- State of Minnesota (St. Paul, MN)
- **Working Title: Contact Center Supervisor** **Job Class: State Program Administrator, Supervisor Senior** **Agency: Department of Employment and Economic ... and systems to deliver this new benefit to Minnesotans. **Position Purpose:** The Contact Center Supervisor provides leadership, direction, and oversight for a … more
- CalSTRS (Sacramento, CA)
- Job Posting: Contact Center Analyst State Teachers' Retirement System JC-461142 - Contact Center Analyst STAFF SERVICES ANALYST $3,749.00 - $6,093.00 per ... think critically on their feet and has a passion for helping others to join the Contact Center Team as a Contact Center Analyst. Customer Service is the… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients and ... contact center . The ACCM provides supervision and daily operations support for ambulatory clinics, contact center clients and frontline agents. This… more
- Maryland Department of Transportation (Allegany County, MD)
- Contact Center Manager (Program Manager II) Salary $78,919.00 - $127,473.00 Annually Location Allegany County Job Type Full Time Remote Employment ... 01/23/2025 Closing Date Continuous + Description + Benefits + Questions Description Contact Center Manager (Program Manager II) Executive Service (This position… more
- Help at Home (Chicago, IL)
- …on serving people and the communities we are part of._ **Job Summary:** The Contact Center Team Lead will be responsible for overseeing the daily operations ... of the contact center , ensuring customers are receiving the highest level of service and quality by assisting and supporting all agents to provide the best… more
- Martin's Point Health Care (Portland, ME)
- …as a "Great Place to Work" since 2015. Position Summary The Supervisor of DS Contact Center (CC) Operations is responsible for the oversight and day to day ... operations of the DS Contact Center within a hybrid working environment. This includes monitoring staffing levels, scheduling, telephone metrics and standards,… more
- CVS Health (Buffalo Grove, IL)
- …and affordable. **Position Summary** CVS Health is recruiting for a Senior Manager of Contact Center Technologies Support to lead the support team for Contact ... Center Technologies. This leader will report to the Lead Director of Contact Center Technologies and will work closely with the developers and product owners… more
- Travelers Insurance Company (Hartford, CT)
- …and paving the way for best-in-class solutions. As a Senior Architect for Contact Center Technologies within the Enterprise Architecture organization, you will ... with senior Technology and Business leaders and apply your knowledge of Contact Center technologies to influence and innovate solutions that impact the business.… more
- Kyndryl (New York, NY)
- …**The Role** We are seeking a highly skilled and experienced Service Desk and Contact Center Technical Expert to join our team. The ideal candidate will ... Genesys, Virtual Agent, and Generative AI implementation or other major contact center expertise. This role involves leading the modernization and optimization… more
- State of Massachusetts (Boston, MA)
- …The Department of Early Education and Care (EEC) is currently seeking a Bilingual Contact Center Service Representative who is fluent in Spanish. The Contact ... constituents from throughout the Commonwealth. At this time the prime responsibility of the Contact Center is to be the first point of contact for questions… more
- Lilly (Indianapolis, IN)
- …provided valuable support to all the customers we serve. The Associate, CSP Contact Center is responsible for the successful execution of customer support ... Contact Centers. This role will report to the Senior Director, CSP Contact Center in Lilly Patient Services. Responsibilities: **CSP Contact Center … more
- Charles Schwab (Phoenix, AZ)
- …helping us "challenge the status quo" and transform the finance industry together. The Contact Center Technology Production Support Engineer will be a key member ... Team, which is responsible for production support and maintenance of the Contact Center Technology used to deliver industry leading service to Schwab clients.… more
- Mass Markets (Tampa, FL)
- …ourselves as a trusted partner in the industry. We are looking for bilingual contact center representatives to support inbound and outbound customer service and ... vary by site and project. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service… more
- Hackensack Meridian Health (Neptune, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. The ** Contact Center Team Lead** will provide hands-on support to PAC Contact ... representatives who are handling multi-channel requests in a fast paced-centralized contact center environment, interacting with patients, families and clinical… more
- Peckham, Inc. (Grand Rapids, MI)
- …application so we can gain a complete view of your experiences* Peckham Inc. - Contact Center Supervisor POSITION SUMMARY The Contact Center Supervisor ... provides leadership and direction to a team of Contact Center Customer Service Representatives. The responsibilities include coaching, monitoring, training,… more
- Penn State Health (Hershey, PA)
- …Provides essential telephone coverage from 6:00am-10:00pm 365 days per year for Contact Center responsibilities including the Careline, MD Network, MD Network ... phone applications, computer programs, and software applications that support the Contact Center daily operations required. **KNOWLEDGE, SKILLS, & ABILITIES:**… more
- Penn Medicine (Philadelphia, PA)
- … Center Location: Remote Hours: Monday-Friday 8:00am-4:30pm The role of the Marketing Contact Center (MCC) Referral Nurse is to offer exceptional service for ... from patients, physicians, employees, etc., regarding services offered within the Contact Center in accordance with established department guidelines. The… more
- Mass Markets (Wichita, KS)
- …/ year - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and development ... work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and achieve… more
- UCLA Health (Los Angeles, CA)
- Description The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health's ... Enterprise Contact Center , including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and… more
- Cardinal Health (Columbus, OH)
- …existing applications. This role will serve as the Technical Lead for the Contact Center Technologies group, encompassing Genesys and Verint. The primary ... be to optimize the integration of these technologies within the Contact Center environment, while also architecting the future IT roadmap, particularly focusing… more
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