- Wisconsin Community Services (Milwaukee, WI)
- …others, as determined by court officials, for participating in the Day Report Center (DRC), an alternative to incarceration for individuals eligible for release with ... and other supportive services. * Follow the Day Report Center 's supervision model and core elements, including use of...* Must pass driver's license and criminal background checks Knowledge , Skills and Abilities * Knowledge of… more
- ASM Research, An Accenture Federal Services Company (Muskogee, OK)
- **Shift Hours 8-4:30** Contact Center Knowledge role is responsible for all knowledge , training, and content - including (but not limited to) the ... Knowledge Management System. + Overseeing, managing, and coordinating Contact Center staff training and development activities....writing in American English. + Experience working at a contact center and deep knowledge … more
- HCA Healthcare (Nashville, TN)
- …**Introduction** Do you want to join an organization that invests in you as a Manager IT Contact Center ? At Parallon, you come first. HCA Healthcare ... make a difference. We are looking for a dedicated Manager IT Service Desk Contact Center...Centers as it pertains to the healthcare industry. Prior knowledge of the applications involved is a plus. Development… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Care **What you will do** + Collaborates and assists Contact Center Manager to oversee...directly related work experience, preferably a contact center in a healthcare setting. Required **Required Knowledge… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking a highly skilled ** Contact Center Manager ** to lead our federal-agency omnichannel contact ... + Understanding of knowledge base systems and their role in supporting contact center operations + Understanding of call center workflows, KPIs,… more
- Koniag Government Services (Chantilly, VA)
- …Technology and Infrastructure Solutions, LLC a Koniag Government Services company, is seeking Contact Center Manager to support KTIS and our government ... & Infrastructure Solutions (KTIS) is seeking an experienced and results-driven Call Center Manager to oversee our customer service operations. The ideal… more
- Medtronic (Duluth, GA)
- …a more connected, compassionate world. **A Day in the Life** Position Overview: Sr. Manager Telecommunication & Contact Center will provide strategic and ... Expertise in cloud migration strategies for telephony, conferencing, and contact center platforms + Strong knowledge...with a computer, and communicate with peers and co-workers. Contact your manager or local HR to… more
- Mass Markets (Mesilla, NM)
- …(preferred). + 3+ years of experience in a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and contact ... We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO... to lead the QA function in our BPO contact center . You will be responsible for… more
- Public Storage (Plano, TX)
- …on the New York Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic ... roadmap and hands-on implementation of advanced contact center technologies, with a strong focus on GenAI-enabled omnichannel solutions. This role is pivotal in… more
- Liberty Utilities (Joplin, MO)
- Manager , Vendor & Workforce Management (Utility Contact Center )) LU Service Corp. Joplin, MO, US, 64804 **Our purpose is sustaining energy and water for ... role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role… more
- American Airlines (Dallas, TX)
- …Graduate degree, MBA, or other advanced certification (ie, Master Black Belt) + Contact center knowledge (Reservations and/or Service Recovery) and ... board! **Why you'll love this job** + This job is a member of the Contact Center Planning, Analysis and Operations Team within the Customer Experience Division,… more
- Walmart (Bentonville, AR)
- …ability to adapt to changing priorities, processes, and technology in a fast-paced contact center environment. 6. Time management: You have strong time ... ** We are seeking a highly motivated **Risk Operations Manager ** to lead our dynamic team in maintaining daily...adhere to these standards. 11. Technology proficiency: Familiarity with contact center technology, such as computer telephony… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is...and research. **Organization:** Cancer PCC 10 **Job Summary:** The Manager , Patient Care Services is a leadership role that… more
- First Horizon Bank (Winston Salem, NC)
- …performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports ... satisfactorily. Additionally, the qualifications listed below are representative of the knowledge , skills, and/or abilities required in this position: + Bachelor's… more
- Carnival Cruise Line (Fort Lauderdale, FL)
- …cannot. The Love Boat promises something for everyone. We are looking for an amazing Contact Center Training, Knowledge & Quality Analyst to fill this role, ... summary of what Princess is looking for in its Contact Center Training, Knowledge &...evaluate training impact on agent performance and retention of knowledge ; deliver insights to the Manager of… more
- Stanford Health Care (Newark, CA)
- …(4) years of progressively responsible and directly related work experience **Required Knowledge , Skills and Abilities** + Ability to conduct analysis and formulate ... with individuals at all levels of the organization + Knowledge of computer systems and software used in functional...computer systems and software used in functional area + Knowledge of financial concepts such as capital budgeting, discounted… more
- US Tech Solutions (Columbia, SC)
- …framework. (ie ITIL, MITA ) + Preferred Skills (rank in order of Importance): + Working knowledge of System Center Service Manager + Working knowledge of ... Service Manager requests. **Scope of the project:** Seeking an experienced System Center Service Manager administrator. The primary focus of this role is… more
- PenFed Credit Union (Boerne, TX)
- …purpose of this job is to support the leadership management of the Financial Center Manager . The incumbent will provide teammate oversight through both coaching ... to identify opportunities for improvement. + Support the Financial Center Manager in driving business results. +...resolves more complex member problems. + Maintain a current knowledge of PenFed loan and share products and promote… more
- Grifols Shared Services North America, Inc (Upland, CA)
- …and overall performance and profitability of the center . Acts on behalf of the Center Manager in his/her absence, may manage the center alone for days ... : + Responsible for all aspects of the donor center when the Center Manager ...or a Master's degree with 2 years of experience. ** Knowledge | Skills | Abilities:** + Developing command of… more
- Mass Markets (Wichita, KS)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... Center Sales Manageroversees all aspects of our call center team. As a sales manager , you...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
