- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations . This role requires a blend of project management, analytical skills, and leadership capabilities to ensure optimal performance and… more
- Molina Healthcare (Richmond, VA)
- …Configuration Information Management, Enrollment, Contact Center Operations , IT, Provider Configuration Management, Program Integrity, Risk Adjustment, ... **JOB DESCRIPTION** **Job Summary** Molina Health Plan Operations jobs are responsible for the development and...vendor management. + Serves as liaison with Enrollment and Contact Center Operation leaders to ensure full… more
- Molina Healthcare (Phoenix, AZ)
- …Configuration Information Management, Enrollment, Contact Center Operations , IT, Provider Configuration Management, Program Integrity, Risk Adjustment, ... **Job Description** **Job Summary** Molina Health Plan Operations jobs are responsible for the development and...vendor management. * Serves as liaison with Enrollment and Contact Center Operation leaders to ensure full… more
- American Airlines (Dallas, TX)
- …board! **Why you'll love this job** * This team member is a part of the Contact Center Planning, Analysis & Operations team within the Customer Experience ... scalability. * Optimize planning functions for over 6,000 global contact center travel professionals in relation to...right tools, resources and support you need. + 401(k) Program : Available upon hire and, depending on the workgroup,… more
- Walmart (Carrollton, TX)
- …What you'll do We are currently searching for a Bilingual (Spanish/ English) Coordinator I, Contact Center Operations to join our Health & Wellness facility ... + Strong customer service skills working in a Call Center + Experience in a Pharmacy environment (Preferred) +.... Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and… more
- Georgetown Univerisity (Washington, DC)
- …asked student questions and needs for the JD/LLM program , serving as the Center point of contact for student inquiries and directing as necessary to ... law in the place where laws are made. The Operations & Program Coordinator will support the...Coordinator will support the full range of activities and operations in the Center on National Security… more
- The Chicago Lighthouse (Chicago, IL)
- …+ Maintain up-to-date knowledge of all policies and procedures relating to the operations of the contact center ; + Ensure organizational compliance ... ** Contact Center Team Lead** **Job Details**...relates to the confidentiality of information; + Support efficient operations of a hybrid workforce functioning both onsite and… more
- Kyndryl (Boulder, CO)
- …Cloud Contact Center Tools architect + 3+ experience in Amazon Connect Contact Center operations and technology + 5+ years' experience working as a ... flows, IVR trees, email and chat channel designs and contact center operations + Experience...position will be eligible for Kyndryl's discretionary annual bonus program , based on performance and subject to the terms… more
- CVS Health (Buffalo Grove, IL)
- …and affordable. **Position Summary** CVS Health is recruiting for a Senior Manager of Contact Center Technologies Support to lead the support team for Contact ... This leader will report to the Lead Director of Contact Center Technologies and will work closely...with technology trends and leadership practices for best-in-class IT operations . **You'll make an impact by:** + Monitoring and… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW BILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual contact center ... that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW BILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual contact center ... that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service… more
- CVS Health (Richardson, TX)
- …WFM). + Knowledge of Quality Management Solutions. + Knowledge of CCaaS solutions. + Contact Center operations experience. + Salesforce CRM experience. + ... chat, voice, and other channels. + Experience enhancing user experience for contact center agents. + Program /Project Management or Scrum Master experience… more
- University of Washington (Seattle, WA)
- …PM, Monday through Friday, 7:45 AM - 4:45 PM, Saturdays and closed Sundays. The Contact Center offers a work-from-home program available to those who ... Req #: 241330 Department: UW MEDICINE CONTACT CENTER Job Location Detail: UW...successfully complete the virtual training program along with meeting performance metrics and expectations. As… more
- Amazon (Hilliard, OH)
- …older - Willingness to participate in shift rotations to support 24/7 data center operations Preferred Qualifications - Knowledge of computer hardware components ... software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people… more
- KSA Integration LLC (Stafford County, VA)
- …in Microsoft Office Suite and contact center software + Knowledge of contact center operations and best practices + Ability to analyze data and ... Contact Center Supervisor Fully Remote *...Center Supervisor is responsible for overseeing the daily operations of the Customer Service Representatives (CSRs) within the… more
- USAA (Phoenix, AZ)
- …compliant loss reporting methodology. + Responsible for the day-to-day management of 24x7 contact center operations by ensuring employee adherence to ... you'll do:** We are seeking several dedicated Manager Claims Contact Center - Auto Claims. We offer...life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours,… more
- Penn State Health (Hershey, PA)
- …all phone applications, computer programs, and software applications that support the Contact Center daily operations required. **KNOWLEDGE, SKILLS, & ... procedures and software applications that support for the daily operations of the Contact Center ...program . + **_Be Supported_** by the HR Solution Center , Learning and Organizational Development and Virtual Benefits Orientation,… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. ... to report to work at one of our physical contact center locations. To be considered for...ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business… more
- Mass Markets (Wichita, KS)
- …/ year - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and development ... Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and… more
- Wells Fargo (Irving, TX)
- …tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Contact Center Sales management + ... **About this role:** Wells Fargo is seeking a Contact Center Sales Associate Manager in...business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in… more