- Kyndryl (Oklahoma City, OK)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Mass Markets (Wichita, KS)
- …This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service industries, such as ... upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on… more
- Whirlpool Corporation (Raleigh, NC)
- …and results **Minimum requirements** + High School Diploma or GED + 2+ years of customer contact center experience (virtual or in-person) **Preferred ... is currently seeking qualified candidates for a **Senior Representative, Customer Contact Center ** . +...is within the Supply Chain organization in the Trade Experience Department. In this role, you will support Multifamily… more
- Eversource Energy (Windsor, CT)
- …\(5\) plus years of related customer service experience or five \(5\) years customer contact center experience with at least two \(2\) years of ... responsible for ensuring Eversource customers enjoy a top tier customer experience by leading our Customer...above and beyond for our customers in a 24/7 Contact Center setting\. This professional position is… more
- Mass Markets (Savannah, GA)
- …you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities arise, you ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Mass Markets (Killeen, TX)
- …offers on the job paid training. Compensation is commensurate with experience . Prior contact center or customer service experience is required. There ... center environment + Minimum of (1) year of experience in a customer service role +...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and… more
- Pegasystems (Tampa, FL)
- …+ Build trusted advisor relationships with client stakeholders, including contact center leaders, customer experience executives, and operations managers ... Service industry, with demonstrated knowledge of contact center operations, customer experience management, service delivery models, and industry best… more
- ITW (Troy, OH)
- …GED (Required); Associate's degree in Business or related field (Preferred) + Contact Center or Customer Service Experience : 2+ years of experience ... duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully,...in a direct customer service or contact center role. **PHYSICAL DEMANDS & WORK… more
- Brady Corporation (Salt Lake City, UT)
- …+ Associate's degree in a business field or equivalent experience + Two years of contact center or customer service experience + Must have working ... and efficient service in a busy contact center environment. + Responsible for administering all customer...knowledge of order entry software. Previous experience with Windows and email software necessary + Ability… more
- Mass Markets (Savannah, GA)
- …is commensurate with experience . While prior contact center experience isn't required, experience in customer service, tech support, inside sales ... and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert on… more
- Resideo (Aurora, IL)
- …skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. This role will focus on being the subject ... How about helping to shape the way Resideo delivers customer experience through omnichannel cloud-based solutions globally?...years of experience in administering a cloud-based contact center solution (Genesys, NICE, CXone, Five9,… more
- Regions Bank (Hoover, AL)
- …+ Strong background in contact center operations, data analysis, and customer experience metrics (VOC, CSAT, KDS) + Nexidia, CallMiner, or similar tool ... of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used...+ May serve as subject matter expert, point of contact and/or lead on related programs and special projects… more
- State of Minnesota (St. Paul, MN)
- …Experiences must be within a contact center , customer care center , customer experience center , or other closely related position as ... performance and provide feedback to the Contact Center Supervisor, recommending changes to improve customer ... Center Supervisor, recommending changes to improve customer experience administration. + Compile and review… more
- Central Hudson Gas & Electric Corporation (Poughkeepsie, NY)
- …a crucial role in managing and overseeing the operations of the contact center . Supervisors ensure the customer experience is engaging, efficient, and ... Group and provides direct supervision to customer contact employees in our contact center... center targets for service level and customer experience + Drives employee engagement +… more
- World Wide Technology (Dallas, TX)
- …and technology including: Enterprise IT (storage, compute, network, virtualization, and multi-cloud), Contact Center , Customer Experience /Employee ... decision making within: + **Enterprise Architecture** + ** Contact Center ** + ** Customer Experience /Employee Experience (CX/EX)** + **Retail/Branch… more
- CVS Health (Woonsocket, RI)
- …teams to identify, evaluate, and implement AI solutions that enhance contact center operations and customer experience + Develop and execute an ... Responsibilities Include:** + Develop and execute the enterprise technology strategy for Contact Center operations across Retail Customer Care, ensuring… more
- Leidos (Indianapolis, IN)
- …General Educational Development (GED) certificate. + Minimum of 2 years of contact center experience or telephone customer service experience . + ... full-time and part-time **Cus** **tomer Service Representatives** at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports… more
- Leidos (Indianapolis, IN)
- …servicing specialist, loss mitigation specialist) + Minimum of 1 year of contact center experience or telephone customer service experience . + ... based on business needs **** **Desired Qualifications:** + FHA knowledge/ experience + Contact Center experience (Omnichannel) Leidos is a global leader… more
- Leidos (Indianapolis, IN)
- …of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience . + Ability to ... ** Customer Service Representatives** at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer ...clients. + Excellent time management skills and dependability. + Experience with MS Office (Outlook, Word, Teams). + Strong… more
- Sedgwick (Southfield, MI)
- …from an accredited college or university preferred. ** Experience ** Eight (8) years of contact center / customer experience related to this position or ... with claims operations leadership teams, which have substantial impact in reducing customer effort/enhancing customer experience , improving disability and… more