- Amazon (Seattle, WA)
- …coordinating cross-functional teams including legal, risk management, operations, technology, and customer service . Conduct fraud and risk assessments, ... Manager to lead our global initiatives in combating gift card fraud and abuse. In this role,...integration. * Closely collaborate with internal stakeholders from legal, customer service , Buyer Risk Protection and engineering… more
- SMBC (Phoenix, AZ)
- …for new Credit Card build out. + Serve as subject matter expert on Credit Card fraud for the entire buisness + Develop data driven fraud risk strategies ... fraud cases + Improve core metrics related to fraud rate, incidents, charged-off dollars and customer ...education and related experience + 7+ years experience with Fraud Strategy + Credit Card domain knowledge… more
- City National Bank (Newark, DE)
- …procedures. + Serve as resource to internal and external customers; ensures quality customer service and effective and efficient operational support. + Apply ... **MANAGER GROUP CARD OPERATIONS AND FRAUD ** **WHAT IS...independent decisions and quickly assist colleagues with resolving client service issues, inquiries, and complaints. + Must be capable… more
- City National Bank (Newark, DE)
- ** CARD FRAUD /SERVICING LEAD** **WHAT IS THE OPPORTUNITY?** The Card Fraud /Servicing Lead will monitor the workflow of colleagues who handle inbound and ... be able to trouble shoot and resolve client concerns + Effective interpersonal, customer service and communication skills to interact effectively with all levels… more
- JPMorgan Chase (Elgin, IL)
- …, you will be able to make an impact on the business. Your passion for customer service , inner competitiveness will allow you to excel in our fast paced ... you will receive approximately 80 - 100 inbound calls a day specifically regarding fraud on customer accounts. By building a strong rapport with your customer… more
- JPMorgan Chase (Elgin, IL)
- …, you will be able to make an impact on the business. Your passion for customer service , inner competitiveness will allow you to excel in our fast paced ... , you will receive approximately 50 inbound calls a day specifically regarding fraud on customer accounts. By building a strong rapport with your customer… more
- Citigroup (O'Fallon, MO)
- …assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in ... managing and reporting issues with transparency. **Qualifications:** + Minimum 1 year of customer service experience + Ability to process both inbound and… more
- Needham Bank (Needham, MA)
- Job Descriptions: JOB SUMMARY: The Card Service Specialist will be responsible for processing incoming ATM and Mastercard Debit disputes and fraud claims in ... with Regulation E, Mastercard and/or PIN networks requirements. The Card Service Specialist will be an integral... customer experience and adherence to the bank's customer service standards. + Detect and provide… more
- City National Bank (Los Angeles, CA)
- …maintaining relationships with internal and external CNB customers and providing exemplary customer service . Adherence to Bank and regulatory policies. **What ... fraud analytics such as queries, reports for the Card Fraud Team. + Perform fraud...to work in a high-productive, deadline-oriented environment. + Excellent customer service skills with the ability to… more
- SMBC (Sacramento, CA)
- …for Fraud Detection, Fraud Escalated Customer Support, and Fraud Investigations for Loans, Deposit, and Credit Card products. You will be accountable ... AND RESPONSIBILITIES:** + Build, scale, and lead a world-class Fraud Operations team for loans, deposits, and card...real time. + Ensure loss recovery, disputes management, detection service levels, and customer support service… more
- Bangor Savings Bank (Bangor, ME)
- …months payment card experience required + Excellent business development and customer service skills + Solid PC skills required: word processing, spreadsheet ... Engineer possesses a comprehensive understanding of Banking as a Service (BaaS), For Benefit Of (FBO) accounts, use-cases, funds...This includes card production and inventory expense, card fraud and bond claim deductibles and… more
- SMBC (Phoenix, AZ)
- …funds. The Vice President, Fraud Investigations and Support will also provide customer service for escalated fraud issues. They will be responsible ... reduce false positives. These points of exposure include banking, lending, credit card , customer onboarding, transactions, money transfers, check deposits, ATO,… more
- REI (Seattle, WA)
- …exception based reporting software. + Knowledge of retail cashiering and customer service procedures and retailbanking/auditing procedures. + Strong experience ... vectors such as account takeover (ATO), credential stuffing, friendly fraud , gift card theft, and other similar...other members of the team. + Collaborates with other merchants/ service providers in the fraud industry +… more
- Enterprise Bank & Trust (St. Louis, MO)
- … Card Program Administrator regarding technical and functional support + Handle card service requests and maintenance tasks including card balance ... requests, card activation and cancellation, lost/stolen card , disputes, fraud travel notifications, and phone...+ Other duties as assigned. **Qualifications** + Excellent interpersonal, customer service , and sales skills + Ability… more
- SMBC (Austin, TX)
- …risk and fraud ring activity. + Resolve transactions within the service level agreements to reduce potential losses. + Document all findings, dispositions, and ... right way (from technology infrastructure to modern marketing to customer experience). The anticipated salary range for this role...including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card , and New Account Fraud + UAT/QA… more
- Citigroup (Jacksonville, FL)
- …good customer impacts. **Qualifications:** + 10+ years relevant experience + Bank/ Card fraud management and/or fraud investigations experience + ... as the primary point of contact for business segments, service partners and product teams to escalate fraud...+ Lead efforts to streamline Operational processes to improve customer experience, fraud detection effectiveness, and Operational… more
- Deloitte (Columbus, OH)
- …digital currencies and wallets, depository, ACH, wire, Zelle, peer-to-peer, and credit card ) + Design fraud program management reporting, including reporting to ... Manager - Payments Fraud Analytics and Data Science What you'll do...and security spectrum, including the design and implementation of customer onboarding and transaction monitoring systems, the assessment of… more
- Live Nation (Charleston, WV)
- …and the review and analysis of information/reports to identify and address all potential credit card fraud and other issues that may impact the business in a ... with at least one year of experience in a customer service or call center role. +...center role. + Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or… more
- Discover (Riverwoods, IL)
- …of a high-scale, high-visibility experience that interfaces with Technology, Operations, and Service teams. This customer journey serves as a "moment of ... Discover. **Job Description:** **What You'll Do** The US Credit Card Disputes Product Owner is responsible for building and...team is working on to deliver value to the customer . Assesses the performance of and shapes the structure… more
- Fiserv (Pittsburgh, PA)
- …behavior related to card usage + Contact cardholders to investigate possible fraud + Deliver great customer experience with proper phone etiquette on inbound ... reliably, and securely. Any time you swipe your credit card , pay through a mobile app, or withdraw money...diploma or equivalent + 1+ years of financial or customer service experience + Proficient in Microsoft… more