- Capgemini (Atlanta, GA)
- …Capgemini. **Job:** _Developer_ **Organization:** _NA APPS LOC PRACTICE_ **Title:** _CCaaS Lead - Senior Software Engineer_ **Location:** _GA-Atlanta_ ... **Job description** **:** + Experience with CCaaS platform/CCAI technologies- Dialogflow, Insights, and Agent Desktop...AI - Gen AI features. **KEY RESPONSIBILITIES** **:** + Lead the implementation of a Contact Center as a… more
- Discover (Riverwoods, IL)
- …you will be responsible for the technical development and quality delivery of software engineering solutions. You will lead a team of engineers within ... be able to **How You'll Do It** + Manages software ownership and development from initial concept through continuous...from initial concept through continuous improvement. + Mentor and lead a staff of engineers in both technical and… more
- Amazon (Denver, CO)
- …and Samsung. AWS is seeking an experienced Contact Center as a Service ( CCaaS ) Customer Success Specialist for Amazon Connect with Public Sector experience. Connect ... born out of Amazon's own need for the best CCaaS solution that works at scale, while improving customer...experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner… more
- Penn Medicine (Philadelphia, PA)
- …Engagement Marketing Analytics Location: 3535 Market Street Hours: M-F, Hybrid Summary: The Senior Product Manager will lead the charge in optimizing technology ... tools such as CCaaS and Salesforce CRM to drive impactful patient and...technologies which could be implemented in the future. The Senior Product Manager will oversee product development, business analysis,… more
- PNC (Pittsburgh, PA)
- …valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager Senior within PNC's Technology organization, you will be ... and/or Call recording - Prior experience with Genesys Cloud's CCaaS solution. - Ability to define accurate timelines -...the team - Prior experience as some type of lead or manager within a Technology organization - Background… more
- Verint Systems, Inc. (Columbus, OH)
- …Knowledge of CCaaS , Contact Center, Workforce Management, and /or CRM/ERP software background desired + 2+ years of Business to Government selling from existing ... Regional opportunities to achieve quota targets and territory goals + Responsible to lead all regularly scheduled calls and assign tasks with accountability to the… more
- Sprinklr (Chicago, IL)
- Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management ... Director of Customer Success leads an 8-figure division with a team of Senior Customer Success Managers and Directors responsible for delivering exceptional value to… more
- State of Massachusetts (MA)
- …Projects will encompass COTS (commercial of the shelf products), SAAS ( Software as a Service) application development and vendor management. MassDOT implemented ... on Five9 CCaaS (Contact Center as a Service) platform for services...to meet needs of the business * Manage and lead application development and maintenance projects directly and in… more
- UCLA Health (Los Angeles, CA)
- …integration with other voice technologies and communication services. This is a senior level role, specializing in network voice technology implementations as well ... fielding operational requests. In this role, you will: + lead the escalation support for PCCE, and will provide...+ ensure integration and support of SAML, SaaS, And CCaaS applications and solutions This role will provide day-to-day… more