• Live Chat Agent

    OMNICOMMANDER (Brentwood, TN)
    Live Chat Support Agent Brentwood, TN (In-Office position, NOT Remote) ONLY local candidates will be considered for this position OMNICOMMANDER, Inc. is one of ... general client concerns + Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
    OMNICOMMANDER (11/02/24)
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  • Workforce Operations Lead, SMB

    Meta (Austin, TX)
    …10. Program manage WFO implementation for key business shifts and transformations (eg, Chat and Agent Profile Upleveling) 11. Build forecasting analytics, to ... recommending intraday production hours for the sites (ie offline time, scheduled time, chat time etc.) to maximize utilization 7. Building block or shift plans to… more
    Meta (11/11/24)
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  • Fullstack Developer (Search)

    Insight Global (Boston, MA)
    …and enhance existing application buttons and filters for a workspace, and develop a chat agent for SAP with retrieval mechanism that applies the selected filters ... when doing retrieval. This is a short term contract with the potential to extend based on project length and performance. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work… more
    Insight Global (11/12/24)
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  • Customer Experience Associate III

    Conduent (San Antonio, TX)
    …department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What you will ... volume is required. + Assists with supervisor call backs + Assists with agent chat assistance + Assists with the call center floor to assist representatives with… more
    Conduent (10/19/24)
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  • Technical Program Manager

    Capgemini (Phoenix, AZ)
    …Exposure to managing projects/programs related to modern support solutions like Bots, Live agent chat support, transition and managing of tools/platform, etc. is ... a big plus - Experience creating simple PowerBI reports sourcing from Azure DevOps (ADO), Excel to gain business insights is a plus - Analytics knowledge of Excel eg pivots, lookups, etc. is preferred - **Effectiveleadership, interpersonal and communication… more
    Capgemini (10/26/24)
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  • Sr. ServiceNow CSM Architect

    Capgemini (Chicago, IL)
    …with IVR and Telephony System design and integration . Experience in designing Virtual Agent / Chat Bot solutions with both ServiceNow native tools and . Good ... understand of ServiceNow Licensing constructs . A history in working with Retail clients, with special consideration given to experience in working with those clients that operate work in both corporate and franchise models . CSM Suite Certification .… more
    Capgemini (08/30/24)
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  • Remote 4-Day (Weekend) Shift Customer Care - Phone…

    Lighting New York (PA)
    2nd Shift / Weekend Customer Care Agent LightingNewYork.com is the fastest growing online retailer in the Lighting Industry and we are currently seeking Customer ... Customer Service in the country! As a Customer Care Agent , you'll be working with our customers over the...working with our customers over the phone, on live chat , and through email with the opportunity to create… more
    Lighting New York (11/09/24)
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  • Call Agent , Bureau of Customer Support

    City of New York (New York, NY)
    …health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer service by ... certificates in person, online or via mail. The Call Agent will also guide customers on how to check...will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as… more
    City of New York (10/11/24)
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  • ServiceNow Virtual Agent Developer - Team…

    Ford Motor Company (Columbus, OH)
    …transition, we're migrating our current enterprise chatbot, "Blu," to the ServiceNow Virtual Agent (NLU). We will continuously improve the Chat experience in ... 2025 and onward, specifically exploring options for an LLM chat experience. With over 130,000 users relying on our...expert (SME) + Lead a team of 2-3 Virtual Agent developers, teach and provide guidance to the team… more
    Ford Motor Company (10/31/24)
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  • Energy Efficiency Customer Care Agent

    ICF (Detroit, MI)
    Description **Energy Efficiency Customer Care Agent ** **Location:** Michigan (Remote) **Ready to make a difference?** As a Customer Service Representative our ... for applicants and program participants via phone and online chat , and other types of back-office processing support for...state of the art call center technology, online web chat , and efficient business processes within a paperless environment.… more
    ICF (11/08/24)
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  • Call Center Agent (Days)

    Mass Markets (Savannah, GA)
    POSITION OVERVIEW CALL CENTER AGENT (DAYS) As a Call Center Agent , you will be either dedicated to a specific project or handle blended inbound and outbound ... phone, chat , and e-mail interactions on behalf of multiple clients....experience in customer service, technical support, inside sales, back-office, chat , or administrative support in a contact center environment… more
    Mass Markets (10/06/24)
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  • Customer Service Agent I

    State of Georgia (Fulton County, GA)
    Customer Service Agent I Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/50216/other-jobs-matching/location-only) Hot ... is currently hiring for the following position: Customer Care Agent (Call Center) Salary is $40,600 Job Summary Under...the general public via telephone, e-mail, fax, or online chat sessions. + Respond to incoming calls regarding, but… more
    State of Georgia (08/30/24)
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  • REMOTE Personal Lines Sales Agent (P&C)

    Insight Global (Walnut, CA)
    Job Description A client is seeking a REMOTE Insurance Sales Agent for a direct hire opportunity. The client is an insurtech start-up. Our mission is to build ... insurance, harnessing the power of their personal data. This agent will be a central part of our ambitious...telephony platform (integrated with Kustomer) for calls Slack: internal chat system for team Lessonly: LMS Google workspace: internal… more
    Insight Global (10/22/24)
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  • Insurance Agent (Paid Training & Licensing)

    Mass Markets (Wichita, KS)
    POSITION OVERVIEW INBOUND INSURANCE AGENT We are hiring insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will identify ... efficient manner. You will have the opportunity to become a licensed insurance agent through our industry-leading training. MCI is growing rapidly. This is an… more
    Mass Markets (10/01/24)
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  • Customer Service Escalations Agent

    U-Haul (Phoenix, AZ)
    …tremendous growth opportunities? Do you enjoy assisting customers on the phone and by chat ? If so, this opportunity may be for you! The eAlert department is seeking ... for a prior rental or resolving an outdated alert. Agent 's craft acceptable solutions to address our customer's needs....with your Manager and team, and interactive mentorship and call/ chat support from Advanced Agents. + 2 weeks: Monday-Friday… more
    U-Haul (11/12/24)
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  • Remote Customer Service Agent (Auto Dealer…

    Morley (Lansing, MI)
    …entry-level customer service position is an excellent opportunity! As a remote Customer Service Agent - Auto Dealer Support at Morley, you'll act as a resource for ... positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist (...a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 am - 5 pm Eastern… more
    Morley (11/09/24)
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  • Service Desk Agent I

    Epsilon, Inc (Greenville, SC)
    **Service Desk Agent I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information ... are the initial point of contact (phone, email or chat ) to remedy technical issues, while the APR Team...services for USPTO. **An average day:** As Service Desk Agent I, you will perform Tier I and Tier… more
    Epsilon, Inc (11/12/24)
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  • Entry-Level Technical Support Agent

    Mass Markets (Las Cruces, NM)
    POSITION OVERVIEW TECHNICAL SUPPORT AGENT (PART-TIME) As a technical support agent , you will handle blended inbound phone interactions with residential and ... (1) year of experience in customer service, technical support, inside sales, back-office, chat , or administrative support in a contact center environment + State or… more
    Mass Markets (10/16/24)
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  • Customer Service Agent (Headquarters…

    The BLS Company (Hicksville, NY)
    BLS is seeking a motivated and enthusiastic Customer Care Agent to join our team in Hicksville, NY! As a Customer Care Agent , you will be responsible for ... + Responding to customer inquiries and requests via phone, email, and chat + Handling customer complaints and concerns with professionalism and empathy +… more
    The BLS Company (10/16/24)
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  • Customer Service Agent (Headquarters…

    The BLS Company (Hicksville, NY)
    …industry across the USA, is seeking a motivated and enthusiastic Customer Care Agent to join our team in Hicksville, NY. This is an exciting opportunity ... to clients worldwide. Position Overview: As a Customer Care Agent , you will be at the forefront of our...to customer inquiries and requests via phone, email, and chat . + Handle customer complaints and concerns with professionalism… more
    The BLS Company (08/28/24)
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