- Sharp HealthCare (San Diego, CA)
- …the phone promptly and professionally per department standards. Asks before placing a caller on hold and waits for response, checks back and offers alternatives. ... Transfers appropriately and thanks the caller at the end of the call. Provides ...caller at the end of the call. Provides caller all necessary information (ie directions, phone numbers, etc.)Returns… more
- Fire Protection Services, LLC (Perry, GA)
- …calls when others can not + Answer the questions you can + Record the caller 's name, number, and questions/issues and deliver the information to the person who can ... address the caller 's concerns/needs + Make sure someone follows up with the caller within one business day + Complete any other tasks or projects assigned by the… more
- Saratoga Hospital (Saratoga Springs, NY)
- …calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller , answer questions of the caller , transferring the caller to ... the appropriate destination, and transcribing messages. + Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals,… more
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