- Eclaro (Castle Rock, CO)
- …years expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, Employee Experience Center , Now Mobile, App Engine Studio, ITOM, and LLMs within ServiceNow. Lead and ... oversee the training and development of engineers, coordinating with immediate manager to align efforts. Implement strategies to ensure knowledge retention within… more
- Buyerlink (American Fork, UT)
- The Contact Center Operations Manager is the in-house call product expert who is passionate about contact rate optimization. The responsibilities of ... and split tests + Be responsible for managing telephony operations for optimal contact rates: + Revive...makes you qualified: + 7+ years at a call center + 3-5 years managing a dialer - specifically… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations . This role requires a blend of project management, analytical skills, and leadership capabilities to ensure optimal performance and… more
- Public Storage (Plano, TX)
- …Exchange. **Job Description** Public Storage is seeking a dedicated and experienced Manager to lead our Collections Program. This role will involve overseeing the ... vendors to drive performance and efficiencies across all aspects of Collections operations . The position requires collaboration with IT and Field operations … more
- Stanford Health Care (Newark, CA)
- …Stanford Health Care **What you will do** + Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to ... Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts...as primary liaison between clients and contact center . The ACCM provides supervision and daily operations… more
- Financial Center First Credit Union (Indianapolis, IN)
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 6,7 DEPARTMENT: Contact Center FLSA STATUS: ... environment, familiar with related policy and procedures + Contact Center Representative I - Less than...policies, procedures and state and federal laws effecting all operations of the Center . Should have a… more
- Aspira Connect (Grapevine, TX)
- …Zapier, Microsoft Power Automate, or custom scripting solutions for streamlining processes within contact center operations . + Knowledge of security and ... The Platform Manager within our Solutions division contact center is responsible for managing and...the day-to-day management and optimization of contact center platforms to ensure smooth operations and… more
- Hilton (Columbus, OH)
- …hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your technical and contact ... be like:** + Create and lead strategic roadmap for contact center tools consisting of Interactive Voice...customers + Collaborate with software engineering, experience design, call center operations , and analytics teams to lead… more
- CoreSite (Secaucus, NJ)
- As a leader in CoreSite's Operations team, the Manager - Data Center Operations is responsible for all operational aspects and uptime of the data ... base building support systems. All Data Center Operations staff reports through the Manager -...in facility budgeting and forecasting. + Experienced vendor and contact manager . + Experienced in the design,… more
- Walmart (Bentonville, AR)
- …Service Call Center Operations to completion. The Outsource Operations Manager monitors compliance of external partners with established Walmart ... **What you'll do ** **Position Summary** As an Outsource Operations Manager for Walmart eCommerce, you will...will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of… more
- CoreSite (Chicago, IL)
- As a leader in CoreSite's Operations team, the Senior Manager - Data Center Operations is responsible for all operational aspects and uptime of the data ... center . The Senior Manager - Data Center Operations ...integrated systems and IT + Senior technical point of contact for all aspects concerning the maintenance, troubleshooting, and… more
- Atlanta Airlines Terminal Company, LLC (Atlanta, GA)
- Job Title: Communications Center Operations Manager Salary: $110,592 Department: Operations Reports to: Vice President of Operations FLSA Status: ... Exempt Position Summary: The Communications Center Operations Manager leads a Frontline AATC Team...Manager will represent AATC as a point of contact for all various agencies within the airport community… more
- Mass Markets (Tampa, FL)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC...to report to work at one of our physical contact center locations. To be considered for… more
- University of Miami (Medley, FL)
- …for a Full Time Manager , Contact Center to work in Miami. The Contact Center Manager will manage, lead, and inspire contact center staff, ... this position is responsible for overseeing a team of contact center supervisors and their direct report...year- end performance reviews. + Collaborates with the Training Manager to develop and implement resource guides for staff.… more
- Northland Area FCU (Alpena, MI)
- Contact Center Manager The Contact Center Manager position requires an experienced professional to oversee daily operations while ensuring ... while maintaining strong communication skills and a professional approach to member service. The Contact Center Manager is responsible for training staff on… more
- Mass Markets (Mesilla, NM)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... possess a strong work ethic. A background in call center operations management is required, and customer...to report to work at one of our physical contact center locations. To be considered for… more
- US Bank (Dallas, TX)
- …fraud, debit detection, Regulation E , FCC or risk mitigation? Come join the team as a Contact Center Quality Manager ! In this role you will oversee a team ... One. **Job Description** Do you have a background in Contact Center quality analysis and/or risk management?...and regulatory standards for the assigned functional areas/region. The manager will play a critical role in maintaining compliance… more
- WSP USA (Aurora, CO)
- The Contact Center Manager is a pivotal leadership role in the Customer Service Center , reporting directly to the Customer Service Director. This ... position oversees daily operations and strategic initiatives for the call center...exceptional customer service and achievement of performance goals. The manager is responsible for leading a dynamic team, optimizing… more
- Kelly Services (MI)
- …first - so your impact really will change lives. Our **Sr Director Kelly Education Contact Center Operations ** is accountable for successful direction of: + ... of upwards of 100 professionals indirectly and directly 3-5 Manager Level professionals + Ensuring that every customer interaction...and Experiences:** + 10 years of experience with large Contact Center Oversight and management of 100+… more
- University of Utah (Salt Lake City, UT)
- …07/17/2024 **Requisition Number** PRN39218B **Job Title** Manager , Multimedia **Working Title** Manager , UEN Video Operations Center **Job Grade** F ... Operations Manager for its UEN Video Operations Center ( VOC ). The UEN...). The UEN VOC is the first point of contact for technical support of UEN's world class IVC… more
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