- System One (Gaithersburg, MD)
- GenAI Contact Center Engineer Public Trust required RE MOTE Hourly Rate: $37.00 - $42.00 We are currently looking for an early career GenAI Contact Center ... Engineer to help design, secure, and automate an AWS contact center platform that uses Amazon Connect, Lex V2,...uses Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and Lambda (Python). The ideal… more
- Fiserv (Omaha, NE)
- …impact on a global scale, come make a difference at Fiserv. **Job Title** Cloud Contact Center DevOps **About Your Role:** You will be a key contributor in building ... and supporting the core Contact Center applications, leveraging modern technologies and automation to...teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms. + Lead… more
- Ophthalmic Consultants of Boston (Waltham, MA)
- …will fuel your passion and career growth? Then come join our team as our Contact Lens Coordinator. This position is full time, temporary and the hour are Monday ... patients. Emphasis will be placed on the associate's ability to order contact lenses and contact lens trial lenses. Position will also include the ability to… more
- Mass Markets (Wichita, KS)
- …retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging ... globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO … more
- Stanford Health Care (Newark, CA)
- …**This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients and contact ... ACCM provides supervision and daily operations support for ambulatory clinics, contact center clients and frontline agents. This position plans, organizes, manages… more
- Wawa, Inc. (IA)
- …Shift 12PM - 8PM (37.5/week, 7-day availability) **Position Summary:** The Wawa Contact Center handles contacts from our Customers and Store Associates through ... multiple channels including phone, email, social media, and Wawa Support. Contact Center Representatives are expected to provide a best-in-class customer experience… more
- Leidos (Indianapolis, IN)
- …way we do business. The Leidos Civil team is seeking an accomplished ** Contact Center Content Specialist** to join our federal-agency omni-channel contact center ... program. In this role, you will be the primary point of contact and subject matter expert for all developed content, ensuring alignment with operational goals and… more
- Penn Medicine (Philadelphia, PA)
- …our future each day. Are you living your life's work? Job Title: Contact Lens Coordinator Department: Ophth Clinical Support SEI Location: Penn Presbyterian Medical ... N 39th St Hours: Full Time Summary: + The Contact Lens Coordinator will provide direct oversight of all...Coordinator will provide direct oversight of all aspects of contact lens ordering and related insurance requirements. The successful… more
- Kyndryl (Oklahoma City, OK)
- …to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the ... Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more
- Stanford Health Care (Newark, CA)
- …Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding of CCaaS ... ( Contact Center as a Service) solutions, Contact Center, and Telephony technologies, as well as business analysis methodologies. This role will be pivotal in… more
- GE Appliances, a Haier company (Louisville, KY)
- …execute an enterprise AI strategy across all areas of our contact center organization-including Service, Home Delivery, Parts, Builder Support, Direct-to-Consumer ... frameworks. Relocation Assistance Available. **Position** Director, Digital Innovations - Contact Center AI Strategy & Operations **Location** USA, Louisville, KY… more
- Emory Healthcare/Emory University (Atlanta, GA)
- **Description** The Director of Patient Access Contact Centers provides strategic and operational leadership over Emory Healthcare's patient access contact ... technology. The Director collaborates with internal stakeholders to align the contact center strategy with broader organizational goals and ensures key performance… more
- HCA Healthcare (Nashville, TN)
- …Do you want to join an organization that invests in you as a Manager IT Contact Center? At Parallon, you come first. HCA Healthcare has committed up to $300 million ... are looking for a dedicated Manager IT Service Desk Contact Center like you to be a part of...our team. **Job Summary and Qualifications** The Manager of Contact Center Technology serves as the technical resource manager… more
- Abbott (Alameda, CA)
- …and scientists. **The Opportunity** We are seeking a motivated, customer-focused **Senior Contact Center Engineer** to join our growing Contact Center Services ... maintenance, and assist with the implementation of the Five9 cloud-based contact center platform. You'll collaborate with team members, business partners, and… more
- Capgemini (Dallas, TX)
- **Job description** **:** As a ** Contact Center Operations Executive** , you will be responsible for overseeing end-to-end customer engagement, ensuring seamless ... management, managing project execution, and ensuring timely delivery of contact center initiatives. **Key Responsibilities:** + **End-to-End Customer Engagement:**… more
- Mass Markets (Mesilla, NM)
- …retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging ... expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients.… more
- Newegg Inc. (Diamond Bar, CA)
- …Data Analysis & Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key ... such as ASA, AHT, SLA compliance, and agent utilization. + Analyze reason-for- contact trends and customer survey results (CSAT, NPS, CES) to identify recurring… more
- Eversource Energy (Windsor, CT)
- …environment of going above and beyond for our customers in a 24/7 Contact Center setting\. This professional position is responsible for the complete development of ... is achieved by being a visible presence on the contact center floor \(at least 50% of the work...evaluate customer feedback to improve Customer Satisfaction and First Contact Resolution\. + Monitors inbound call volumes, individual and… more
- Medtronic (Duluth, GA)
- …**A Day in the Life** Position Overview: Sr. Manager Telecommunication & Contact Center will provide strategic and technical leadership for Medtronic's worldwide ... telecommunications & Contact Center platforms. This role requires extensive experience in...the architecture and multi-year roadmap for enterprise telephony, VoIP, contact center, and unified collaboration systems * Develop Mobile… more
- Mass Markets (Wichita, KS)
- …retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging ... We're hiring a results-driven Collections Representative to join our dynamic BPO contact center. In this role, you'll be responsible for contacting customers with… more
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