- CHS (Clearwater, FL)
- …calls reaching the Team's phone queues, less than 5% will result in the caller hanging up prior to reaching a Representative. **Individual Production Level** + ... that their needs have been met. + Ensuring that caller issues and interests are accurately identified, and accurate,...standards to documentation of all calls. This includes the caller , reason for the call and sufficient information for… more
- CHS (Clearwater, FL)
- …all calls reaching the Team's phone queues, less than 5% will result in the caller hanging up prior to reaching a Representative. Individual Production Level + ... Handle a minimum of 150 MPS transactions per week. A transaction is defined as an inbound call, outbound call where the intended target for the call is reached, or a written response to inbound mail or e-mail. Team Quality Level + A minimum of 3 calls per… more
- Saratoga Hospital (Saratoga Springs, NY)
- …Specialists with patient clinical questions and triaging patient calls accordingly. Each caller will be handled in a professional and tactful manner. They will ... managed timely and patient triage is complete expeditiously. The caller 's symptoms will be assessed and triaged using the...as (and not limited to): + Review medication electronic prior authorizations and other prior authorizations. +… more
- Northern Light Health (South Portland, ME)
- …and/or personnel as needed. * When placing call on hold, returns to the caller at regular intervals to ensure excellent communications. * Follows through to ensure ... are dealt with in a manner satisfactory to the caller . * Knows the location of registration and is...Reviews pending work and communicates unresolved issues to peers/supervisor prior to breaks and end of shift. * Acts… more
- Ada County (Meridian, ID)
- …personnel to the address in need of service; + Maintains communication with caller and emergency personnel to receive and update information; + Provides continuing ... 911; + Ability to talk and listen to a caller utilizing a single ear headset while using their...and complete a polygraph, background investigation, and credit check prior to reporting for duty; + Must obtain and… more
- Penn Medicine (Philadelphia, PA)
- …items. + Answers phone in a professional, courteous, and timely manner, speaking to caller in a caring manner + Answers questions or refers callers to the ... appropriate source + Avoids putting caller on hold or transferring call unnecessarily. + Researches...inventory of equipment and supplies, and takes appropriate action prior to supplies running out + Assists with the… more
- Mount Sinai Health System (Greenlawn, NY)
- …liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician ... rendered. + Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice… more
- WellSpan Health (York, PA)
- …various educational tools to encourage the non-adherent patient. + Evaluates patient's/ caller 's health status based upon presenting symptoms and follows defined ... protocols. Determines the urgency for care and directs patient/ caller to the most appropriate level of care. Should access not be readily available at the practice,… more
- WellSpan Health (Lebanon, PA)
- …various educational tools to encourage the non-adherent patient. + Evaluates patient's/ caller 's health status based upon presenting symptoms and follows defined ... protocols. Determines the urgency for care and directs patient/ caller to the most appropriate level of care. Should access not be readily available at the practice,… more
- WellSpan Health (Hanover, PA)
- …various educational tools to encourage the non-adherent patient. + Evaluates patient's/ caller 's health status based upon presenting symptoms and follows defined ... protocols. Determines the urgency for care and directs patient/ caller to the most appropriate level of care. Should access not be readily available at the practice,… more
- WellSpan Health (Chambersburg, PA)
- …various educational tools to encourage the non-adherent patient. + Evaluates patient's/ caller 's health status based upon presenting symptoms and follows defined ... protocols. Determines the urgency for care and directs patient/ caller to the most appropriate level of care. Should access not be readily available at the practice,… more
- Penn Medicine (Philadelphia, PA)
- …& items; Answers phone in a professional, courteous, and timely manner; speaking to caller in a caring manner; Answers questions or refers callers to the appropriate ... source; Avoids putting caller on hold or transferring call unnecessarily. + Research...training and experience in an outpatient or hospital setting, Prior experience in hospital laboratory receiving area and … more
- WellSpan Health (Lebanon, PA)
- …various educational tools to encourage the non-adherent patient. + Evaluates patient's/ caller 's health status based upon presenting symptoms and follows defined ... protocols. Determines the urgency for care and directs patient/ caller to the most appropriate level of care. Should access not be readily available at the practice,… more
- WellSpan Health (Lebanon, PA)
- …various educational tools to encourage the non-adherent patient. + Evaluates patient's/ caller 's health status based upon presenting symptoms and follows defined ... protocols. Determines the urgency for care and directs patient/ caller to the most appropriate level of care. Should access not be readily available at the practice,… more
- Penn Medicine (Philadelphia, PA)
- …& items.Answers phone in a professional, courteous, and timely manner speaking to caller in a caring manner Answers questions or refers callers to the appropriate ... source Avoids putting caller on hold or transferring call unnecessarily Researches phone inquiries regarding specimen collection or test results by referencing… more
- WellSpan Health (York, PA)
- …various educational tools to encourage the non-adherent patient. + Evaluates patient's/ caller 's health status based upon presenting symptoms and follows defined ... protocols. Determines the urgency for care and directs patient/ caller to the most appropriate level of care. Should access not be readily available at the practice,… more
- Beth Israel Lahey Health (Cambridge, MA)
- …name and department, and "How may I help you?" + Ask permission to place a caller on hold and wait for their response. Return as fast as possible. Don't let them ... and thank them for holding. + When transferring a caller , make sure the caller reaches their...verbal order, repeats the order back to the MD prior to implementing the order and documents as a… more
- WellSpan Health (Chambersburg, PA)
- …various educational tools to encourage the non-adherent patient. + Evaluates patient's/ caller 's health status based upon presenting symptoms and follows defined ... protocols. Determines the urgency for care and directs patient/ caller to the most appropriate level of care. Should access not be readily available at the practice,… more
- Penn Medicine (West Reading, PA)
- …& items; Answers phone in a professional, courteous, and timely manner; speaking to caller in a caring manner; Answers questions or refers callers to the appropriate ... source; Avoids putting caller on hold or transferring call unnecessarily. + Research...experience in an outpatient or hospital setting (Required) + Prior experience in hospital laboratory receiving area and … more
- Sunrise Senior Living (Louisville, KY)
- …messages to the intended recipient. + Offer and provide a community overview to the caller , determine who to forward the caller to, and notify the caller ... parties as needed. **Sales and Marketing** + Order flowers and name plates for new residents prior to move in. + Order guest meals for resident and family for day of… more