- Aspen Dental (Boston, MA)
- …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment...acceptance and customer care to reach individual and call center goals. Additional duties as assigned by the Call… more
- Fifth Third Bank, NA (Cincinnati, OH)
- …to work well independently Excellent interpersonal and communication skills Dividend - Call Center Customer Service Agent At Fifth Third, we understand the ... FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or...San Diego, CA) At least six months recent call center experience required High school graduate or equivalent Able… more
- TEKsystems (Mesa, AZ)
- Description -Inbound healthcare contact center representative role -Managing phone and message inquiries from our patients and those involved in their care as ... support Additional Skills & Qualifications Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer… more
- ASM Research, An Accenture Federal Services Company (Muskogee, OK)
- Shift Hours 8-4:30 Contact Center Knowledge role is responsible for all knowledge, training, and content - including (but not limited to) the following: Ensuring ... - including the Knowledge Management System. Overseeing, managing, and coordinating Contact Center staff training and development activities. Developing and… more
- PwC (Philadelphia, PA)
- …and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and ... relations. You are also expected to develop and implement Contact Center AI & Conversational AI strategies...costs and increase operational efficiency with Generative AI and Agent Assist tools Lead cross-functional teams through every project… more
- US Tech Solutions (Phoenix, AZ)
- …6 months contract (Hybrid) Job Description: We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to evaluate, monitor, and enhance ... of approximately 10 customer interactions (calls & chats mainly) from our offshore contact center against a new, comprehensive quality framework, focusing on… more
- Humana (Phoenix, AZ)
- …a part of our caring community and help us put health first The Agent Support Representative provides timely and effective sales support to Humana's selling agents. ... The Agent Support Representative will handle a high volume of...internal and external selling agents in a fast-paced call center . Assist agents with all pre-enrollment inquiries including compliance… more
- Penn State Health (Camp Hill, PA)
- Penn State Health - Holy Spirit Medical Center Location: US:PA: Camp Hill Work Type: PRN FTE: 0.001 Shift: Varied Evening Shift Differential: $2.00/hour Night Shift ... Hours: varied day shift and night shift hours Recruiter Contact : Samantha Leiss at ###@pennstatehealth.psu.edu (MAILTO://###@pennstatehealth.psu.edu) SUMMARY OF POSITION:… more
- Accenture (St. Louis, MO)
- …Genesys, NICE etc. 4+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. Good ... of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. 4+ years of proven track record of selling and leading… more
- Noblis (Philadelphia, PA)
- …support the Naval Sea Systems Command (NAVSEA) and, Naval Surface Warfare Center (NSWCPD) and their missions' to enable research, development, test and evaluation, ... equipment support. This requisition covers multiple positions, including: Engineering Services Agent , Entry Level Engineering Services Agent , Mid Level… more
- Hyatt (Oklahoma City, OK)
- …of service, community involvement, and wellness reimbursement. The Hyatt Shared Service Center provides accounting and customer support for over 200 Hyatt Hotels in ... to Business Collections activities of the Hyatt Shared Service Center 's Collections department on behalf of the North American...Essential Functions Provide AR support to hotel properties Each Agent will support an average of 4-6 hotels, depending… more
- USAA (Phoenix, AZ)
- …makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business ... by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex...Lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home… more
- Anywhere Real Estate (Philadelphia, PA)
- …Responsibilities : Welcomes customer serving as their initial point of contact , verifies personal information, and provides introductory documentation to initiate ... a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agent Serve as a resource for the Cartus consultant and customer for … more
- Dickinson Financial Corporation (Kearney, MO)
- …: The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail ... part of a team under the direction of the center manager and assigned team leads. The agent... center manager and assigned team leads. The agent will be responsible for supporting department objectives through… more
- State of Minnesota (St. Paul, MN)
- …metrics. Analyze agent performance and provide feedback to the Contact Center Supervisor, recommending changes to improve customer experience administration. ... role in supporting the operational efficiency of the Paid Leave enterprise contact center . Under general supervision, this position provides day-to-day technical… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... 2 - Public Trust Background Investigation Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience… more
- Oracle (Salem, OR)
- …real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service (CCaaS) platforms. You will lead ... seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion… more
- Concentrix (Lansing, MI)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using… more
- Teradyne (North Reading, MA)
- …Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at ### or contact them at ... are seeking a highly motivated COOP/intern to develop and train an AI agent on Teradyne's Design for Reliability (DFR) guidelines, and principles. The role involves… more
- The Cigna Group (St. Louis, MO)
- …costs and benefits of proposed solutions. Act as a technology partner between the Contact Center Business Leadership and Technology teams to aid in planning, ... coordinating, and directing the delivery of highly complex business solutions to meet Contact Center needs. Actively govern the IT elements of the project… more
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