- CVS Health (Scottsdale, AZ)
- …health care more personal, convenient and affordable. **Position Summary:** CVS is recruiting for a Contact Center Call Routing engineer to be part of ... make an impact by: + Designing and supporting complex contact center solutions and call routing that incorporate technologies within the Five9 Contact… more
- Stanford Health Care (Newark, CA)
- …efficiency and productivity. + Maintains accurate records and documentation related to contact center activities, including call logs, customer interactions ... to the development and implementation of contact center strategies and initiatives to optimize call routing , reduce wait times, and improve overall… more
- Morgan Stanley (Alpharetta, GA)
- …Candidate should have of knowledge of end-to-end connectivity of Contact Center technologies: IVR, CTI/Intelligent Routing , Call Recording, Workforce ... VP - IVR/ Routing Development Contact Center ...contact center architecture, Genesys Framework, Genesys routing strategy Thorough understanding and/or experience with call… more
- ServiceNow, Inc. (Austin, TX)
- …better for everyone. **What you get to do in this role:** The Technical Architect, Call Center is a technical expert of a customer engagement team - consulting ... + Experience with telephony technologies, functionality and industry trends including call routing , skills, workforce management, integrations, and artificial… more
- CACI International (Washington, DC)
- …Center Operator for the Department of Homeland Security (DHS) Contact Center . Responsible for responding to and routing public and customer inquiries. ... Contact Center Operator (SCA) Job Category:...customers with the organization's service and product information. + Routing requests including; forms, and formal requirements requested by… more
- Stanford University (Stanford, CA)
- IT Infrastructure - Contact Center Service Delivery Analyst **Business Affairs: University IT (UIT), Stanford, California, United States** Information Technology ... providing exceptional technical support and service delivery for our Cisco Unified Contact Center Enterprise (UCCE) systems. The ideal candidate will possess… more
- Paycom Online (Oklahoma City, OK)
- …maintains the Contact Center infrastructure of the corporation. Assists with Contact Center & Call Manager corporate deployments and related hardware ... data and voice connectivity. + Participates in Design of Contact Center systems and routing ....+ **Cisco Call Manager, Cisco Unity, Cisco Contact Center (PCCE)** + **Cisco CUBE, … more
- Capgemini (Chicago, IL)
- Contact Center Developer Choosing Capgemini means...services email chat and other components of a customer call center platform build. + Digital first ... similar third-party bots, and a background in developing customized contact center solutions for clients. + This...applications. **Required Skills** + Candidate should be proficient in call flow design in Contact Studio scripting… more
- Children's Hospital Boston (Boston, MA)
- …Posting Title:Patient Experience Representative I- Center for Cardiovascular GeneticsDepartment:CardiologyAutoReqId:77493BRStatus:Full-TimeStandard Hours per Week:40 ... for full time positions (prorated for part-time positions)* The Center for Cardiovascular Genetics at Boston Children's Hospital is...responsible for: + Serving as the main point of contact for the Cardiovascular Genetics Program to meet the… more
- Marshfield Clinic (Marshfield, WI)
- …responses to calls received in the Communications Center Call Center . This individual is responsible for the routing of calls, providing patient ... high-pressure situations along with excellent verbal communication skills. **Preferred/Optional:** Call center experience within a healthcare setting. Experience… more
- Georgetown Univerisity (Washington, DC)
- …eRA Commons user accounts if needed for the proposal. + Complete the internal routing request in GU-Pass, and then tracks the proposal through the internal ... routing process, and ensures Study Specific Disclosure Forms (SSDFs)...process, please click here (http://ideaa.georgetown.edu/ada) for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative… more
- Allied Universal (King Of Prussia, PA)
- …and call logging + Incident Report issuance and collection + Operations support; routing of call information to the appropriate units for handling + Ensure ... more for most full-time positions! Allied Universal(R) is hiring a Security Operations Center Dispatcher **.** The Security Operations Center Dispatcher has high… more
- Allied Universal (Los Angeles, CA)
- …and call logging + Incident Report issuance and collection + Operations support; routing of call information to the appropriate units for handling + Ensure ... + Dispatch experience preferred Allied Universal(R) is hiring a Security Operations Center Dispatcher **.** The Security Operations Center Dispatcher has high… more
- Sanford Health (Fargo, ND)
- …work of health and healing across our broad footprint.** **Facility:** Sanford Medical Center Fargo **Location:** Fargo, ND **Address:** 5225 23rd Ave S, Fargo, ND ... holidays per year (rotating yearly) as well as being on call for 2 weekend shifts in a 3-month rotation. Our Emergency Center is a Level 1 Trauma Center , so… more
- Georgetown Univerisity (Washington, DC)
- …for commonly asked student questions and needs for the JD/LLM program, serving as the Center point of contact for student inquiries and directing as necessary to ... Coordinator will support the full range of activities and operations in the Center on National Security at Georgetown Law, including supporting academic and student… more
- Houston Methodist (Houston, TX)
- …customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their ... the patient experience. **PEOPLE ESSENTIAL FUNCTIONS** + Serves as main point of contact for all inpatient, outpatient, and physician office facilitation to include … more
- Allied Universal (Pomona, CA)
- …and call logging + Incident Report issuance and collection + Operations support; routing of call information to the appropriate units for handling + Ensure ... calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring...any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an… more
- CACI International (Chantilly, VA)
- …Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred + Ability to work rotating shift-work + ... Service Center Front Line Technician (Business) Job Category: Information...frontline support and act as the primary point of contact for large Government organization with diverse customers. Service… more
- Coca-Cola Bottling Company High Country (Rapid City, SD)
- …is responsible for applying analytical methods and tools to optimize customer routing , pricing, volume, and customer programs to ensure most efficient operations and ... customer service levels. This position will create, implement and monitor new routing solutions and maintain database information (customer, products, etc.) in all… more
- University of Washington (Seattle, WA)
- …basis.Hybrid minimum of two or more days in the office each week.Required to be on- call for emergency escalation contact , and to respond in a timely and ... innovation, learning, discovery, and service." The purpose of the Network Operations Center Manager is to oversee the daily operations and effectiveness of the… more